Ford Pass seems confused and off line, can't get it back to reality

[apailthorp]

My car is charging, I had to go turn it on and off but now it is going to 100% (I hope) for this weekends travels.
When I tried to get Ford Pass to continue to charge past the set 80% it lost touch with reality, and I haven't figured out how to get it back.

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[apailthorp]

I’ve tried rebooting, signing out, signing out and rebooting. I just drove 131 miles with CarPlay connected and Ford Pass still out to lunch.

 

[snowy_91]

Ford pass is working for me, but drained my phones battery in about 40 mins...

 

[apailthorp]

The app is just stuck with respect to vehicle charging. I think the trouble is on the backend, but probably just a corruption that is specific to my account. I’ve now used Ford Pass twice to authorize EA fast charging, deleted the app, and reinstalled. After logging in, I get the same stale charge status shown above. When I tried to change the max charge level for my home station after several minutes of a spinning Loading animation, I get this message: “Sorry, Ford Pass isn’t responding. Please try again later.”

Edit: yeah it’s definitely corruption on the backend. I tried an iPad I have Ford Pass on but haven’t used for quite some time. Ford Pass says the same there, only difference from the screenshot at the start of this thread is that it says the charging session has gone on for almost 14 hours. Wrong!

What a piece of junk this app is! Hey Ford Motor Company, get your act together!

 

[Shayne]

Unplug and start over. Set your schedule with sync in car to 100% any time for the weekend trip and plug it back in. Take the app out of the picture for now.

I think scheduling and charging info needs to go through their servers for some strange reason and you are not getting through. Bluetooth works and we can hope one day we can charge and schedule without servers.

 

[apailthorp]

I can’t get anything other than a now 21 hour old incorrect stale charging status report from the app, but PaaK is working, remote start, just nothing useful about charging from the app. Take the app out of the picture and no complaints. Remote start lock unlock no good either. How to get the app working without having to reset what is working (PaaK).

 

[cswebster]

The app is just stuck with respect to vehicle charging. I think the trouble is on the backend, but probably just a corruption that is specific to my account. I’ve now used Ford Pass twice to authorize EA fast charging, deleted the app, and reinstalled. After logging in, I get the same stale charge status shown above. When I tried to change the max charge level for my home station after several minutes of a spinning Loading animation, I get this message: “Sorry, Ford Pass isn’t responding. Please try again later.”

Edit: yeah it’s definitely corruption on the backend. I tried an iPad I have Ford Pass on but haven’t used for quite some time. Ford Pass says the same there, only difference from the screenshot at the start of this thread is that it says the charging session has gone on for almost 14 hours. Wrong!

What a piece of junk this app is! Hey Ford Motor Company, get your act together!

Did it ever resolve itself? I’ve had the same problem now for about two-three days now and it’s driving me mad. Usually it resolves itself within minutes when I first see it, but not this time…..argh…

 

[Rpellicciotti]

Did it ever resolve itself? I’ve had the same problem now for about two-three days now and it’s driving me mad. Usually it resolves itself within minutes when I first see it, but not this time…..argh…

I was having this same problem. I went out of town for a couple of weeks and thought it might resolve itself. It did not. The app was working correctly on my wife's phone. I deleted the app from my phone and re-installed it. I had to set up PAAK again but afterwards it is working fine and normal.

 

[cswebster]

Thanks for confirming what I thought would be the remedy. Just a pain to have to delete, and the app gives you the warning that you’ll lose history and have to set up PAAK again and all that. Obviously the app’s corrupted on this iPhone as it works fine on my back up device.

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