We Will Never Buy a Ford Again...Nor should you!

[Blue highway]

Gee I wish I didn't read this - my '23 MME is coming in !

Just when I thought Ford batted my Lightning out the park with no issues since July - I have to see this.

Just built:

Keep in mind there are 150K MMEs on the road. Forums are where people go to complain

I love the car…. That makes boring posts.

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[Guss-E 2021]

Gee I wish I didn't read this - my '23 MME is coming in !

Just when I thought Ford batted my Lightning out the park with no issues since July - I have to see this.

Just built:

Personally, each new model year, I would actually trust the quality of the MME more. My April built 2022 Premium has been really great the first 10,000 miles. Sure, AA is a hot mess but it sounds like both Google and Ford are on it with upcoming UI changes. I still really enjoy having to drive anywhere ?. It truly sucks the OP drew the short straw and is having a negative experience. Fortunately, it is the exception not the norm for this car. Enjoy your MME!

 

[RickMachE]

There has been multiple issues we have had with this car where we were without for a couple of months in the past. Ford overall has been a nightmare to work with from previous issues and now this.
We also owned a Mustang as well a couple years ago and while the vehicle didn’t give us issues, Ford did with times we have brought it in for maintenance. Their customer service has been horrible compared to other car manufacturers we have dealt with.

Puzzling that given your past experience with Ford you would buy a new car model before things were worked out. That's irrational IMO.

When we bought our first Mach-E last July, I told my dealership's GM that I expected significant issues with the promised OTA updates, Ford's response to these issues, and the dealership's ability to deal with problems. I told him that I felt that it was my job to help bring them both kicking and screaming into the EV age, because I don't want Ford to fail, I want choices, and I want Tesla to not be the only choice for EVs.

My experience has been pretty much what I expected, except that Ford has gone above and beyond in their responses to my issues - but I cheated and met some higher ups during the Lightning launch. And my dealership has been great - but I moved to them back in 2018 for a reason.

There is no excuse for a company like Ford communicating to a customer where and when they promise, and failing at it repeatedly. None. The supply chain issues are not Ford's fault, but how they communicate is.

There needs to be a better way for Ford to see issues with dealers, demand retraining, or financially penalize dealers for poor service. I look forward to Ford figuring this out with Model e, or die trying.

I hope the OP gets things resolved with @Ford Motor Company, but coming on here to tell everyone that they shouldn't buy from Ford is ridiculous.

 

[mkhuffman]

We Will Never Buy a Ford Again...Nor should you!
FTFY.
Sorry you're having troubles. I love my car and would buy it again.

I love my car and absolutely would buy it again.

I did wait for a Job 2 car, because I have worked in manufacturing before and I know all first run products will have many more issues than subsequent ones. Quality improves as fixes and improvements to processes and parts are implemented. Even Job 2 was risky IMO, but I could not wait longer than that. And I would do it again based on my experience so far. 21k miles and counting!

Edit: my experience with Ford Customer Service has been excellent. And my dealer is really good also. That certainly helps with the experience.

 

[BalsaDust]

I do not mind peoples opinions, and hope thye dont mind mine, but when you have a title telling US not to buy a Ford, it is a bit disturbing.
I have been driving since the age of fifteen and have driven all manner of motorized vehicles with Ford product topping the list. Having owned over 20 different Ford vehicles there was only one that did not meet my expectations (2015 Focus) and the dealer was nice enough to buy it back at a decent price.
Ford may be the bad guy in your eyes, but the issues you are having with delays is more the dealerships fault than Fords.
I am fortunate to have a reputable dealer less than five miles from my home and I have never had any issues with purchasing, service, or warranty issues.
As has been mentioned, find a dealer willing to help and get your car there. If more customers do that to your dealer, the sooner they will realize that bad service is unacceptable.

Tony

 

[Mirak]

Some of you may remember my other thread regarding our latest critical failure, as well as the six other times our Mach-E has been in the dealership due to recalls and other critical failures.

To recap, my Mach-E received the infamous "Stop Safely Now" message (12V Battery Bricked) and had to get it towed. It has been at the dealership for two weeks now with no movement, figuratively or literally.

An official case has been opened with Ford and we have not heard from our Case Specialist after countless emails, texts and voicemails. Our service advisor at the dealership has also tried contacting the Case Specialist numerous times with zero success. We were expecting to hear from her by Tuesday, 12/6...didn't happen. We chatted and spoke to another specialist on 12/7 and they said that our Case Specialist had it scheduled on her calendar to call us by EOD on 12/7. Also didn't happen. One more time (AAAAAAARRGGHHH!!!) we contacted a specialist through the online chat feature on 12/8, only to be told we would FOR SURE be contacted by our Case Specialist no later than 12/10. You already know what happened, right? Yep, she never called. This is honestly insane.

