FordPass 3.24.0 rolling out

[Birger]

Frankly, I don't personally see the need for a bug-fix OTA. I'm quite aware that there are bugs for some people, but I don't have them. And I'm also fully confident that the car will start receiving bug fixes in the thirds quarter,

Bug fixes are already here. Our car received one last week to get the audio working again in our car. It was not OTA thoug....

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[smp]

Well...

I updated my Ford Pass, and I now have a tiny Recall indicator at the top left of my home screen, and it has an even tinier red dot with a '1' in it. However, when I touch on it to see what it is all about, all I get is the never-ending blue "Loading" screen with the swirling circle.

Should I be concerned?

Looking around in the Ford Pass, the only other thing I noticed is that my Ford Pass thinks that I do not have automatic software updates enabled, and tells me to get into my car and enable them. I got into my car and took a look, and automatic software updates ARE enabled, just as they have been all along.

I am getting more confused by the minute here...

smp

 

[dml105]

In complex systems you would then probably never release because the list does not ever get to zero. Also, the patch packages then get so large that they are a risk by themselves.

Do continuous auto testing, releas often and prioritise hard what needs to be fixed for the release and what can wait.

I think you’re all missing my point. The systems I worked on were definitely what we would call “complex,” and releases were certainly not free of bugs. But they were free of known bugs.

But the point I’m making is simple: a poster above was complaining that there haven’t been substantive OTAs yet. He’s focusing on a date, or a release count. My belief is focusing on a release DATE or COUNT instead of release QUALITY has become an accepted norm for software, but should NOT be the standard for cars.

Remember, “Quality is Job One?”

 

[fayt349]

I don't have any bugs. PAAk works. My audio system works. My profile settings have never changed or been missed. I've had none of the odd problems associated with charging. The only issue I've had is with the liftgate not opening with a kick, and that's directly related to how I'm actually kicking.

Frankly, I don't personally see the need for a bug-fix OTA. I'm quite aware that there are bugs for some people, but I don't have them. And I'm also fully confident that the car will start receiving bug fixes in the thirds quarter,

This is quite selfish of you to say you don't see a need for a bug-fix OTA.

I've been noticing this from you for the past couple of months so I'm just going to say it. From what I've seen so far, you're the single and only person to not have any issues at all with the car.

If you don't have any issues, which at this point I'm beginning to think you do and just don't realize it, then just don't comment. Don't say anything and stop coming to defend Ford for literally everything wrong that 99.98% of other people are having.

It's almost as if anyone complains about their issues you're always the first one to try and come and just stop it in it's tracks like you secretly work for Ford or something. A suggestion is just stop commenting on comments where people say they have issues. At this point, we all recognize you and we know that you apparently have zero issues. Personally you're the only person who has zero issues. I've never seen a single other person here say they don't experience at least one problem.

If you're happy, fine. But stop trying to downplay literally everyone else.

 

[Marcel]

This is quite selfish of you to say you don't see a need for a bug-fix OTA.

I've been noticing this from you for the past couple of months so I'm just going to say it. From what I've seen so far, you're the single and only person to not have any issues at all with the car.

If you don't have any issues, which at this point I'm beginning to think you do and just don't realize it, then just don't comment. Don't say anything and stop coming to defend Ford for literally everything wrong that 99.98% of other people are having.

It's almost as if anyone complains about their issues you're always the first one to try and come and just stop it in it's tracks like you secretly work for Ford or something. A suggestion is just stop commenting on comments where people say they have issues. At this point, we all recognize you and we know that you apparently have zero issues. Personally you're the only person who has zero issues. I've never seen a single other person here say they don't experience at least one problem.

If you're happy, fine. But stop trying to downplay literally everyone else.

Sorry for you...I don't have any complaints at all, very happy with the car

 

[dml105]

If you don't have any issues, which at this point I'm beginning to think you do and just don't realize it, then just don't comment. Don't say anything and stop coming to defend Ford for literally everything wrong that 99.98% of other people are having.

That’s an interesting take. It’s certainly within someone’s right to defend a good thing when they think they have it. And honestly, it’s not too much different from my position. Bug fixes often introduce new bugs, and as I said earlier, my Mach-e gets me from A to B every time with almost no issues. (Aside from it not currently turning off, see thread. ).

Also, I don’t think any of us here are in position to say what problems 99.88% of people are having with this car.

 

[fayt349]

That’s an interesting take. It’s certainly within someone’s right to defend a good thing when they think they have it. And honestly, it’s not too much different from my position. Bug fixes often introduce new bugs, and as I said earlier, my Mach-e gets me from A to B every time with almost no issues. (Aside from it not currently turning off, see thread. ).

Also, I don’t think any of us here are in position to say what problems 99.88% of people are having with this car.

