5/16/22 Build Week Adventures

[StillWaitingForMachE]

In another build week thread I noticed a guy was doing exactly that. Somehow GPS tracking was enabled at the factory and he was able to configure the app to track it.

Yep. I saw that too. He was able to track it until Ford noticed and disabled it.

My main takeaway from this whole experience is that Ford's customer service is terrible. Not because the chat agents don't want to help, but because Ford prevents them from having access to the information that could help.

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[WSoxFan22]

Same here. Still stuck in Elkhart, IN 110 miles away since late June. No movement yet. Fucking waste of time.

I have people interested in my current vehicle and a shop ready to install PPF and don’t know what to tell them.

I've been hoping for better updates GM! I've been using your updates to tell me where my car is.

Got an estimate on my car today actually, and I believe the offer lasts for 7 days. Hope Ford isn't late. I am not sure if the dealership is gonna give me same value and don't want to lose that offer.

 

[Quethas]

Norfolk Southern and all class 1 railroads have the ability to provide real time tracking on all their assets. Other 3rd party companies also provide that capability and feed it directly to companies like Ford for their internal tracking. Ford just needs to make this detail available to us. Ford is not serious about taking care of us as consumers.

Well I stand corrected then! It doesn't seem like Ford even integrates that info into their own system, because I got the distinct impression during tracking my order that Ford only updates the location at distinct intervals. It would say it was at one location for a long time, then update and magically be at the next location.

 

[GreaseMonkey]

Yep. I saw that too. He was able to track it until Ford noticed and disabled it.

My main takeaway from this whole experience is that Ford's customer service is terrible. Not because the chat agents don't want to help, but because Ford prevents them from having access to the information that could help.

Dealers are just as messed up. I reached out to my guy and said my car is stuck at Elkhart, Indiana, can you please see what the status is on your end, ETA, and forward a screen shot of the VVR?

He answers a day later that my car is in Elkhart, Indiana. I despise lazy people. What is his value add? Sell me a lifetime oil change plan?

 

[Quethas]

The Finance Manager at my dealership tried to sell me the maintenance plan because "regenerative braking wears down the brakes a lot faster than in a regular car. I don't really know how much faster, but I've heard as much as twice as fast!" I almost laughed in his face.

 

[GreaseMonkey]

I've been hoping for better updates GM! I've been using your updates to tell me where my car is.

Got an estimate on my car today actually, and I believe the offer lasts for 7 days. Hope Ford isn't late. I am not sure if the dealership is gonna give me same value and don't want to lose that offer.

Same here, friend. I'm getting an updated CarMax offer tomorrow as a backstop, but a couple of people are interested in buying it retail. If either works, I'll just sell the car anyway. We can survive without a car, being in downtown. The kids are used to walking to summer camp

 

[astronut325]

I thought my perils with the dealer were over when I purchased the Mach-E. The dealer is now bugging me for proof/source of X-Plan PIN. I just spoke with the Ford Partners person and they said I don't need to do anything. My PIN is valid and that my Mach-E is tied to it already. So I asked the Ford Partner person what I should tell the dealer. She said have the dealer call Ford. My dealer responds by demanding that I submit proof of share ownership. I already did that to get the PIN... directly with Ford.


*Banging my head on the table*

 

[jr4]

The Finance Manager at my dealership tried to sell me the maintenance plan because "regenerative braking wears down the brakes a lot faster than in a regular car. I don't really know how much faster, but I've heard as much as twice as fast!" I almost laughed in his face.

No doubt they are all incentivized to sell it.

 

[GreaseMonkey]

@WSoxFan22 , we’re in Decatur, Illinois. Makes no sense, but that’s the word on the street.

Kansas City to Elkhart, spend two weeks collecting dust then Decatur. You should look at a map to really appreciate how absurd that is.

 

[GreaseMonkey]

@WSoxFan22 , we’re in Decatur, Illinois. Makes no sense, but that’s the word on the street.

Kansas City to Elkhart, spend two weeks collecting dust then Decatur. You should look at a map to really appreciate how absurd that is.

Pretty sure they passed through Decatur on their way to Elkhart.

Precision Railroading.

 

[Sam7]

Hey new Mach-E owners! What are you first impressions since you have it for couple days? What did make you happily surprised that you didn’t expect? Do you enjoy it? And on the other side, do you have some disappointments on things you were not already aware?

Tks in advance for you feedback

 

[LA_JAX]

I finally got....THE CALL. I'll be picking up my Mach-E tomorrow morning! ?

 

[WSoxFan22]

Pretty sure they passed through Decatur on their way to Elkhart.

Precision Railroading.

I'd expect nothing less.

 

[Cobra427]

My car arrived at the dealer 44 days after it was shipped. My impression of the shipping efficiency is that the car moved for about a week, then sat for about two weeks, then moved for a week, then sat for two again. Presto, six weeks.

 

[jr4]

Hey new Mach-E owners! What are you first impressions since you have it for couple days? What did make you happily surprised that you didn’t expect? Do you enjoy it? And on the other side, do you have some disappointments on things you were not already aware?

Tks in advance for you feedback

Here's some old new feedback I just now read. I'm giving my dealer time to figure out the price protection so I don't have mine yet.

https://www.macheforum.com/site/threads/1-31-build-week-gang.12257/page-71#post-386896

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