Some kind of sick prank aka "We need a little help..."

[JeffGo]

More like a lot of help.

Second time I am seeing this (8/9 and 8/15), nothing on the screen in the car, nothing pending that I can see, they obviously need my help. I have multiple "escalations" going with support as it is. (1) BlueCruise has never worked (updated 5/5 at the dealer, maps are valid, all settings correct, supposedly activated and clock is ticking), (2) no charge or ev driving logs, no charge notifications (notifications enabled in FordPass) since that time and case open for a month. OTA updated for the recall but it still shows as incomplete in FP and owner dot ford dot com - do I need another "escalation"?

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[Kamuelaflyer]

do I need another "escalation"?

Apparently. Make noise.

 

[JeffGo]

I have this feeling that it is referring to the recall updates which successfully installed on Aug 4. But FordPass and owner.ford.com do not think I have completed the update. At the time they installed, I did get a message in the car which seemed perfectly reasonable, and FordPass should success.

Could be more Job 1.5 nonsense...

 

[Blue highway]

I have this feeling that it is referring to the recall updates which successfully installed on Aug 4. But FordPass and owner.ford.com do not think I have completed the update. At the time they installed, I did get a message in the car which seemed perfectly reasonable, and FordPass should success.

Could be more Job 1.5 nonsense...

I have a job 1 - Aug 4 OTA succeeded but, "we need a little help" message in Ford Pass twice now. Most recently last evening at my scheduled update window.

 

[SV8T]

I've seen a few posts about rubbing the charging door while whispering into the rearview mirror - have you you tried that?

 

[JeffGo]

I have a job 1 - Aug 4 OTA succeeded but, "we need a little help" message in Ford Pass twice now. Most recently last evening at my scheduled update window.

exactly. Do you have the recall notice still showing up?

 

[Blue highway]

yes

 

[GoGoGadgetMachE]

I've seen a few posts about rubbing the charging door while whispering into the rearview mirror - have you you tried that?

great, now I have to see yet another judge in two weeks... thanks a lot

 

[Blue highway]

Help - the recall OTA says it needs help to complete... there is nothing to do in the car... what is going on?

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