If you pay attention to the last few months, youll notice he always down plays everyone else who has problems. Which is a lot of people. To say we don't need a bug-fix OTA is actually jaw dropping.

If your car is good, why do you have to comment on every single thread where someone reports an issue? It's not going to make the people who have issues feel better, and it adds nothing of value to yourself either. I just see zero point.

People on the Tesla forums happily report issues all the time and are always pressing for fixes, but they still love their car. I'm not saying I don't love the Ford Mach-E. But let us talk about our issues instead of diving in head first to defend like a shield.

We couldn't even talk about the buzz screens, and now we're not gonna be able to voice our issues about anything else soon because we'll just be wrong for having problems. if only everyone elses car was like his. Idk what else to say lol. There's a russian dude on this forum who has issues, everyone else was making fun of him but I'll defend him. There is zero reason to just write others off because your car is fine, which I still don't believe. I just believe you don't notice the issues.

 

[TheStig]

The car itself has been flawless for me. It gets me from point A to B without issue.

It works, but it does not work as expected.

For example: My expectation is that I can walk up to my car with my phone in my pocket, press the door button and have it unlock and open immediately (1 press), get in the car and not take my phone out of my pocket, start the car and drive off. This does not happen. I usually press the button a few times, end up taking my phone out of my pocket, open the app, press the door button again and it opens, then place my phone on the charger to get the car started.

Same thing goes for settings on the sync screen. The settings all work, but they are not remembered between trips. Does it stop me from driving the car? No. Is it annoying AF? Absolutely.


We are essentially beta testing this car for Ford. The least they could do is give us bug fix updates as they fix the bugs.

 

[idkhow]

My car used to not lock after i leave the vehicle and that's fixed. Also it is a lot more responsive on unlocking doors and starting car.

Yes, I allowed background app refresh and location always (iPhone keeps complaining since I use it for trip journeys) and Bluetooth finally stays connected instead of disconnected almost always.

 

[garfieldorlando]

Just updated and see this recall from the app for PAAK. Seems like this cannot be OTAed?

 

[idkhow]

If your car is good, why do you have to comment on every single thread where someone reports an issue?

I don't know, you've posted like 10-15 updates in this thread complaining about software without an understanding of the dev, qa, demo and eventually production process, let him say he likes his car.

You can't have it both ways where you dominate half the thread whining about lack of software updates which are more crucial than a bog standard tablet.

Remember TVs in airplanes? Those are roughly 20k and have to be tested to a degree where no matter what happens, they will not cause the thing to fall out of the air.

Same thing, but with vehicles and making sure it doesn't piss out on the highway.

Relax, have some patience, and remember it's not all about you.

 

[Mirak]

@fayt349 - I agree that the reflexive defensiveness of some posters re all things Ford can be a little frustrating. Just as they are no doubt frustrated by what they perceive to be constant complaining by you, me, and others. We’re just going to need to declare a detente and move on.

I will continue to remind people of unresolved issues when I feel it appropriate, most often when I am trying to help someone who is newly experiencing the issue. And I typically do not respond to the typical “no big deal” responses unless something particularly gets my goat. Just doesn’t do any good to continually engage.

 

[fayt349]

@fayt349 - I agree that the reflexive defensiveness of some posters re all things Ford can be a little frustrating. Just as they are no doubt frustrated by what they perceive to be constant complaining by you, me, and others. We’re just going to need to declare a detente and move on.

I will continue to remind people of unresolved issues when I feel it appropriate, most often when I am trying to help someone who is newly experiencing the issue. And I typically do not respond to the typical “no big deal” responses unless something particularly gets my goat. Just doesn’t do any good to continually engage.

I agree but I just lost it when he said no bug fix OTA needed lol......

 

[Mirak]

@timbop, @hybrid2bev, @Kamuelaflyer, @dml105 - I realize this is a little off topic, but I'm genuinely curious: how much more time are you willing to give Ford to produce an OTA update with discernable bug fixes or enhancements? Another quarter? 6 months? A year? "As long as it takes to get it right"?

I'm not calling you guys out specifically, btw, you're just the four in this thread who have so far come to Ford's defense. And this is not a loaded question. I'm genuinely curious to know whether you have any expected timeframe beyond which would would start to get fed up.

Well here’s a timely update. Ford customer service called me back today. They are still being told there will be an OTA update “by the end of June” (which would meet the promised Q2) which will fix many of the Sync issues I have reported. Chief among these are the settings refusing to stick. He says Ford is aware of the screen buzz issue and they are continuing to “work on it” but the only “solution” so far is the “pound sand” SSM which isn’t a solution at all (unless you’re Ford).

 

[KAustin]

My online account says this...

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