Recall 23S56 - HVBJB Replacement / Powertrain Software Update

[TheSeg]

Did they actively contact you to schedule? I haven't heard anything yet and ford.com says the remedy isn't available yet so I was planning to wait a couple weeks to see if anything changes.

In January I went in where the got the details out of the car to put in the order for the HVBJB parts along with checking and clearing a port recall. Weeks later Walnut Creek called when the parts arrived, which I then scheduled the real recall work. The dealer where I bought the car - not Walnut Creek - never reached out and I'm perfectly fine with that.

Doesn't hurt to contact your preferred service center and see what the process is. The website's "remedy isn't available" isn't exactly the whole story.

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[Pibe38]

Got a text that my car is ready. I won’t be able to pick it up until Thursday but this would have the repair done in one day basically.

I never got any alerts in FP with the exception of the alarm being set off in the morning.

Car was 61% when dropped off, FP shows 59% now.

 

[Pibe38]

Picked the car up today. Surprised to see the recall is cleared from my account on Ford.com already.

 

[zcisive]

I scheduled an appointment ~2 months ago for HVBJB. Called a few weeks ago to verify if they ordered the part, and there seemed to be confusion at the dealership about whether my 2022 Premium AWD ER was eligible, so they promised a callback which never came.

Appointment was scheduled for this Wednesday, so I called to verify if they had the part. They said the part was there, and they'd do a pickup/dropoff for the 23S56 HVBJB recall, and 22P31 Electronic Parking Brake harness connector (which I didn't know about, and still don't see in my FordPass as needed).

I got the appointment confirmation, but noticed in the notes section it said

• 23S56 HIGH VOLTAGE BATTERY JUNCTION BOX HVBJB REPLACEMENT AND POWERTRAIN CONTROL MODULE PCM, BATTERY ENERGY CONTROL MODULE BECM, AND SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C SOBDMC SOFTWARE UPDATE NO WORK TO BE PERFORMED AT THIS TIME. VEHICLE IS REGISTERED AS WAVE 4. PER ROBERT CLODGO AND HIS FORD CONTACT, REPAIR WILL BE AVAILABLE AT A LATER DATE.

Called back, and they said that they would not do the HVBJB at this time as the car was in Wave 4, low priority and I should rebook once I got the "second notice." Apparently, at that point they'd be willing to do the work. Canceled my appointment.

 

[Xweb]

My local SoCal dealer said the part is still on backorder with no ETA. I scheduled this back in December 2023. Not sure who to believe.

 

[JellyBelly]

I scheduled my appointment in Jan for Feb 26 date for this recall and spoke few times with service advisor on parts availability and loaner and he assured me all is well and well it turned to be not true.

my car is there just sitting since 26th Feb and the service advisor now says parts were not around and just got the parts and there are three cars ahead of me so he is promising tomorrow completion but I don’t believe him… my ford pass shows no notifications of any kind to tell me they are doing something.

the only good part is I have enterprise rental car paid fully by the dealer.

 

[moog]

I scheduled an appointment ~2 months ago for HVBJB. Called a few weeks ago to verify if they ordered the part, and there seemed to be confusion at the dealership about whether my 2022 Premium AWD ER was eligible, so they promised a callback which never came.

Appointment was scheduled for this Wednesday, so I called to verify if they had the part. They said the part was there, and they'd do a pickup/dropoff for the 23S56 HVBJB recall, and 22P31 Electronic Parking Brake harness connector (which I didn't know about, and still don't see in my FordPass as needed).

I got the appointment confirmation, but noticed in the notes section it said

• 23S56 HIGH VOLTAGE BATTERY JUNCTION BOX HVBJB REPLACEMENT AND POWERTRAIN CONTROL MODULE PCM, BATTERY ENERGY CONTROL MODULE BECM, AND SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C SOBDMC SOFTWARE UPDATE NO WORK TO BE PERFORMED AT THIS TIME. VEHICLE IS REGISTERED AS WAVE 4. PER ROBERT CLODGO AND HIS FORD CONTACT, REPAIR WILL BE AVAILABLE AT A LATER DATE.

Called back, and they said that they would not do the HVBJB at this time as the car was in Wave 4, low priority and I should rebook once I got the "second notice." Apparently, at that point they'd be willing to do the work. Canceled my appointment.

That's the first I have heard of the recall now being performed in "waves".
I do know that when I called to schedule mine the dealer stated that the parts are no longer available, and that there is no ETA on parts availability, and that they will not schedule anything.

 

[Mach-Lee]

That's the first I have heard of the recall now being performed in "waves".

I guess you didn't read the original post. Doing it in waves was always the plan.

 

[moog]

I guess you didn't read the original post. Doing it in waves was always the plan.

I understand the original post about the waves and GT's being priority, however, non GT's have received recall work.

