Issue with Plug & Charge

[Rocky29670]

Is plug and charge working for everyone else?

When I've tried to use it lately the EA charger can't recognize that I'm trying to initiate a charge, the car says plugged in but can't charge.

On the app the plug & charge slider is permanently in the disabled slide. When I try to enable it it says that I don't have access to contact the connected services holder to use plug & charge. I've tried logging in and out, redownloading the app and spent about an hour on the phone with Ford and got passed along to several different people. The best they could come up with was that it's a known issue.

Anyone else experienced similar issues with plug & charge not being able to enable? I'm one of the unlucky ones who can't get OTA and I'm stuck mid power up update and suspect that has something to do with it.

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[RickMachE]

If you can't move through slider, then Plug and Charge won't work. You can still use FordPass to activate the charger though. Click "View Chargers", click on the location you want, click again, then Select.

 

[Kennykustom]

Interesting you posted this.
I have been having problems turning on plug and charge ( new phone )
I'm in Canada, and ford here says plug and charge isn't available.
But I had it before ?

 

[zhackwyatt]

Mine works fine. Do you have more than one account with the same car?

 

[Rocky29670]

Mine works fine. Do you have more than one account with the same car?

Nope just the one account and one car on it

 

[Tngo23]

Is this Plug/Charge a Ford unit?

 

[Rocky29670]

Is this Plug/Charge a Ford unit?

No it's Electrify America

 

[RickMachE]

Is this Plug/Charge a Ford unit?

Unsure what you mean by this? Part of the Blue Oval Network?

 

[Tngo23]

Unsure what you mean by this? Part of the Blue Oval Network?

I didn't thoroughly read OP's original post about the App with plug/charge with Elctrify America.....Now I know his issue re-reading it.....

 

[minjaep]

I think you can set it up on the ford.com/connectedservices
My guess is that the payment method is not valid or so?

 

[Rocky29670]

I think you can set it up on the ford.com/connectedservices
My guess is that the payment method is not valid or so?

I've used it before, and credit card hasn't expired or anything. I guess it's just an issue for me, too bad Ford doesn't have a clue on how to fix it.

 

[cccjrsbox]

Same issue, you are not alone. I suspect it may be related to this being a used car. I'm all setup with a credit card on the website - tried multiple cards too. EA is a real pain to figure out without it.

Had an open ticket with Ford, they said 3 to 5 days to get back. 3 weeks later, I called and they said they closed the ticket because "I was unreachable". Phone never rang, email never came. Lame.

This is my first Ford, love the car, no so great customer service.

 

[AZBill]

I recently had Plug & Charge in the App turn itself off. I had not tried to use it, but noticed it when checking the settings. I was able to slide it back on, but have not tried it since then. Not long ago I did have to update my credit card expiration date in my Ford account, maybe it happens at the same time. Or it could have happened with a Ford Pass app update.

I also noticed that the Greenlots P&C is gone from the app, it is now only EA.

 

[Ford Motor Company]

Same issue, you are not alone. I suspect it may be related to this being a used car. I'm all setup with a credit card on the website - tried multiple cards too. EA is a real pain to figure out without it.

Had an open ticket with Ford, they said 3 to 5 days to get back. 3 weeks later, I called and they said they closed the ticket because "I was unreachable". Phone never rang, email never came. Lame.

This is my first Ford, love the car, no so great customer service.

Hi there! Can you send us a DM with more information? I’ll see how I can assist on my end. Thanks!

 

[Logal727]

I recently had Plug & Charge in the App turn itself off. I had not tried to use it, but noticed it when checking the settings. I was able to slide it back on, but have not tried it since then. Not long ago I did have to update my credit card expiration date in my Ford account, maybe it happens at the same time. Or it could have happened with a Ford Pass app update.

I also noticed that the Greenlots P&C is gone from the app, it is now only EA.

Yeah Greenlots is gone, not like they ever actually supported it

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