Ford is having back end issues. No Mach E's can be activated at this time.

[Basic Cable]

Well that's disconcerting!!!

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[Basic Cable]

Well that's disconcerting!!!

And sure enough:

 

[cjk422]

I sent a PM to the Ford team on here, and the end result of that was them telling me to go to a dealer. Pretty disappointing, I was hoping for some real updates or clue as to what was happening, not to go to a dealer and waste hours of my time for them to tell me they can't do anything.

 

[memcm_expert]

I sent a PM to the Ford team on here, and the end result of that was them telling me to go to a dealer. Pretty disappointing, I was hoping for some real updates or clue as to what was happening, not to go to a dealer and waste hours of my time for them to tell me they can't do anything.

Which is exactly what would happen.

That is a disappointing reply.

 

[FME]

I was finally able to activate my car this morning but there's no PAAK selection in my app as of this afternoon.

Am I missing something?

 

[cjk422]

After deleting the car from FordPass and re-adding it, I was able to activate it and get most functions working again. I don't have the option to set up PaaK yet, though I seem to remember it takes a bit before that option is available.

 

[memcm_expert]

After deleting the car from FordPass and re-adding it, I was able to activate it and get most functions working again. I don't have the option to set up PaaK yet, though I seem to remember it takes a bit before that option is available.

Agreed, my PaaK setup didn't show up for 2 hours. It is there now.

 

[WSpartan]

I just tried again, after losing everything in the app on Monday night and it worked. Everything setup easy .

 

[GrumblesTheDog]

Just got this message in my FordPass app too. Something is certainly amiss, but they are acknowledging it...hoping for a timely fix for everyone else...

 

[medicnj]

had to do a master reset , finally updated this afternoon, Android Auto and PAAK working well

 

[FME]

I'm all up and running as of this evening. I was able to active my car this morning and then PAAK showed up in the app this afternoon. Went out this evening and set PAAK and all of the key codes.

Went and signed up for the charging and got the free 250 KWh of charging.

Seems to be working. Didn't really go anywhere yet so tomorrow will be the test of PAAK.

 

[MachEUser]

Well that's disconcerting!!!

Had same issue.

I called "Fordguide" and though it seemed like she knew the car and software/app well, she had to text an engineer through their internal system for any meaningful answers. Basically, I didn't get an answer as to why it happened. She mentioned they are having some backend server issues. I explained that while removing keys from the phone may happen, removing backup codes is problematic because it can leave you stranded. She said she would escalate for whatever that is worth. I was told it happened to several people that day.

This raises the issue that the cloud and server are needed for PAAK keys and backup codes. So any hacks or cloud server issues can leave you stranded if you solely rely on PAAK. It is not stored in the car as I expected once you set it up.

Removed vehicle from the app and entered it again by entering VIN. It allowed me to setup PAAK again and set up new codes. It hasn't deleted itself for over 2 days. Let's see. For now, I am carrying FOB just in case.

 

[vinny2487]

Had same issue.

I called "Fordguide" and though it seemed like she knew the car and software/app well, she had to text an engineer through their internal system for any meaningful answers. Basically, I didn't get an answer as to why it happened. She mentioned they are having some backend server issues. I explained that while removing keys from the phone may happen, removing backup codes is problematic because it can leave you stranded. She said she would escalate for whatever that is worth. I was told it happened to several people that day.

This raises the issue that the cloud and server are needed for PAAK keys and backup codes. So any hacks or cloud server issues can leave you stranded if you solely rely on PAAK. It is not stored in the car as I expected once you set it up.

Removed vehicle from the app and entered it again by entering VIN. It allowed me to setup PAAK again and set up new codes. It hasn't deleted itself for over 2 days. Let's see. For now, I am carrying FOB just in case.

Maybe someone with more software expertise can answer this, why not just save all of the key info on the car after set up?

 

[memcm_expert]

Maybe someone with more software expertise can answer this, why not just save all of the key info on the car after set up?

Unfortunately, that won't work. PaaK is tied to a device ID (your phone). Each phone has it's own unique device ID. The car does not have that device ID nor can it. When you're using PaaK, and approach your car, the car picks up the device ID which is encrypted and transmitted via a low power Bluetooth connection and NFC (Near Field Communication). Your phone is authorized to be a Key via the App and only that phone with that device ID.

You can have multiple phones (up to 4) set as keys but each one is tied to that unique Device ID.

Hope this helps.

Randall

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