Powertrain Malfunction/ Reduced Power and Engine Temp Overheat 3FMTK1RM3NMA14266

[mm5756]

Hi all,

Just wanted to share what I am going through just so everyone has an additional reference point of how things can go sour if your Mach E needs repair. The dealerships don't have the infrastructure and capability to handle anything going wrong.

I have a 2022 Select, almost 40k miles. I planned to drive this vehicle to at least 200k miles. I am receiving Powertrain Malfunction/ Reduced Power and Engine Temp Overheat errors . My car has been at the dealership since Monday morning. I have the 10yr/175k Premium Care ESP with 1st day rental coverage added. Today is day 5 of my car being at the dealership. At the end of the day yesterday, I got a call letting me know that they won't even be able to simply diagnose my vehicle for another 4 weeks. I have already reached out to the Ford account on this site. I already have a case number with the Ford Corporate BEV Team case number is CAS-51283285-T5B5V0, I have spoken to them on multiple days this week, including yesterday and today.

Our rental car coverage with the ESP does not begin until the diagnosis has happened and there is a warranty covered repair, and even then it's only for 10 days. My dealership has no loaners available, and even then they cap it at 5 days. Based on what they have said to me thus far, they will have my car for 5 weeks before they can even diagnose it.

Both the dealership and @Ford Motor Company seem to think it is okay and reasonable to keep a customers car for 5 weeks, with no loaner. I've called dealerships in my area and they are all several weeks out just for a diagnosis. I'm finding it very hard to understand how this is "status quo" for this situation.

I had loved my car before this happened, but people have jobs, kids, if you can't trust @Ford Motor Company to back up their product when something goes wrong, and your expensive vehicle is just taken out of commission for over a month before they can diagnose it, and they are showing zero effort with support, how is one supposed to trust this vehicle and this brand when they make future car purchases? Even if you rent a vehicle, at your own expense, their reimbursement doesn't begin until the diagnosis has happened, and the repair ticket is open. Which brings me back to, how is it reasonable to be without your car for over a month before they can even diagnose it?

Just wanted to share my experience with you all, and I hope you don't have anything go wrong with your vehicles so you're not stranded with no transportation. @Ford Motor Company support will be limited/non existent.
This has definitely left a sour taste in my mouth with this car and @Ford Motor Company.

Good thing I have a 10 year/175k miles ESP. /s

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[mm5756]

Update: Dealership will try to get me a loaner car on Tuesday, but it will only be for 10 days. My car won't be diagnosed when my 10 days are up. The person that is working my case through Ford Corporate asked me to contact her when I getting the loaner and she will see if she can extend it. The loaner/rental needs to be a Ford. Just updating you all on my experience.

 

[Mach-Lee]

I would suggest taking it to a different dealer if you can't get them to look at it anytime soon.

Your rear motor oil pump has failed and needs to be replaced. That occurred on Sept 4th, about 700 miles ago. The overheating rear motor is likely related to the lack of circulating oil (the oil is essential for cooling the motor in addition to lubricating it). Bare minimum you need a new oil pump, worst case you need a new rear motor. Either way rear motor needs to come out.

If you have to drive the car, try to keep the speeds and acceleration as low as possible (<55 MPH).

For more information see this: https://www.macheforum.com/site/thr...-soon-facts-and-info-p0c2a-p2796-p2797.27802/

 

[Nolanbro]

So during the electrical nightmare that happened with my car, the rear oil pump "died" (likely bad wiring in main body harness). Mine did get the overheat just like yours. It was driving fine with the failed pump, but you would hear the cooling fans ramp up pretty aggressively after a 10 mile drive (i did a 330 mile road trip with the oil pump failed). The dealer replaced rear motor and took about 3 weeks for parts to arrive and install. If they can't do a COPIS order than you are probably looking at about 2 months from now until they have it totally fixed assuming their diagnosis is done when they say.

 

[Nolanbro]

I would suggest taking it to a different dealer if you can't get them to look at it anytime soon.

Your rear motor oil pump has failed and needs to be replaced. That occurred on Sept 4th, about 700 miles ago. The overheating rear motor is likely related to the lack of circulating oil (the oil is essential for cooling the motor in addition to lubricating it). Bare minimum you need a new oil pump, worst case you need a new rear motor. Either way rear motor needs to come out.

If you have to drive the car, try to keep the speeds and acceleration as low as possible (<55 MPH).

For more information see this: https://www.macheforum.com/site/thr...-soon-facts-and-info-p0c2a-p2796-p2797.27802/

Unfortuneatly I don't think the rear motor being replaced will "fix" the issue, ie. it can happen again unless there has been a part change. I don't know if Mach-Lee can comment on that.

 

[Snakebitten]

Ford Motor Company, the manufacturer, can't make the dealership you took the car to do anything they don't want to do.

Ford Motor Company is willing to pay for the the labor and provide the necessary parts. So technically, they are standing behind their warranty promise.

The real challenge that most of us face when we experience the unfortunate mechanical failure is finding a factory authorized service center that has enough qualified personnel to handle the repair timely and successfully.

Ford, the manufacturer, CAN be a problem too, but it's usually them failing to deliver the parts quickly enough.

I sure hope your scenario improves. It's certainly got a lot of room for it.

 

[Mach-Lee]

Unfortuneatly I don't think the rear motor being replaced will "fix" the issue, ie. it can happen again unless there has been a part change. I don't know if Mach-Lee can comment on that.

It's probably a bad batch of parts. New motor would come with new pump, hopefully from a different/better batch.

 

[Nolanbro]

It's probably a bad batch of parts. New motor would come with new pump, hopefully from a different/better batch.

The only thing that concerns me is it's happening on 21s and 22s now

 

[Doobster6]

It's probably a bad batch of parts. New motor would come with new pump, hopefully from a different/better batch.

Is there any reason for owners of 2024 model (mine is a Premium 4-ext) won’t have this issue owing to better components or factory assembly/wiring? Certainly the ‘newness’ of our cars should mean we’re many thousands of miles away from having to worry about this problem?………

 

[Vgkfan]

“Which brings me back to, how is it reasonable to be without your car for over a month before they can even diagnose it?”


It is not reasonable. Hopefully they find a way to get to your car much sooner.

 

[Track9979]

I had a similar issue with transmission in a Chevy truck. A month just to look at it, and you have to leave it, they can't just call you. It's infuriating.

 

[mm5756]

Thanks everyone for the ideas to look into of what may be wrong with the car.

Updating my experience: Got a loaner/rental today.

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