We Will Never Buy a Ford Again...Nor should you!

[roamtheworld]

The inter webs are littered with similar stories of critical failures for EV and ICE alike.
Every brand has problems and the world is a mess when it comes to spare parts.
2 weeks is equal to 2 days in years past. We had to wait three weeks just to get an appointment to look at our failed EVSE and several more fighting with Ford and dealership to get it replaced. The same was true for the recalls on our last ICE car it took weeks to get into the shop and when we traded it in for the Mach E it needed the recalls reversed.
No brand is perfect.
I hope your final outcome satisfies you and happens in a timely matter.
Best of luck

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[generaltso]

Can't believe Ford won't cover the rental

They will.

 

[Logal727]

When I had the Stop Safely Now failure on mine, I did get the dealer to reimburse me for 2 weeks of an enterprise rental car, and I got my corporate case manager to reimburse me for 2 months' worth of car payments for the duration it was stuck at the dealer waiting on the backordered part. Being persistent and polite with the requests definitely helped.

Sorry to hear that you are stuck with the worst customer service rep Ford has. Maybe you can request your case to be transferred to someone else? My rep was very helpful and proactive in calling me and the dealership every couple of days.

I think the most frustrating thing is the inconsistency of the experiences. Some people I hear this from and others I hear they can’t even get a loaner when their car is in the shop. I wish they would make a policy or something so everyone gets the same treatment.

I’m gonna disagree with OP saying there’s been many issues as dire as HVBJB though.

 

[Rabidsquirrel22]

I think the most frustrating thing is the inconsistency of the experiences. Some people I hear this from and others I hear they can’t even get a loaner when their car is in the shop. I wish they would make a policy or something so everyone gets the same treatment.

I’m gonna disagree with OP saying there’s been many issues as dire as HVBJB though.

They really should have a standard playbook for the customer service reps helping people with this issue at this point. It's the least they could do since they know they will be getting a bunch of unhappy customers dealing with this problem that they are trying to avoid fully fixing.

But yes, I also disagree with OPs sentiment on the MME having other dire issues like the HVBJB except maybe that 12v drain issue that was fixed pretty much the first month or two that the car was on sale.

 

[ChuckA]

Our ‘21 MME had no issues until this morning. I got into the car and heard a loud bang. Thought the roof may be cracking. My wife said park it, don’t drive it. I told her that if we call the dealer it will tie the car up for minimum 2 weeks.

Then I started getting multiple random loud bangs. Nothing enhances a bang like B&O stereo . I then turned the radio volume and got many bangs. I turned the radio off and it was quiet.

Bottom line is Sirius did an update while I was in the car. All returned to normal after I finished eating at the diner. Sorry that OP is having a serious problem. I had anxiety with my non-problem.

 

[Jimbo]

I think the most frustrating thing is the inconsistency of the experiences. Some people I hear this from and others I hear they can’t even get a loaner when their car is in the shop. I wish they would make a policy or something so everyone gets the same treatment.

You hit it on the head. I bought a Ford instead of a Tesla because (among other reasons) I figured Ford's long history would mean when a problem occurred, resolution would be swift and painless.

Now we hear all these horror stories about folks being without the car for four months, and Ford not reimbursing for a rental unless you raise enough of a stink on Twitter to get the attention of the press. I hope the apologists saying this is all a pandemic thing are right, but fear they aren't entirely.

Reminds me of years ago when I applied a BIOS update to my laptop that Lenovo said was a critical security fix, it bricked it, and then Lenovo CS claimed BIOS updates weren't warrantyable. Lurking forums, turns out this was a common thing: Lenovo would make you pay for the fix, unless you raised enough of a stink. After wasting many hours escalating, I got them to pay, but it turned me off Lenovo for about a decade.

Also reminds me of how Ford unofficially price-protected '21 orders that became '22s: I still haven't got my check...

TLDR: Inconsistency kills brand loyalty. I'm pretty happy with my car, but in no way loyal right now.

 

[4sallypat]

Gee I wish I didn't read this - my '23 MME is coming in !

Just when I thought Ford batted my Lightning out the park with no issues since July - I have to see this.

Just built:

 

[Logal727]

Gee I wish I didn't read this - my '23 MME is coming in !