Our family and friends keep reminding us that we are being held hostage by Ford. And we completely agree. Not only is the Mach-E out of our possession, but it is completely inoperable. There's literally no ETA on next steps, due to the global battery and chip shortage. So, what does that mean? Well, it means we are simply stuck paying for a premium electric vehicle we don't even have. And because of Ford's no loaner policy, my family now has to share my husband's car, which is not only causing issues with getting to and from work, but more importantly issues with our special needs child's daily transportation to and from school.

We've spoken to two lawyers about pursuing Texas Lemon Law, as well as damages incurred. The major issue with this path of action is the time it takes for a case like this to run its course.

In addition, we recently shared this story with several major news outlets — all of whom find our situation appalling. But not just our situation: every Mach-E owner, former or present. Ford's lack of ownership for those consumers out there who are suffering and plagued by the Mach-E's many failures must come to light. We must get them to start taking responsibility and doing the right thing: getting consumers out of these vehicles and back on their feet. I know there's a class action lawsuit regarding the sudden and total loss of power, but it seems like there needs to be one for this "Stop Safely Now/12V Battery" failure.

We know many of you have been through similar or worse with the Mach-E, so we are open to hearing any suggestions.

At this point, ALL WE WANT is for Ford to take accountability through a manufacturer buyback that zeroes out our loan, so that we can start over and leave this nightmare in the rear view. Because everything we are going through, every minute of every day, is irrevocably unacceptable.

So when I read things like “Ford’s no loaner policy” - which does not exist and is in fact the opposite of the truth - my antenna goes up.

Look, I know a relative few people have had terrible experiences with Ford, and the Mach E. I’ve had my frustrations with software bugs, but Ford has generally done right by me. At least the techs are trying. There’s only so much that can be done for software bugs coming from Dearborn.

Thing is, there are people who like being victims - relish in it - and those who do everything they can to help themselves. I’m not saying you are one or the other - I don’t know you and I know very little of your situation - but please try to be the latter.

It sounds to me like you’ve got a bad Ford service rep, or a bad dealership, or both. At bare minimum, you should have a free rental while you wait - Ford has given me one plus gas reimbursement on several occasions.

 

[dtbaker61]

Some of you may remember my other thread regarding our latest critical failure, as well as the six other times our Mach-E has been in the dealership due to recalls and other critical failures.

...

We must get them to start taking responsibility and doing the right thing: getting consumers out of these vehicles and back on their feet. I know there's a class action lawsuit regarding the sudden and total loss of power, but it seems like there needs to be one for this "Stop Safely Now/12V Battery" failure.

Yes, there have been several 'issues' with the mach-e.
However, all are able to be addressed in relatively timely manner with various CSP, TSB, and actual Recalls....assuming your Dealership knows what they are doing.

It sounds like they don't from your History.

Even the dreaded 'stop safely now' can be diagnosed, verified, parts ordered and HVBJB swap done in less than 2 weeks by a Dealership that knows what they are doing. The key there is to be sure your Dealership orders the replacement HVBJB via their COPIS program.... which also entitles you to rental reimbursement.

I would be more upset with your Dealer than with Ford Corporate.

 

[4sallypat]

Sounds like your dealer sucks at life. Get a new one or tell them to give you a printout of the error codes and come back here. If this is the same stop safely now that everyone else has it’s an obvious and should be autopilot plan to fix with the only unknown being parts availability. If you’ve had six similar visits and all of this has happened at the same dealership I’d be pointing fingers at them. Not waiting on a non-technical person from Ford to help. I’m guessing they are trying to help and hitting a brick wall with your dealership.

Ultimately it sucks and I’m sorry you’ve had this experience but I do wonder how much trust you’ve put in your dealership and how much they are the problem. If you’ve hit your limit fix it and sell it or ask them to buy it back or wait two weeks and lemon law it. Maybe move to a better state if you’re going to be an early adopter since 4 times to fix the same thing is garbage. Even 30 days seems longer than average to me.

Yes, the dealer makes the difference big time in how you perceive a company!

Very recently, on the F150 Lightning forum and FB that I moderate, a Lightning was disabled at an EA charger where a loud bang was heard disabling the truck.

At first it was towed to a local dealer that had 1 EV tech and wouldn't be able to take a look at it.

So Ford's EV team escalated the issue by having it transferred to another dealer that had more EV techs. The rental was covered, fuel receipts to be reimbursed and even a hotel stay as the OP was over 1000 miles from home. Less than a week later, the truck was back to life, delivered to his home 1000 miles away!

This tells me that the service dept makes a huge difference in your vehicle's diagnosis, repair, and rental.

