Bongjovi
Well-Known Member
- First Name
- David
- Joined
- Apr 22, 2021
- Threads
- 3
- Messages
- 72
- Reaction score
- 63
- Location
- Palm City
- Vehicles
- Ford Mach E X AWD
- Occupation
- General Manager
- Thread starter
- #1
First and foremost, I absolutely love the one Mach E I have been able to purchase, however the purchase process has been an absolute disaster .
in March 2021 I ordered a 4WD, premium, extendEd range Mach E and put down my $1,500 deposit through Essential Ford in Stuart.
in April this dealer got a car in that had everything I wanted except the color and I elected to purchase versus having to wait. Since my initial $1,500 deposit could not be refunded or applied to purchase (per the dealer) of the vehicle in inventory I decided to get the second one for my wife.
Recently, I received notice from Ford that my vehicle had shipped. After not hearing from the dealer I checked the status of my order and it has since been sold.
sales managers at the dealership acknowledge they sold the car, however no one ever offered to refund my deposit or assist with finding another vehicle. I specifically asked for both options and was told to call back once and come back later when I stopped in as sales manager was with a customer (lol) .
anyway, if you picked up a black Mach e premium from essential Ford recently , congrats. That is the car I ordered. Would love to see it .
as for me, I’m on the hunt for another Mach e for my wife for Christmas and still have to get my original deposit back
in March 2021 I ordered a 4WD, premium, extendEd range Mach E and put down my $1,500 deposit through Essential Ford in Stuart.
in April this dealer got a car in that had everything I wanted except the color and I elected to purchase versus having to wait. Since my initial $1,500 deposit could not be refunded or applied to purchase (per the dealer) of the vehicle in inventory I decided to get the second one for my wife.
Recently, I received notice from Ford that my vehicle had shipped. After not hearing from the dealer I checked the status of my order and it has since been sold.
sales managers at the dealership acknowledge they sold the car, however no one ever offered to refund my deposit or assist with finding another vehicle. I specifically asked for both options and was told to call back once and come back later when I stopped in as sales manager was with a customer (lol) .
anyway, if you picked up a black Mach e premium from essential Ford recently , congrats. That is the car I ordered. Would love to see it .
as for me, I’m on the hunt for another Mach e for my wife for Christmas and still have to get my original deposit back
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