The odd part is having a service department mention the waves and assigned to a certain wave number.....knowing all along that non-GT's are getting the recall work done.

Seems like Ford has not stayed firm on the whole wave thing.
Perhaps it's just in waves, (GT's first priority) but if a dealer has no GT's wanting to get serviced Ford allows the dealer to have Premiums jump the line?

But that sounds poorly thought out, because random Premiums that were perhaps in a Wave 4 or 5 got their recall work done in wave one?

Whole things seems odd, because currently Ford is "out" or "low" on replacement parts 2-months into the recall.

 

[Mach-Lee]

I understand the original post about the waves and GT's being priority, however, non GT's have received recall work.

The odd part is having a service department mention the waves and assigned to a certain wave number.....knowing all along that non-GT's are getting the recall work done.

Seems like Ford has not stayed firm on the whole wave thing.
Perhaps it's just in waves, (GT's first priority) but if a dealer has no GT's wanting to get serviced Ford allows the dealer to have Premiums jump the line?

But that sounds poorly thought out, because random Premiums that were perhaps in a Wave 4 or 5 got their recall work done in wave one?

Whole things seems odd, because currently Ford is "out" or "low" on replacement parts 2-months into the recall.

The dealers didn't enforce the whole wave thing at first (probably due to ignorance), but now that the parts stockpile ran out and are in short supply, they are enforcing it due to pressure from above.

Basically what this means is you should wait to get your letter in the mail before contacting your dealer about it.

 

[moog]

The dealers didn't enforce the whole wave thing at first (probably due to ignorance), but now that the parts stockpile ran out and are in short supply, they are enforcing it due to pressure from above.

Basically what this means is you should wait to get your letter in the mail before contacting your dealer about it.

Thanks for the info on this. It clarifies things!

Sadly it makes Ford and their dealer service departments look like a clown show.

Ford set it up in writing for the recall to be conducted in waves for GT's to have priority.
Ford had no system in place to void/inhibit the ability for dealers to order no GT HVBJB parts.

So two months into the repair/remedy portion of the recall, the waves are now "enforced" because they ran out of parts for not just GT's but Premiums as well?

So now, going forward only GT's can get their recall work done, and Premiums have to wait?

....I doubt that.

If they could not figure out how to do it in an orderly "wave" fashion in the first place, my guess is that it will be another free for all when the parts become available.


...and the whole letter thing.....yea that didn't work either, when you could log into the Ford sight in December, and it stated to contact your dealer for parts/appointment....yet no letters were received.

Don't get me wrong, I'm not saying you are saying "wrong" things about the recall.

In fact I appreciate your information. It clears things up to a degree.

I am saying that Ford is all over the map on this......or so it really appears.

 

[Mach1E]

The dealers didn't enforce the whole wave thing at first (probably due to ignorance), but now that the parts stockpile ran out and are in short supply, they are enforcing it due to pressure from above.

Basically what this means is you should wait to get your letter in the mail before contacting your dealer about it.

That would make sense if the GTs and non-GTs used the same parts.

But if they aren’t competing for parts, what’s the point in doing in waves?

 

[Mach-Lee]

That would make sense if the GTs and non-GTs used the same parts.

But if they aren’t competing for parts, what’s the point in doing in waves?

They all use the same contactors, so they do draw from the same part source. And there are way more Premiums and Selects than GTs which puts a lot more pressure on the supply chain. The HVBJBs are probably made in the same factory, so the labor allocation would also be a factor. I'm sure Ford had them build the GT HVBJBs first before moving on to the Premium ones. So you'd be waiting for the next scheduled production of non-GT parts after they ran out.

 

[basilisk]

Stupid question, and apologies if it has been answered before as I've been living under a rock for the last couple of months: has there ever been actual communication from Ford that parts are were available and we should be scheduling appointments? I remember seeing something about notifications getting mailed out around Christmas, and that GTs are getting a priority.
2022 GTPE here, and received absolutely nothing. Nothing in the mail, nothing in the email, besides the "open service action" notification on Oct 31st. Plenty of marketing emails though. I know some dealers have been reaching out proactively, not the case here either.
Am I one of the lucky ones?

 

[Mach-Lee]

Stupid question, and apologies if it has been answered before as I've been living under a rock for the last couple of months: has there ever been actual communication from Ford that parts are were available and we should be scheduling appointments? I remember seeing something about notifications getting mailed out around Christmas, and that GTs are getting a priority.
2022 GTPE here, and received absolutely nothing. Nothing in the mail, nothing in the email, besides the "open service action" notification on Oct 31st. Plenty of marketing emails though. I know some dealers have been reaching out proactively, not the case here either.
Am I one of the lucky ones?

If you check your VIN again, is the service action still listed or not? If you had it replaced already then you may not qualify for the recall after they excluded VINs that were already repaired.

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