We Will Never Buy a Ford Again...Nor should you!

[phil]

I did wait for a Job 2 car, because I have worked in manufacturing before and I know all first run products will have many more issues than subsequent ones. Quality improves as fixes and improvements to processes and parts are implemented. Even Job 2 was risky IMO, but I could not wait longer than that. And I would do it again based on my experience so far.

I think Job 2 turned out to be the best time to buy this car - after most of the kinks were worked out, and before the price increases, tax increases, and feature removals.

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[KevinS]

Sorry for your troubles. I flirt with the idea of selling at times but that's just as much about wanting to try out other EVs with more range and less charging time (although with my driving habits neither is a problem honestly.)

Gotta agree with others that thinking none of us should buy from Ford or should be dissatisfied with our experience really undercuts the message of your experience. Stop sounding like a baby lawyer at their first trial and just lemon law the thing.

 

[cache]

my family now has to share my husband's car, which is not only causing issues with getting to and from work, but more importantly issues with our special needs child's daily transportation to and from school.

Wanted to focus on just this part. This sounds especially stressful. I'm sorry you're going through this and I see you're trying to do right by your child and family. However you get this resolved (and you will, one way or another), I hope you take a moment for some self-care.

 

[dmitry]

Some of you may remember my other thread regarding our latest critical failure, as well as the six other times our Mach-E has been in the dealership due to recalls and other critical failures.

To recap, my Mach-E received the infamous "Stop Safely Now" message (12V Battery Bricked) and had to get it towed. It has been at the dealership for two weeks now with no movement, figuratively or literally.

An official case has been opened with Ford and we have not heard from our Case Specialist after countless emails, texts and voicemails. Our service advisor at the dealership has also tried contacting the Case Specialist numerous times with zero success. We were expecting to hear from her by Tuesday, 12/6...didn't happen. We chatted and spoke to another specialist on 12/7 and they said that our Case Specialist had it scheduled on her calendar to call us by EOD on 12/7. Also didn't happen. One more time (AAAAAAARRGGHHH!!!) we contacted a specialist through the online chat feature on 12/8, only to be told we would FOR SURE be contacted by our Case Specialist no later than 12/10. You already know what happened, right? Yep, she never called. This is honestly insane.

Our family and friends keep reminding us that we are being held hostage by Ford. And we completely agree. Not only is the Mach-E out of our possession, but it is completely inoperable. There's literally no ETA on next steps, due to the global battery and chip shortage. So, what does that mean? Well, it means we are simply stuck paying for a premium electric vehicle we don't even have. And because of Ford's no loaner policy, my family now has to share my husband's car, which is not only causing issues with getting to and from work, but more importantly issues with our special needs child's daily transportation to and from school.

We've spoken to two lawyers about pursuing Texas Lemon Law, as well as damages incurred. The major issue with this path of action is the time it takes for a case like this to run its course.

In addition, we recently shared this story with several major news outlets — all of whom find our situation appalling. But not just our situation: every Mach-E owner, former or present. Ford's lack of ownership for those consumers out there who are suffering and plagued by the Mach-E's many failures must come to light. We must get them to start taking responsibility and doing the right thing: getting consumers out of these vehicles and back on their feet. I know there's a class action lawsuit regarding the sudden and total loss of power, but it seems like there needs to be one for this "Stop Safely Now/12V Battery" failure.

We know many of you have been through similar or worse with the Mach-E, so we are open to hearing any suggestions.

At this point, ALL WE WANT is for Ford to take accountability through a manufacturer buyback that zeroes out our loan, so that we can start over and leave this nightmare in the rear view. Because everything we are going through, every minute of every day, is irrevocably unacceptable.

