Front camera failure

[pr0t0c0l_dr01d]

Local Ford dealer has had my Mustang for a whole week and they are still not done. I had scheduled the windshield recall service and before I dropped it off the front camera hard-failed, causing me to lose collision assist and adaptive cruise as well. I actually had the camera fail while i was on the highway in cruise mode. The car alerted me and started decelerating immediately.

So I asked them for 10k service, fix the camera, and fix the windshield.

First off, dealers can’t really do the windshield service in-house, so if you’re going to get the recall done, call your dealer in advance and get ready to leave your car with them. You’ll need alternate transport.

Turns out, the part they needed to fix the camera was exceedingly difficult to obtain, and after 4 days of trying they are finally getting the part overnighted so they can finish up. I left it with them on Sunday while I traveled to San Francisco it won’t be ready til the following Monday.

I’m not upset - just posting an observation. Part scarcity is still very much a thing apparently. I just want my car back because I love the thing.

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[DYohn]

My dealer had my car from May 3 until June 6 for the windshield/roof recall, and then the first thing that happened as I was driving home after the service was a front camera failure while using adaptive cruise. Fortunately it seems to have been a momentary failure and has come back on line - so far - but I suspect there is an issue here that Ford needs to look into.

 

[Maquis]

First off, dealers can’t really do the windshield service in-house,

Mine did - they have a trained glass guy in their shop.

 

[pr0t0c0l_dr01d]

Mine did - they have a trained glass guy in their shop.

I went to two local dealers, including one that is gigantic, and both of them could not do it in house. I wish they all had trained glass people.

 

[pr0t0c0l_dr01d]

My dealer had my car from May 3 until June 6 for the windshield/roof recall, and then the first thing that happened as I was driving home after the service was a front camera failure while using adaptive cruise. Fortunately it seems to have been a momentary failure and has come back on line - so far - but I suspect there is an issue here that Ford needs to look into.

Yikes that is a long time. Did they at least give you a loaner?

 

[Maquis]

I went to two local dealers, including one that is gigantic, and both of them could not do it in house. I wish they all had trained glass people.

I'm sure it's hit and miss. And if I had to bet money, I say the ones who do are in the minority.

 

[pr0t0c0l_dr01d]

Looks like there are other threads on this topic - ugh. I should have posted in one of those. Definitely not alone here.

 

[DYohn]

Yikes that is a long time. Did they at least give you a loaner?

Yea I got to buy gas for a Chevy Equinox for that month.

 

[DYohn]

Mine did - they have a trained glass guy in their shop.

Mine went to a glass specialist for the windshield and a body shop for the roof. The dealer service center did all the updates.

 

[Ford Motor Company]

My dealer had my car from May 3 until June 6 for the windshield/roof recall, and then the first thing that happened as I was driving home after the service was a front camera failure while using adaptive cruise. Fortunately it seems to have been a momentary failure and has come back on line - so far - but I suspect there is an issue here that Ford needs to look into.

Good afternoon, David! Could you please send us a private message with your VIN and dealership information? I would like to look into these front camera concerns for you on my end. Thanks!

 

[pr0t0c0l_dr01d]

Okay now this is getting annoying. Tomorrow will be week two that the dealer has had custody of my Mach E trying to fix the front camera failure. They are telling me they have been sent the wrong replacement module from the manufacturer for the third time. The dealer service manager sounds like she is at her wits end trying to get this resolved for me. @Ford Motor Company it sounds like this is harder than it should be.

Dealer gave me a loaner. Which is nice and all, but it’s an ecosport, which reminds me it isn’t a Mach E every time I press the peddle.

 

[PrimeFuture]

I just picked my car back up for the front camera issue. My dealer let me hold onto the car while it took a week+ for the part to arrive.

The problem was the Image Processing unit (IPMB) that needed replacing. Code was 19H405. Also says it is TSB 22-2109 and they replaced the IPMA. Programming took 3 attempts to complete, and then they performed a 360 camera alignment.

Happy to scan in the invoice in case anyone wants to see that.

 

[pr0t0c0l_dr01d]

I just picked my car back up for the front camera issue. My dealer let me hold onto the car while it took a week+ for the part to arrive.

The problem was the Image Processing unit (IPMB) that needed replacing. Code was 19H405. Also says it is TSB 22-2109 and they replaced the IPMA. Programming took 3 attempts to complete, and then they performed a 360 camera alignment.

Happy to scan in the invoice in case anyone wants to see that.

Thanks I actually sent this reply to my dealer. They’ve had my car for three weeks now. On Friday I got a call - from the service department MANAGER this time - that the repair is finally done (after I think three attempts to get a new part that wasn’t faulty), but they need to keep the car longer because someone backed into it while it was on their lot (!) and now they need to replace the front bumper!

My patience is very thin at this point. I don’t even know if the repair is actually done - my app is still telling me the front camera is dead and now the tire pressure sensor alert is going off as well. The alerts still haven’t cleared.

I feel like I’d be within my rights to ask them to comp me for this month’s car payment, which is over $700.

 

[SnBGC]

I am getting the front camera failure pretty much at every start up now. Unfortunately my warranty has expired so I will just have to live with it. I am not able to use Adaptive Cruise until 3 or 4 minutes into my drive. Then, if I hit a large enough bump while using ACC, it will cancel.

So, I presume my front camera hardware is failing. I expected more than 16 months of use out of that thing. I guess Ford went with low bid on that piece of hardware.

I was hoping they would build this EV as robust and durable as their Super Duty vehicles. Apparently my expectation was a bit too optimistic. This will definately be my last Ford vehicle (except for fleet of course...).

 

[pr0t0c0l_dr01d]

I am getting the front camera failure pretty much at every start up now. Unfortunately my warranty has expired so I will just have to live with it. I am not able to use Adaptive Cruise until 3 or 4 minutes into my drive. Then, if I hit a large enough bump while using ACC, it will cancel.

So, I presume my front camera hardware is failing. I expected more than 16 months of use out of that thing. I guess Ford went with low bid on that piece of hardware.

I was hoping they would build this EV as robust and durable as their Super Duty vehicles. Apparently my expectation was a bit too optimistic. This will definately be my last Ford vehicle (except for fleet of course...).

Wow that’s some impressive mileage for such a young car!

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