Just when I thought Ford batted my Lightning out the park with no issues since July - I have to see this.

Just built:

Your car will be fine, enjoy it! The forum is built for complaints.

 

[4sallypat]

Your car will be fine, enjoy it! The forum is built for complaints.

Thanks!

I am on the Lightning forum and reading some horror stories had me worried.

Not at all - my Lightning for the past 6 months has been perfect!

Way beyond EPA range, super good ride quality, excellent build!

I am hopeful my MME will also be uneventful....

 

[Scarpia]

We Will Never Buy a Ford Again...Nor should you!
FTFY.
Sorry you're having troubles. I love my car and would buy it again.

 

[Rabidsquirrel22]

Thanks!

I am on the Lightning forum and reading some horror stories had me worried.

Not at all - my Lightning for the past 6 months has been perfect!

Way beyond EPA range, super good ride quality, excellent build!

I am hopeful my MME will also be uneventful....

They updated the HVBJB part earlier this year that's causing all of these complaints so your new car will not be affected. You can disregard all of these threads complaining about this issue.

 

[Mach1E]

Some of you may remember my other thread regarding our latest critical failure, as well as the six other times our Mach-E has been in the dealership due to recalls and other critical failures.

To recap, my Mach-E received the infamous "Stop Safely Now" message (12V Battery Bricked) and had to get it towed. It has been at the dealership for two weeks now with no movement, figuratively or literally.

An official case has been opened with Ford and we have not heard from our Case Specialist after countless emails, texts and voicemails. Our service advisor at the dealership has also tried contacting the Case Specialist numerous times with zero success. We were expecting to hear from her by Tuesday, 12/6...didn't happen. We chatted and spoke to another specialist on 12/7 and they said that our Case Specialist had it scheduled on her calendar to call us by EOD on 12/7. Also didn't happen. One more time (AAAAAAARRGGHHH!!!) we contacted a specialist through the online chat feature on 12/8, only to be told we would FOR SURE be contacted by our Case Specialist no later than 12/10. You already know what happened, right? Yep, she never called. This is honestly insane.

Our family and friends keep reminding us that we are being held hostage by Ford. And we completely agree. Not only is the Mach-E out of our possession, but it is completely inoperable. There's literally no ETA on next steps, due to the global battery and chip shortage. So, what does that mean? Well, it means we are simply stuck paying for a premium electric vehicle we don't even have. And because of Ford's no loaner policy, my family now has to share my husband's car, which is not only causing issues with getting to and from work, but more importantly issues with our special needs child's daily transportation to and from school.

We've spoken to two lawyers about pursuing Texas Lemon Law, as well as damages incurred. The major issue with this path of action is the time it takes for a case like this to run its course.

In addition, we recently shared this story with several major news outlets — all of whom find our situation appalling. But not just our situation: every Mach-E owner, former or present. Ford's lack of ownership for those consumers out there who are suffering and plagued by the Mach-E's many failures must come to light. We must get them to start taking responsibility and doing the right thing: getting consumers out of these vehicles and back on their feet. I know there's a class action lawsuit regarding the sudden and total loss of power, but it seems like there needs to be one for this "Stop Safely Now/12V Battery" failure.

We know many of you have been through similar or worse with the Mach-E, so we are open to hearing any suggestions.

At this point, ALL WE WANT is for Ford to take accountability through a manufacturer buyback that zeroes out our loan, so that we can start over and leave this nightmare in the rear view. Because everything we are going through, every minute of every day, is irrevocably unacceptable.

Thanks for the heads up!

Let us know which brand you switch to where you expect a different experience.

Sarcasm aside, no need to lemon law or fight for a buyback.

Unless you paid a huge ADM, you should be able to get it fixed and sell it for more than you owe.

 

[Peaceowl]

Yes, it would be great if Ford could solve the issue of why some mme’s are doing so well, yet a percentage of them are melting down. Shouldn’t they all be similar? Quality control issue?

And getting a handle on better service, including loaner cars for known long term issues would greatly improve their PR and reputation, saving the future outlook of the car? Do they really think this will all be forgotten, as they try to forge ahead competing against European and American e cars?

I guess I was spoiled with my previous car that ran perfectly for 11 years. This anxiety we all share is new to me. What I’ve learned is cars arent what they used to be. More complicated and a lot less good service.

