An interesting gesture from Ford.

[Babbit]

I spent my points on a ford backpack (with emergency stuff) and a grocery bag organizer. I have to say that the quality of both items is top notch

I was thinking about getting a grocery bag organizer. Can you send me a link or them name of the one that you got? Also, have you used it and do you like it?

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[GreaseMonkey]

I was thinking about getting a grocery bag organizer. Can you send me a link or them name of the one that you got? Also, have you used it and do you like it?

I love it. It’s awesome and works way better than a trunk net.

 

[GreaseMonkey]

I'm not seeing those items on Ford's site.

I removed all the items from it because they are useless to me and kept the back pack.

Here:

 

[Timelessblur]

FYI I would fully blockout your QR Code. Those things are surprisingly robust and with a little brute force they can be correctly regenerated and fix. Not that I expect anyone do that much work. Just some helpful advice.

 

[Blue PonyE]

Not to rain on your parade, but this “gift” has nothing to do with your difficulties with your camera. Ford is sending this to everyone who had the HVBJB recall work done. And it is pretty close to worthless. Well, I mean, the $50 is worth about $50 but that’s about it.

Not quite everyone! Mine must have gotten lost in the mail! Maybe since my HVBJB failed before the recall was implemented I didn't get the prize.

 

[hollisms]

No it’s like you letting them in the door with no liability and they accidentally break something.

You can wait for another OTA to fix or pay out of pocket to fix it at the dealer.

If you want a car analogy, it’s like getting hit by a driver with no insurance.

Ford lets you know by the warranty terms when they stop paying for trips to the dealer service center.

And you do have the option to turn the updates off when out of warranty.

I don’t expect people to like it, but that’s how it is with Ford and every other manufacturer on the planet.

Hopefully, we all agree that it is unacceptable that they rollout changes that disable features on our cars while those features are paid for! This isn’t about warranty this is about selling a subscription for a feature they disabled.

 

[leeman]

It sad I have that silly connector thing replaced always waiting for it to blow out again but I received no such customer satisfaction package I guess because mine broke before the official recall I get screwed out of the perks for being an early beta tester even though they knew it was problematic before they even ship the cars shame on you for shame on you

 

[Mach1E]

Hopefully, we all agree that it is unacceptable that they rollout changes that disable features on our cars while those features are paid for! This isn’t about warranty this is about selling a subscription for a feature they disabled.

For sure. You shouldn’t have to pay for BC if they broke it.

No different than when my internet went down for a few days (their fault) and I got a credit.

 

[Bruboy]

It’s a piece of rubber. Not really. But it has the new little lip which moves the phone forward on the pad, supposedly into better position.

The 30,000pts gets you about $20 worth of merch I guess.

That's what it looked like, without that lip, better phone positioning. Does the phone still over heat?

 

[SlicerOnSteam]

Nah. We are all losers for buying a half baked vehicle and a company that’s bad about OTAs and has a stealership network.

BIG +1

My car history is 1986 F-250, 1987 Thunderbird, 1990's Contour, 1993 Ranger, 2001 Mustang, 2004 Ranger, 2012 Mustang, 2014 Edge, 2017 C-Max, 2020 Escape, 2021 Mach-E

After 6 months with that Mach-E, Ford is now dead to me.

 

[SlicerOnSteam]

To avoid such frustration you can choose to buy an extended warranty, turn updates off, or know that you may have to pay for repairs out of pocket.

I can’t wrap my head around why people think any repairs outside of warranty would be free. That was never the case with any other car you’ve owned or any other manufacturer you have dealt with.

This is the deal with software updates. If you are not going to warranty them, you must either make them opt-in or give the consumer an easy roll-back option. And if you are going to keep pushing broken updates YEARS into the lifespan of a vehicle, GTFO OF THE AUTO INDUSTRY!

 

[ArthurDOB]

I am sorry to hear people have had difficulties with OTA updates. I have not. As the owner of a '23, it seems that the majority of those with those issues are the owners of '21 or '22 MMEs.

This is largely the reason why I have a general policy of never buying a new model until it has been on the market for at least two years, so they can work out the bugs. I'm sure they're not all worked out, but my experience with the MME tells me they probably have most of them solved. It's the fixing of those bugs in older models that seems to be the issue here.

 

[Mach1E]

This is the deal with software updates. If you are not going to warranty them, you must either make them opt-in or give the consumer an easy roll-back option. And if you are going to keep pushing broken updates YEARS into the lifespan of a vehicle, GTFO OF THE AUTO INDUSTRY!

They are opt in.

Roll back would be interesting for sure if something is broken.

OTA is supposed to be the “fast and easy” way, but as you can see from the hundreds of OTA threads here, it’s not successful at either.

It is for sure faster and easier than my wife’s 2022 Lincoln Aviator.

For updates I have to download them on a thumb drive, then leave the car running while I upload them into the car.

Takes about an hour.

I doubt the average Lincoln owner even knows about them let alone how to do it. There is a pretty detailed process about formatting the thumb drive beforehand too.

It took me 2 years to realize we even needed to when our maps were out of date. I wondered why they weren’t updating. And the maps are a completely different login and download from other updates.

 

[SlicerOnSteam]

This is largely the reason why I have a general policy of never buying a new model until it has been on the market for at least two years, so they can work out the bugs.

I see, your human logic is that the 2021's had issues and the 2023's are OK.

But see, this is Ford logic over here: the 2021's got busted software updates in 2024, expect your 2023 woes to begin in 2026. I hope that yours never has issues, but as our experience taught us so well, my hopes are futile.

 

[danielcb]

It is so annoying that this "good gesture" is just for American customers. Canadian ones are left in the cold...

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