I’m really sorry about issues with your car. I was in the same situation and did the same mistakes. The worst you can do it is acting like you did.
No news outlets are interested in your case because it’s boring for their auditory. There is hundreds of automotive brands with billions of customers with millions of warranty issues and recalls. For them your case have zero sensation.
Can you afford a good lawyer? If yes you can proceed acting like this, your lawyer will take care of it. If not better to stay calm and don’t write wrong words. The cold truth is they can sue you. Yes, they can. They have money and hundreds of lawyers who waiting your mistakes. Be careful what you write to them and speak with their representatives even they will tell you untruthful things. Unfortunately, but sometimes their behavior can provoke you. Don’t fall in.
Automotive industry have more then hundred year experience and many procedures and laws are already written. Just file a lemon law case with your state. You can doing by yourself or find a good lemon law attorney. The result almost will be the same if you will act properly. Unfortunately sometimes this can take few months like in my case.
Sometimes our expectations and what we think is rightful doesn’t correspond with laws. To better understand what you can and can’t do in your situation I suggest you to read a book “Lemon Law Bible”. This book helped me to understand my mistakes and bring back to the earth my expectations.

 

[jeffdawgfan]

Every brand has lemons in its inventory. Sorry you got one. We have had our Mach-E for 20 months, 25K miles, and no issues other than a rear door rattle that can happen with any car. File your claim under lemon law and be done with it. I personally yhink the Mach E is the best vehicle I have ever owned (except for my first love....a 68 Olds Cutlass)

 

[MellowJohnny]

As they say, "your milage may vary..."

I had an early order arrive damaged beyond repair, placed a second order which Ford prioritized (arrived in 5 months) and then had zero issues getting the dealership to agree to the original signed purchase order. Behind the scenes dealership management went to bat for me with Ford, and all went super well.

I think out of 150k cars so far, especially if you have a 2021, getting a few lemons is normal - I get that this is stressful, and you want a resolution, but take the emotion out of it. I guarantee you nobody at FoMoCo or at the dealership are getting to emotional about this.

Best advice I got while living the UK was "don't explain, don't complain". Just state the facts, zero emotion.

 

[phil]

I personally yhink the Mach E is the best vehicle I have ever owned (except for my first love....a 68 Olds Cutlass)

The Cutlass was a nice car in its day. Then again, so was the Model T...

I can't cast any stones. The electric Mustang is also my second-best-ever car, after my '98 Lexus, which I still drive.

 

[4sallypat]

The Cutlass was a nice car in its day. Then again, so was the Model T...

I can't cast any stones. The electric Mustang is also my second-best-ever car, after my '98 Lexus, which I still drive.

Yes, I agree, my experience with Ford's EV has been extraordinary!

Even after 25 years of BMW ownership, I have to say that Ford hit it out of the ballpark with my Lightning.

 

[RWG]

Hmmm,

After 1 year of ownership I would agree that Ford and the MachE are a bit of a mess. We like the car, have had no problems, but there are plenty of issues, risks to worry about. To makes things worse, and add to the stress, we had a minor fender bender ( in my opinion) a week ago, and our car is is the Ford dealers body shop. As such they will have to replace the bumper, hood, right front fender, headlight assembly. At this point the costs looks like about $20k and we do not expect to get the car back until mid-January, at the earliest.

In our case, we are living with the inconvenience, since we had the accident. So far, the body shop guys have been great. However, they are finding out now that a damaged MachE is not a regular car. They have never had to fix one like this and the changes to repair protocols and expense are significant, they are doing a lot of research.

Message to all:

• Buying an EV from any company is a risk. If you own one you are on the "cutting/bleeding edge" of technology and as such, will face many potential issues/risks.
• The buying experience was dismal, disappointing. Bad communication from Ford and the dealer. We ordered the car in May 2021, got it in January 2022.
• I have lost count regarding the number of software upgrades to the vehicle and Fordpass. Ordinarily I would not care but it is a clear indicator they are scrambling.
• If you wreck one, get ready to wait and pay $. The parts availability and expertise to fix the vehicle are not standard operating procedures, not yet and will not be for sometime. It is hard to find a Ford dealer with a tech that actually knows how to diagnose and fix one and it is even harder to find a body shop that has ever done work on one either. ( I found out the body shop must be certified to work on vehicles with aluminum fenders. Also, they must have a paint booth were they can set temps to a max of 135 degrees, because of the batteries. Interesting . . . . . ? )
• The insurance carriers for these things don't know much either. I am very surprised the insurance rates for an EV were about the same as a regular ICE vehicle. I suspect that will not last after they get a little more experience with claims. Also, in our case, our non - injury accident could have been just a little different and the insurance carrier could have been stuck with a "total wreck" claim on a 1 year old vehicle. If our fender bender had been a full force, collision, with deployed airbags, I would wager a claim equal or greater then the MSRP price of the vehicle. In my opinion, a frontal wreck, that takes out both fenders, damages batteries, etc. should not equal a "totalled" car, but it probably does in the EV world today.
• The Mach E is a "sherman tank". Our fender bender "destroyed" the other car because the Mach E is so heavy.

