JD Power: MME "Least Reliable New Car"

[Jimrpa]

Its a shame that neither the article nor the linked articles explain why it only received a 60 out of 100.

Many of the cars that scored low seemed to be “tech-heavy”. I think that explains what’s going on.

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[OON7]

Maybe the HVBJB issue? Hopefully they will be ok moving forward after 6/22, but still have a lot to fix, and basically it has to fail before they will fix. Kinda like a roulette game every time you drive.

So oddly, or least I think it's odd, I just received notification to schedule the recall software install today. I have a 6/22 build. I would have expected it to have been pushed to the car before I bought it 8/22/22, or not needed due to different parts being used. Now I'm questioning if they installed the updated part or not. Hopefully just nothing to be worried about.

Edit: Checked my VIN and it shows no recalls, so probably safe to assume everyone gets these updates regardless of the part in the vehicle.

 

[IgorKl]

very strange article. I did not trust JD much, right now I'll more question them. I owed 3 MME's, 1 is still our Sunday fun car. right now it got famous "high voltage battery malfunction" and we drove to dealership by ourselves (recall software worked as expected ). I was impressed that James Ford at HMB took car close to 5 p.m. yesterday and will start work on it today. - I think about it as good staff since hopefully, we'll get newly design contacts right now when we covered by 3/36 warranty.
overall I did not have real issues with the car. I do not count windshield replacement that original dealer blamed on factory installing chemically damaged glass, I believe it was damaged by pre-sale prep on dealership.

The car past 11K miles and brings only fun time (MME GT rulezzz ).

JD power placed as #1 and #2 HI5 and EV6. as current HI5 owner I can say yes, the economy is great, but I think the '22 MME CR1 AWD should be close to HI5 efficiency. initial quality wise the HI5 behave much worse than my MME's. 800v battery architecture would not replace technically no real OTA for Hyundai and Kia.

again, this information is my personal experience.

 

[8Urchvy]

I guess we will need to all trade up to a Buick Envision or Equinox. LMAFO!

Best Compact SUV of 2022
All J.D. Power rankings are powered by VIN verified vehicle owners. See ratings methodology.
Compact SUV
Rating
#1 Buick Envision
86
#2 Chevrolet Equinox
85

 

[awp0]

The irony is that if the HVBJB was treated as a normal recall where you get to make an appointment to have it taken care of on your own predictable schedule, then I think you could argue if it should even be considered a serious reliability problem at all.

But unfortunately Ford hasn't offered people the ability to schedule an appointment to "reliably" have the recalled part swapped out. Rather, Ford is making everyone wait for their car to break, and then inconveniently and unpredictably rush it to the dealership (best case driving it, otherwise flatbed) to leave it for diagnosis and a weeks-long wait for a backordered part that somehow still made it into 10,000+ new MME's in the third quarter.

 

[dtbaker61]

Check out this article published in U.S. News on the 14 least reliable new cars in the USA. The MME tops the list!!

However, the article also points out that "you’ll be hard-pressed to find any other glaring faults with this sporty electric crossover".

I could not find any details on exactly what reliability issues are referenced to give a low score.

As unhappy as I've been with the way the HVBJB issue has been handled, I wouldn't consider it a sweeping reliability issue since a very few number of people actually got stranded anywhere out of the 50,000 affected vehicles.

Even the next-most aggravating issue, using PAAK, isn't really a reliability issue since there are alternatie ways to start and operate the vehicle.

I'd consider this headline misleading, and unsubstantiated.... unless somebody found details supporting this statement as compared to other vehicles ?

 

[dtbaker61]

The linked article still only gives a score without explaining diddly about the why of the score.

I consider 'reliability' to be pretty narrowly defined as starting and running....

issues with PAAK, welcome lights, infotainment, etc are convenience issues, not 'reliability' in my book. If you want to broaden the definition to 'Customer Satisfaction' then it gets purely subjective and opinion based. which has nothing to do with fact-checking 'reliability'.

 

[ChasingCoral]

Many of the cars that scored low seemed to be “tech-heavy”. I think that explains what’s going on.