 

[AllenXS]

I’m on my second HVBJB replacement, the first in Canada the second in Washington state with a dealer new to me. Ford have been involved, I have found the service consistently good. The rentals are okay.
My wife asked if I’m going to replace the Mach-e upon return.
No way! Is getting better as I go and now I have the “good” part.
I have been pleasant with the dealers and ford, expressed my frustration and need for transportation and they have been good with me and keep me updated on my terms, it’s been good.
The BEV team have been awesome.
I’m likely to replace with a GT in a few years.

 

[DevSecOps]

I do not mind peoples opinions, and hope thye dont mind mine, but when you have a title telling US not to buy a Ford, it is a bit disturbing.

Exactly this ^^^

There's a big difference when it's a one off lemon vs a major issue affecting all vehicles. You can literally call Ford and ask them to start the lemon law process and they will. It's that easy.

Going to the media, getting attorneys involved etc is a bit over top. Helping people make informed decisions via feedback and experience is one thing, but telling people how to spend there money is... Nah...

Off I go to sell my Ford - glad I read this thread. (S)

 

[06VistaGT]

So when I read things like “Ford’s no loaner policy” - which does not exist and is in fact the opposite of the truth - my antenna goes up.

Adding my $0.02...

As touched mon by a few others, one of the major issues is customer service inconsistency. I have had my car in to two different dealers on three occasions, with wildly different experiences as it relates to loaners/rentals:

1. Dent fix on an "I owe you" from the initial delivery. The dealer made a loaner available (new Ford Edge) and made sure it worked for my needs. With two little kids, I needed room for car seats. Very happy with that experience.

2. CSP 21P22 and 21G01 or look into why HFBC wasnt working. Since they were backed up, it was going to be a couple of days. I was told no loaner available. Ford would not cover a rental. Same dealer as #1 above. Not ideal as I had selected loaner/rental option when booking the appointment and assumed it would be covered since the service visit was on a CSP. I did not verify, so maybe that is on me. Indifferent experience this time.

3. After not getting 21G01 and being told I would have to pay for itself myself, Ford reversed course and their Customer Service team called to apologize for that "incorrect information". They would pay for 21G01 and even contacted multiple dealers to set up the most convenient appointment for me. Different dealer than above. Loaner or rental to be provided...until the dealer said no loaners available and rentals would exceed Ford's $45/day policy. The Ford agent set up the appointment, but had to check to see if Ford would cover the rental cost. That took about a week. I made it clear i needed a vehicle with room for car seats. When i got there to drop off, no rental car. 45 mins later, it shows up. Complete POS 2-door Toyota with more dings/scratches than you can imagine. And they wanted to put a $100 security deposit on my card. I rejected it. Am glad Ford didn't have to fork over $60/day for that thing. Pretty crappy experience this time.

So three very varied experiences. That is what leads to frustration as much, if not more, than the actual issue with the car. Consistency goes a long way toward building trust and brand loyalty, IMO. I am not sure if this is more of a Ford issue or dealer issue, but ultimately that should be transparent to the customer.

 

[Gimme_my_MME]

So three very varied experiences. That is what leads to frustration as much, if not more, than the actual issue with the car. Consistency goes a long way toward building trust and brand loyalty, IMO. I am not sure if this is more of a Ford issue or dealer issue, but ultimately that should be transparent to the customer.

This is the single greatest strength and weakness to the dealer model. You have many different dealers to go to and if you don't like the service at one you simply go to another one. The problem is they are not all of the same (seemingly basic) quality.

 

[Deleted member 14221]

I will definitely buy another Ford. My Mustang Mach-E has been the best car I have ever owned.

Frankly, OP is going a little over the top. Your 12V battery needs battery and you can't handle taking your vehicle in to get another one ordered? We all know there are still supply chain problems and that creates the potential for things to take longer than "normal" to get fixed. You should have known this going before buying a new car.

Still, with that being said, a 12V battery swap is not a big issue.

Do you also go to the emergency room for a hang nail and cry foul when you have to wait two hours in the waiting room?

This is a little pathetic imo. Please return your Ford so we don't have read you telling us not to buy another Ford. No Thanks. I love my Ford and my next car is going to be a Ford. In fact, it's probably going to be a Mustang EcoBoost since I love my Mustang Mach-E so much. Bye.

 

[Ghost Ryder]

I appreciate the OP post and bringing light to Ford's inaction to mainstream media. Only when Ford feels enough heat, will begin to proactively fix the HVBJB.

I've owned cars from multiple manufactures, from Toyotas, Hondas, BMW, Merc, Porsche. When there's an issue with them and I have to bring them in to the dealership, never had I have to call Corporate to make sure that the dealership order the right part the right way, or that the dealership fix it correctly. That's unacceptable. Most owners are not on this forum. They do not know that they have to call into Ford and speak specifically to the BEV team. Are their cars in Limbo for a back order part that may never come?

The sooner we stop making excuses for Ford, the sooner they'll get their act together.

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