Good luck.

 

[BigMach-E]

I wish the best for you on your journey. I think Ford could do some things better, but overall, the Mach-E is an enormous success, commercially and technologically. Also, Ford seems for the most part, to stand by their product. I’m sure there are some people who have had a different experience, but that’s my take on it.

 

[dal]

Some of you may remember my other thread regarding our latest critical failure, as well as the six other times our Mach-E has been in the dealership due to recalls and other critical failures.

To recap, my Mach-E received the infamous "Stop Safely Now" message (12V Battery Bricked) and had to get it towed. It has been at the dealership for two weeks now with no movement, figuratively or literally.

An official case has been opened with Ford and we have not heard from our Case Specialist after countless emails, texts and voicemails. Our service advisor at the dealership has also tried contacting the Case Specialist numerous times with zero success. We were expecting to hear from her by Tuesday, 12/6...didn't happen. We chatted and spoke to another specialist on 12/7 and they said that our Case Specialist had it scheduled on her calendar to call us by EOD on 12/7. Also didn't happen. One more time (AAAAAAARRGGHHH!!!) we contacted a specialist through the online chat feature on 12/8, only to be told we would FOR SURE be contacted by our Case Specialist no later than 12/10. You already know what happened, right? Yep, she never called. This is honestly insane.

Our family and friends keep reminding us that we are being held hostage by Ford. And we completely agree. Not only is the Mach-E out of our possession, but it is completely inoperable. There's literally no ETA on next steps, due to the global battery and chip shortage. So, what does that mean? Well, it means we are simply stuck paying for a premium electric vehicle we don't even have. And because of Ford's no loaner policy, my family now has to share my husband's car, which is not only causing issues with getting to and from work, but more importantly issues with our special needs child's daily transportation to and from school.

We've spoken to two lawyers about pursuing Texas Lemon Law, as well as damages incurred. The major issue with this path of action is the time it takes for a case like this to run its course.

In addition, we recently shared this story with several major news outlets — all of whom find our situation appalling. But not just our situation: every Mach-E owner, former or present. Ford's lack of ownership for those consumers out there who are suffering and plagued by the Mach-E's many failures must come to light. We must get them to start taking responsibility and doing the right thing: getting consumers out of these vehicles and back on their feet. I know there's a class action lawsuit regarding the sudden and total loss of power, but it seems like there needs to be one for this "Stop Safely Now/12V Battery" failure.

We know many of you have been through similar or worse with the Mach-E, so we are open to hearing any suggestions.

At this point, ALL WE WANT is for Ford to take accountability through a manufacturer buyback that zeroes out our loan, so that we can start over and leave this nightmare in the rear view. Because everything we are going through, every minute of every day, is irrevocably unacceptable.

Hoping you've gotten some resolution by now, but I remember
when my mach was at the dealership for one month one and one day while I paid with no loaner because they were all out; I had them credit me that monthly payment, my uber... and even my bus fare. There is recourse, don't give up!

 

[dtbaker61]

... To makes things worse, and add to the stress, we had a minor fender bender ( in my opinion) a week ago, and our car is is the Ford dealers body shop. As such they will have to replace the bumper, hood, right front fender, headlight assembly. At this point the costs looks like about $20k and we do not expect to get the car back until mid-January, at the earliest.

