Shredded weatherstripping on roof trim: how worried should I be?

[AmbiguousPresentation]

We’ve recently bought another Mach E for my wife (2024 Premium in Eruption Green with bronze package —I’m green with envy), but there’s one problem with it: the weatherstripping on the drivers side roof trim was shredded from day one. Our dealer acknowledged this as something covered under warranty, and we (perhaps optimistically) agreed to take it home and bring it back when they got the replacement part.

But it turns out that our dealer is reporting having trouble ordering the replacement part. It’s been over a month now, and it’s not clear that we’re any closer to getting the part in.

As you can see in the photos, the weatherstripping is completely missing between the frame and the piano black roof trim on the driver’s side nearly up to the back of the drivers side window. There’s also a spot where it’s got a hole in the weatherstrip above the rear drivers side window.

The car is otherwise fantastic, we love our Mach E’s. I remain optimistic that this is something my dealer will eventually fix, but I’m starting to get concerned, living as I do in Northern California, about the approach of the rainy season. How bad is this going to be when the rains come? Do I tell my wife that her car is a fair-weather pony?

[edit: spaces and punctuation]

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[Ford Motor Company]

We’ve recently bought another Mach E for my wife (2024 Premium in Eruption Green with bronze package —I’m green with envy), but there’s one problem with it: the weatherstripping on the drivers side roof trim was shredded from day one. Our dealer acknowledged this as something covered under warranty, and we (perhaps optimistically) agreed to take it home and bring it back when they got the replacement part.

But it turns out that our dealer is reporting having trouble ordering the replacement part. It’s been over a month now, and it’s not clear that we’re any closer to getting the part in.

As you can see in the photos, the weatherstripping is completely missing between the frame and the piano black roof trim on the driver’s side nearly up to the back of the drivers side window. There’s also a spot where it’s got a hole in the weatherstrip above the rear drivers side window.

The car is otherwise fantastic, we love our Mach E’s. I remain optimistic that this is something my dealer will eventually fix, but I’m starting to get concerned, living as I do in Northern California, about the approach of the rainy season. How bad is this going to be when the rains come? Do I tell my wife that her car is a fair-weather pony?

[edit: spaces and punctuation]

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[EMachE]

That looks like it is part of the roof trim (moulding). Just have to remove the headliner according to work shop manual

 

[cpe111]

This seems to be a common problem - a few reports on reddit about this as well. I just had this repaired under warranty - The dealership here only took a couple of weeks for the parts to arrive (they were backordered) and left it with the dealer for less than an hours work to replace. Maybe a different dealership is better at ordering parts, its not that hard to get them ? Oh, and make sure they do both sides or your likely to be back after a few months with the other side going - delaer noticed some perishing on the other side i had missed.

 

[Lollychick]

We’ve recently bought another Mach E for my wife (2024 Premium in Eruption Green with bronze package —I’m green with envy), but there’s one problem with it: the weatherstripping on the drivers side roof trim was shredded from day one. Our dealer acknowledged this as something covered under warranty, and we (perhaps optimistically) agreed to take it home and bring it back when they got the replacement part.

But it turns out that our dealer is reporting having trouble ordering the replacement part. It’s been over a month now, and it’s not clear that we’re any closer to getting the part in.

As you can see in the photos, the weatherstripping is completely missing between the frame and the piano black roof trim on the driver’s side nearly up to the back of the drivers side window. There’s also a spot where it’s got a hole in the weatherstrip above the rear drivers side window.

The car is otherwise fantastic, we love our Mach E’s. I remain optimistic that this is something my dealer will eventually fix, but I’m starting to get concerned, living as I do in Northern California, about the approach of the rainy season. How bad is this going to be when the rains come? Do I tell my wife that her car is a fair-weather pony?

[edit: spaces and punctuation]

I have those exact problems. I called Ford Customer service direct and they gave me a person who was able to escalate and get parts sent to the dealership. Not sure how long it will take once I get it to the dealership.

 

[AmbiguousPresentation]

The weatherstripping (trim parts) finally came in and our dealer was able to install them in a (full) day’s work. Our green car is now good to go!

 

[E90alex]

The weatherstripping (trim parts) finally came in and our dealer was able to install them in a (full) day’s work. Our green car is now good to go!

Almost a year later???

 

[circatee]

Almost a year later???

I honestly hope the OP merely forgot to update the thread back in 2024...

 

[AmbiguousPresentation]

No, sadly it’s not me being slow to update. It seems to have just taken a long time to get the parts in. They had one side’s parts in relatively early, but it wasn’t until just a week ago that the other side’s parts arrived.

On the bright side, the damaged weatherstripping doesn’t appear to have exposed the car to anything that’s caused an evident problem yet. Fingers crossed that we’re out of the woods on that.

 

[Cornel]

We’ve recently bought another Mach E for my wife (2024 Premium in Eruption Green with bronze package —I’m green with envy), but there’s one problem with it: the weatherstripping on the drivers side roof trim was shredded from day one. Our dealer acknowledged this as something covered under warranty, and we (perhaps optimistically) agreed to take it home and bring it back when they got the replacement part.

But it turns out that our dealer is reporting having trouble ordering the replacement part. It’s been over a month now, and it’s not clear that we’re any closer to getting the part in.

As you can see in the photos, the weatherstripping is completely missing between the frame and the piano black roof trim on the driver’s side nearly up to the back of the drivers side window. There’s also a spot where it’s got a hole in the weatherstrip above the rear drivers side window.

The car is otherwise fantastic, we love our Mach E’s. I remain optimistic that this is something my dealer will eventually fix, but I’m starting to get concerned, living as I do in Northern California, about the approach of the rainy season. How bad is this going to be when the rains come? Do I tell my wife that her car is a fair-weather pony?

[edit: spaces and punctuation]

Hello,

I have the same issue on my 2024 MME. After just one year of ownership I found that the weatherstripping is ripped. I went to the dealership but they are refusing to change it on warranty saying that the weatherstripping is ripped by external factors (like pressure washing).
I addressed to the FORD Romania representative and they just covered their dealer's decision. They also sent me an e-mail, last week, saying that they found out lately that some FORD cars are having this issue and they are recommending washing the area with alcohol if it is dirty . They are issuing this recommendation one year after buying the car. All I did is washing the car according to the user manual recommendations.

Is there any way I can convince them? I do not think that a 60k euro car should have this problem.

 

[Spacey]

Despite the issues I've had with mine, I've had my 2021 car for 4 years and used a pressure washer on the car for every wash (as did my detailer when I first had it detailed) and never had this problem. What next, it can't cope with a torrential downpour? Perhaps Ford have cheapened out with weak rubber?

 

[Psunami]

Same thing happened to my '24 Premium Mach-E. Was replaced under warranty. It started to crack about a month after I leased it.

 

[AmbiguousPresentation]

FWIW, we finally got our weatherstripping replaced under warranty about a year after we bought it. No problems or water intrusion that we noticed in that time.

 

[LaserBear]

My 2023 is currently at the dealership for this exact issue (and the fact that it makes a "clunk" when going from acceleration to regeneration). Moments ago I got an email from them (not sure if it was automated or not) that they couldn't find anything wrong with it.

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