Ford Credit Customer Service

[koorb]

I have a 21 GTPE with the Ford Options financing. I have decided to refinance the balloon payment. Options ends on 11/2/24. On 8/20 I called and they told me they could not give me any information until I only had the last payment left. So, I paid 2 months and called Ford on 8/26 and they told me 14 business days to get the contract. On 9/9 Clarissa called and left me a message to confirm my email. I called back and talked to someone and gave my email (which they had). Today I followed up and was told that it would be 14 days after my end date of 11/2 to get contract.
The person I talked with said Clarissa was on vacation and would be back next week and she is the only one that handles refinancing of Options contracts. I said how am I supposed to wait for 2 weeks after my contract ends and nobody can give me rate and terms? What if I don’t like the terms and decide to turn in the car? Got dead air and had no answer.
Can anybody at Ford Credit help and give me basic answers and it is really just one person that handles Options refinancing?

Pardon the rambling, but am just frustrated and will likely just turn the car in

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[macchiaz-o]

It felt like I was coming down to the wire on this with mine, too. Reaching Clarissa, even finding out that I was supposed to reach someone named Clarissa, took months and many phone calls. This was difficult for me as I work 50+ hours a week and it's hard to get over to a telephone during that time.

But when I finally connected with her, everything was great and they even pushed the first payment of the refinanced loan out by one month, meaning I had at least a two month gap between payment #35 and refinance payment #1.

Hopefully yours works out ok, too. My alternative plan if it didn't get worked in time was to pay the balloon amount, so I was getting things prepared on my end to do that in case it became necessary.

 

[mikeinet]

I had a similar discussion... FWIW what I was told:
My contract balloon is due 9/30. Only *AFTER* 9/30 would they start the process to send me financing information and a docusign which I have 14 days to complete. It sounds like they give a month window to get everything done after the contract comes due.

The big thing they told me was to just make sure they "know" that you want to go down that path and they'll open a ticket to start the process.

 

[hybrid2bev]

I have a 21 GTPE with the Ford Options financing. I have decided to refinance the balloon payment. Options ends on 11/2/24. On 8/20 I called and they told me they could not give me any information until I only had the last payment left. So, I paid 2 months and called Ford on 8/26 and they told me 14 business days to get the contract. On 9/9 Clarissa called and left me a message to confirm my email. I called back and talked to someone and gave my email (which they had). Today I followed up and was told that it would be 14 days after my end date of 11/2 to get contract.
The person I talked with said Clarissa was on vacation and would be back next week and she is the only one that handles refinancing of Options contracts. I said how am I supposed to wait for 2 weeks after my contract ends and nobody can give me rate and terms? What if I don’t like the terms and decide to turn in the car? Got dead air and had no answer.
Can anybody at Ford Credit help and give me basic answers and it is really just one person that handles Options refinancing?

Pardon the rambling, but am just frustrated and will likely just turn the car in

Your APR is supposed to be the same and the term of 36 months or less, to keep your monthly payments the same.

Ford Options is a very niche product so not everyone is familiar with the procedures.

 

[mikeinet]

Your APR is supposed to be the same and the term of 36 months or less, to keep your monthly payments the same.

Ford Options is a very niche product so not everyone is familiar with the procedures.

They couldn't give me a full answer, but I believe the monthly is actually less because there won't be taxes included in it

I'd just run a simple interest loan calculator... Loan x interest x months

 

[koorb]

Thanks for the comments. I talked to Clarissa today and she did a great job explaining the terms. I keep my 1.4% rate and I can choose between 24-60 months. Paperwork is sent on 11/4 for my approval and signature.

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