In our case, we are living with the inconvenience, since we had the accident. So far, the body shop guys have been great. However, they are finding out now that a damaged MachE is not a regular car. They have never had to fix one like this and the changes to repair protocols and expense are significant, they are doing a lot of research.

There are tons of expensive sensors and components 'just under the skin' on almost all modern cars. repair cost for fender benders is NOT what it used to be for any make/model.LED headlight assembly now $1000, when a replacement generic 7" round used to be <$20.

BEVs in particular are tricky to re-paint and dry partly because of temperature sensitivity of the batteries and all the little servo motors and sensors. It's not a great idea to bake the entire car in a paint/drying booth overnight, which means extra labor time to pull panels and paint OFF the car when possible.

I would LOVE to get BEV performance, with old-school simplicity, if it were available....

 

[Fremont Kid]

Hmmm,

After 1 year of ownership I would agree that Ford and the MachE are a bit of a mess. We like the car, have had no problems, but there are plenty of issues, risks to worry about. To makes things worse, and add to the stress, we had a minor fender bender ( in my opinion) a week ago, and our car is is the Ford dealers body shop. As such they will have to replace the bumper, hood, right front fender, headlight assembly. At this point the costs looks like about $20k and we do not expect to get the car back until mid-January, at the earliest.

In our case, we are living with the inconvenience, since we had the accident. So far, the body shop guys have been great. However, they are finding out now that a damaged MachE is not a regular car. They have never had to fix one like this and the changes to repair protocols and expense are significant, they are doing a lot of research.

Message to all:

• Buying an EV from any company is a risk. If you own one you are on the "cutting/bleeding edge" of technology and as such, will face many potential issues/risks.
• The buying experience was dismal, disappointing. Bad communication from Ford and the dealer. We ordered the car in May 2021, got it in January 2022.
• I have lost count regarding the number of software upgrades to the vehicle and Fordpass. Ordinarily I would not care but it is a clear indicator they are scrambling.
• If you wreck one, get ready to wait and pay $. The parts availability and expertise to fix the vehicle are not standard operating procedures, not yet and will not be for sometime. It is hard to find a Ford dealer with a tech that actually knows how to diagnose and fix one and it is even harder to find a body shop that has ever done work on one either. ( I found out the body shop must be certified to work on vehicles with aluminum fenders. Also, they must have a paint booth were they can set temps to a max of 135 degrees, because of the batteries. Interesting . . . . . ? )
• The insurance carriers for these things don't know much either. I am very surprised the insurance rates for an EV were about the same as a regular ICE vehicle. I suspect that will not last after they get a little more experience with claims. Also, in our case, our non - injury accident could have been just a little different and the insurance carrier could have been stuck with a "total wreck" claim on a 1 year old vehicle. If our fender bender had been a full force, collision, with deployed airbags, I would wager a claim equal or greater then the MSRP price of the vehicle. In my opinion, a frontal wreck, that takes out both fenders, damages batteries, etc. should not equal a "totalled" car, but it probably does in the EV world today.
• The Mach E is a "sherman tank". Our fender bender "destroyed" the other car because the Mach E is so heavy.

Good luck.

Having worked at a major insurer for 16 years, I can say that the major insurers have been working with manufacturers, like Ford, GM, etc. for a very long time to learn about and insure EVs. This does not mean body shops and other independent mechanics are trained. But, I am confident that the increased insurance premium for my 2022 MME reflects the unique BEV differences compared to my former ICE vehicle.

 

[shark]

Are you using Autonation Ford in Frisco for service? That is where I bought my 2021 MachE GT, but fortunately we are not having any major issues with ours. I am not happy about the service at Autonation Ford, however. I had an appointment scheduled to take a look at what turns out to be a simple glitch that just needs a module update, but they called me the morning of the appointment and told me their "EV specialist" won't be able to look at it for 2 weeks, but I would have to leave the vehicle with them during the 2 weeks he can't even get to it. I decided not to leave it for service.

 

[fayt349]

Preach.

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