Maybe, but it would be good if they explained their scores.

 

[Logal727]

Same here. Been a Honda family and my wife and I had several recalls and so many issues with our latest two Hondas, no longer a Honda family.

Dumb article with no info. As many have pointed out clickbait.

Loved our 2019 Honda Odyssey touring, but one day the sliding door literally stopped working and wouldn't open manually. Pulled over to dealer and demanded they fix it same day since it was a safety issue and kids had to get out through the windows. They begrudgingly worked us in and got it fixed. It ended up being a national recall shortly thereafter.

 

[dtbaker61]

Maybe, but it would be good if they explained their scores.

I never knew JD Powers reviews were 100% opinion based.....
... now I know, and will henceforth ignore any JD Powers reports completely.

If there were a report from CarFax or something that actually could confirm drive days 'in service' versus drive days 'out of service' (multiplied by the number of vehicles in the model year reviewed), then we could talk about Reliability.

 

[Mach1E]

Many of the cars that scored low seemed to be “tech-heavy”. I think that explains what’s going on.

True…… but it’s the tech that’s horribly unreliable.

Owned my car for exactly a year now.

Haven’t had a single week without some software glitch.

There was a while where I had a different random glitch daily.

And if your car has random daily glitches…… I wouldn’t call it unreliable.

Luckily, only one required a trip to the dealer (suspension fault), but we shouldn’t have to just “get used to” our cars not working properly.

 

[Mach1E]

I consider 'reliability' to be pretty narrowly defined as starting and running....

issues with PAAK, welcome lights, infotainment, etc are convenience issues, not 'reliability' in my book. If you want to broaden the definition to 'Customer Satisfaction' then it gets purely subjective and opinion based. which has nothing to do with fact-checking 'reliability'.

They define it as “car working properly.”

Cars do a lot more than “start and drive.”

But either way, if the car has a TON of “convenience issues,” wouldn’t a potential shopper want to know this?

Certainly it would be helpful to maybe split reliability into 2 categories. Like major repairs and minor. Or trips to the dealership. That would be helpful.

 

[Ravensfan1996]

From what I’ve heard in the past, “reliability“ could be they dont like the settings screen, or CarPlay doesnt connect. Not that you cant rely on the car to get you somewhere. It’s a survey of 100 car owners of the first 90 days they own the car. The more complicated the tech the lower the scores usually.

https://www.autoblog.com/2015/06/23...BFgoDRZDFCLWabYVBbPo2rw2CNCU6muUexR6Dsrjixac9

 

[Logal727]

From what I’ve heard in the past, “reliability“ could be they dont like the settings screen, or CarPlay doesnt connect. Not that you cant rely on the car to get you somewhere. It’s a survey of 100 car owners of the first 90 days they own the car. The more complicated the tech the lower the scores usually.

https://www.autoblog.com/2015/06/23...BFgoDRZDFCLWabYVBbPo2rw2CNCU6muUexR6Dsrjixac9

The less technically inclined the user, the lower the score. Lots of ID10T errors I bet.

 

[All Hat No Cattle]

Whether we like it or not, there are many people that buy new cars and expect them not to have issues.

Apparently, the MME owners that responded to the J.D. Power surveys had more issues to respond with than did the owners of other vehicles.

Being curious, I Googled "Mustang MME problems". The results seem to me to indicate even more complaints on other forums than we indicate on this forum.

And those people get to respond to the Power surveys also.

Here are 8 pages of various and different complaints.

https://www.[Banned Site].com/forums/ford-mustang-mach-e-complaints-issues-problems.62/

And, like it or not, there are buyers that actually get upset over having to respond to 6 recalls on their new vehicle, LOL.

https://www.nhtsa.gov/vehicle/2021/FORD/MUSTANG MACH-E/SUV/AWD

How many days were these vehicles at the dealer just for recalls, in total?

EDIT-Oops, it looks like those 8 pages of various complaints are not available because they are on a competing forum. But you can still Google it, you might get a better understanding of other viewpoints.

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