I love my mme, and so far so good. That I appreciate, but when my fingers get uncrossed I will move on to maybe a hybrid. Right now I am enjoying this beautiful GTPE. I do feel sorry for those who have been drug through huge expenses and inconvenience.

it shouldn’t be that way, and Ford has a lot of work to do to make it right.

 

[npgeorgeuw]

Sounds like your dealer sucks at life. Get a new one or tell them to give you a printout of the error codes and come back here. If this is the same stop safely now that everyone else has it’s an obvious and should be autopilot plan to fix with the only unknown being parts availability. If you’ve had six similar visits and all of this has happened at the same dealership I’d be pointing fingers at them. Not waiting on a non-technical person from Ford to help. I’m guessing they are trying to help and hitting a brick wall with your dealership.

Ultimately it sucks and I’m sorry you’ve had this experience but I do wonder how much trust you’ve put in your dealership and how much they are the problem. If you’ve hit your limit fix it and sell it or ask them to buy it back or wait two weeks and lemon law it. Maybe move to a better state if you’re going to be an early adopter since 4 times to fix the same thing is garbage. Even 30 days seems longer than average to me.

 

[AKgrampy]

Some of you may remember my other thread regarding our latest critical failure, as well as the six other times our Mach-E has been in the dealership due to recalls and other critical failures.

To recap, my Mach-E received the infamous "Stop Safely Now" message (12V Battery Bricked) and had to get it towed. It has been at the dealership for two weeks now with no movement, figuratively or literally.

An official case has been opened with Ford and we have not heard from our Case Specialist after countless emails, texts and voicemails. Our service advisor at the dealership has also tried contacting the Case Specialist numerous times with zero success. We were expecting to hear from her by Tuesday, 12/6...didn't happen. We chatted and spoke to another specialist on 12/7 and they said that our Case Specialist had it scheduled on her calendar to call us by EOD on 12/7. Also didn't happen. One more time (AAAAAAARRGGHHH!!!) we contacted a specialist through the online chat feature on 12/8, only to be told we would FOR SURE be contacted by our Case Specialist no later than 12/10. You already know what happened, right? Yep, she never called. This is honestly insane.

Our family and friends keep reminding us that we are being held hostage by Ford. And we completely agree. Not only is the Mach-E out of our possession, but it is completely inoperable. There's literally no ETA on next steps, due to the global battery and chip shortage. So, what does that mean? Well, it means we are simply stuck paying for a premium electric vehicle we don't even have. And because of Ford's no loaner policy, my family now has to share my husband's car, which is not only causing issues with getting to and from work, but more importantly issues with our special needs child's daily transportation to and from school.

We've spoken to two lawyers about pursuing Texas Lemon Law, as well as damages incurred. The major issue with this path of action is the time it takes for a case like this to run its course.

In addition, we recently shared this story with several major news outlets — all of whom find our situation appalling. But not just our situation: every Mach-E owner, former or present. Ford's lack of ownership for those consumers out there who are suffering and plagued by the Mach-E's many failures must come to light. We must get them to start taking responsibility and doing the right thing: getting consumers out of these vehicles and back on their feet. I know there's a class action lawsuit regarding the sudden and total loss of power, but it seems like there needs to be one for this "Stop Safely Now/12V Battery" failure.

We know many of you have been through similar or worse with the Mach-E, so we are open to hearing any suggestions.

At this point, ALL WE WANT is for Ford to take accountability through a manufacturer buyback that zeroes out our loan, so that we can start over and leave this nightmare in the rear view. Because everything we are going through, every minute of every day, is irrevocably unacceptable.

I understand your frustration; however, the first step is the dealership has to diagnose the issue. Also is your case with the BEV team? My understanding is as soon as you get the diagnosis Ford will cover a rental at around $40/45 a day. People have also received gas reimbursement and even car payments when out of service for extended time. Also once it is diagnosed, and that is the first step, you need to make sure the part (assuming it is the dreaded HVBJB issue) is ordered thru COPIS. I have had zero issues for my 8 months of ownership but I expect an HVBJB failure at some point. Bottom-line is if the dealer is not diagnosing the issue this will go nowhere - talk to the service department.

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