How do I get the dealer to update my car? A guide on what to say!

[breeves002]

There are many people asking this - and hopefully this will not apply soon in the future as they will be all OTA - but here is a comprehensive post on what can be updated as of 12/21, if you need it, and how to get your dealer to update it.

I will try to edit this as information changes and Ford releases software for various vehicles....but this is current as of 12/6/21

First thing's first. When was your car built? Sticker on the door jamb will have the month and year. Note this for the rest of this post.

What can be updated? Post here on OTA updates which lists all modules: https://www.macheforum.com/site/threads/ota-updates-technical-info.4923/

If your build date is the following:
5/21 or earlier - you should be eligible for the 21P22 campaign.
6/21 *MAY* have the 21P22 campaign and you can provide your VIN to your dealer to verify.
7/21 (ALL GT's I think) or later do NOT have 21P22 and as of 12/6/21 there are no major updates for these vehicles that are necessary in my opinion. This will change as Ford releases new software. Unless you are having issues with your vehicle there shouldn't be a compelling reason to have any updates done as of writing this document. I would wait for Ford to release the new pack capacity increase and DCFC curve software before wasting time going to a dealer.

What is 21P22? It is a customer satisfaction program that Ford did not notify customers about. It is a suite of software updates for earlier build cars. This is a free update to be done by the dealer. It is 1.3 hours of labor and shouldn't take more than a single day to complete. This is recommended as it has many bug fixes as well as improving the DC fast charging curve and add's 3kWh of usable battery capacity. Details of 21P22 here - includes list of modules updated: https://www.macheforum.com/site/thr...gram-21p22-software-calibration-update.11677/

If your car is 21P22 eligible simply ask your dealer to do the 21P22 customer satisfaction program. This should be enough for them to complete this. Note that you do NOT need to have ANY symptoms for the dealer to do 21P22. Some dealers may ask for this but it is a CSP so they do not require symptoms. Ford encourages dealers not to do this CSP alone but they do not prohibit it. If your dealer refuses find a different dealer or come up with any symptom at all (you probably have something that doesn't always work right!) and they should do it.

Possible additional updates for Pre 7/21 built cars.

IPMA - This is the computer that processes all cameras/sensors related to driver assist. View this TSB to see a list of concerns that makes it eligible. Simply give your dealer one or more of these concerns and they should perform this update if available. https://www.macheforum.com/site/thr...tance-feature-concerns-and-or-ipma-dtcs.8177/

APIM - This is completed with the 1.7.1 OTA update but dealers should be able to do it too if you haven't gotten the OTA. Reference this TSB for a list of concerns that makes it eligible. Simply give your dealer one or more of these concerns and they should perform this update if available. https://www.macheforum.com/site/threads/tsb-21-2310-various-sync-4-concerns.10434/

Other various modules - Search this forum for SSM/TSBs related to DTCs or concerns. Some may be rectified by module updates. Most are covered with the 21P22 update but bring these concerns up with your dealer - there may be new software available. Review the 21P22 campaign to make sure that module isn't included in that suite of updates.

A few notes... Your dealer DOES NOT need the car for 2+ days to do all of these updates. The longest two updates are the IPMA (2+ hours) and RFA (~30 mins). The tech does not need to sit and wait while it updates. He can go work on another vehicle. If only doing 21P22 they shouldn't even need your car half of a day. Find a different dealer if yours does not know what they are doing. The 21P22 documentation for dealers walks them through exactly how to do the updates.

Do you want to update your car yourself? Check this out: https://www.macheforum.com/site/thr...ach-e-with-fdrs-alternative-to-forscan.10217/

Sponsored

 

[CaPhil]

My FordPass shows a 21B02 Software Calibration Update and a 21B36 Phone as a Key Update but not the 21P22 update. Do you think I will need all three? My build date was 12.20.20.

 

[generaltso]

add's 3kWh of usable battery capacity.

Do we know for sure that the update unlocks the additional capacity? (2kWh in my case)

My FordPass shows a 21B02 Software Calibration Update and a 21B36 Phone as a Key Update but not the 21P22 update. Do you think I will need all three? My build date was 12.20.20.

You won't see the 21P22 update in FordPass because they're not notifying customers about it. But if you bring your car to the dealer for anything, they should apply it. I believe the modules that would have been updated for the two you have listed in FordPass will be updated to newer versions anyway as part of 21P22.

 

[louibluey]

Many of us now can help with a list of what module updates are listed as available for a VIN. But, note that the dealer service departments are set up to solve problems by doing campaigns, SSMs, and TSBs to solve some problem or complaint.

So, even if you get the list of module updates available for your VIN, you have to then cross the listed items to some document that Ford makes available to the dealer. Sam @breeves002 has posted most of these for us.

Generally, dealers will acknowledge a Ford paper about a campaign, SSM, and TSB to solve some problem or complaint (you have to say that you have one of the problems listed on the paper). They will likely not react well to a list of modules from FDRS.

 

[breeves002]

My FordPass shows a 21B02 Software Calibration Update and a 21B36 Phone as a Key Update but not the 21P22 update. Do you think I will need all three? My build date was 12.20.20.

Yes, 21P22 did not have any notification to customers. Ford doesn't want to pay for every mach e owner to get it but if they go to the dealer they'll do it...thats the way I take that. You can confirm with your dealer it is eligible. It will show it right there when you give them your vin.

Do we know for sure that the update unlocks the additional capacity? (2kWh in my case)

Speculation. I could be wrong but I'm guessing they did unlock the additional capacity because it doesn't make sense to do the BECM update twice. Though it is Ford so who knows.

 

[generaltso]

Speculation. I could be wrong but I'm guessing they did unlock the additional capacity because it doesn't make sense to do the BECM update twice. Though it is Ford so who knows.

Do you know if there’s a way to tell with FORScan?

 

[breeves002]

Do you know if there’s a way to tell with FORScan?

Not that I know of unless you compare the PID for capacity with pre-update..but even then it isn't a surefire way.

 

[generaltso]

Not that I know of unless you compare the PID for capacity with pre-update..but even then it isn't a surefire way.

Bummer. Would be nice to know for sure.

 

[KAustin]

Great stuff @breeves002!

Thank you...

 

[ChasingCoral]

My FordPass shows a 21B02 Software Calibration Update and a 21B36 Phone as a Key Update but not the 21P22 update. Do you think I will need all three? My build date was 12.20.20.

Wow. You don’t have 21B02 yet? Living dangerously ?

 

[breeves002]

Wow. You don’t have 21B02 yet? Living dangerously ?

I have run 5 VINs today alone that didn't have 21B02 yet.

 

[ChasingCoral]

I have run 5 VINs today alone that didn't have 21B02 yet.

Wow.

 

[CaPhil]

Wow. You don’t have 21B02 yet? Living dangerously ?

I haven't had any significant issues with my Mach e so far so I am waiting to do 21B02, 21B36, and the roof and windshield done at the same time. Also, supposedly 21B02 and 21B36 are supposed to be available as an over the air update later in 2022.

 

[IT-Guy]

you are a ROCK star! Thank you! I was able to get mine updated by simply going to another dealer that updated it without a second thought.

Sponsored