FPLiptak
Well-Known Member
- First Name
- Frank
- Joined
- Jun 21, 2020
- Threads
- 16
- Messages
- 355
- Reaction score
- 345
- Location
- Saint George, UT
- Vehicles
- Mach-E Premium ER AWD
- Occupation
- Retired
Sorry to do this but my experience with receiving the free / complimentary NACS to CCS adapter was as good as a lot of other people on this site.Looks like Ford is finally shipping the announced Lectron adapters. Just got mine today. It feels solid and well built like the A2z Typhoon Pro.
Order Number: 90040xxx
Order Placed: 3/1/24
*EDIT* Just to add I purchased this case from Amazon that seems to best fit this adapter. https://a.co/d/93O38jm
Once I get it I'll post an update.
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I have a 2021 Job 1 Mach-E Premium Extended Range AWD delivered on 06-Mar-2021.
I ordered my NACS to CCS adapter on 29-Feb-2024 with an order % of 90025###.
On 11-Nov-2024, after numerous e-mails that the adapter was delayed I finally got an e-mail that my adapter had shipped with a link to FexEx to track the deliver. With Thanksgiving approaching I decided to wait for it to arrive. My assumption was that it would be coming FedEx Ground and would take a week or two before it arrived.
On 04-Dec-2024 I checked the FedEx site and checked the status. The package was accepted by FedEx on 13-Nov-2024 in Romulus, MI. There were no further status updates. As such, I called Ford Battery Electric Vehicles to find out what the the status was. I spoke with Chelsea and got a Case # CXH03074###. She said she was going to escalate the case and find out what happened.
I waited until 17-Dec-2024 and called FBEV to again check on the status. This time I spoke with Emily and she gave me another Case # CXH03209### and indicated that the case was being elevated but that I would receive my adapter within two (2) weeks.
Well, this morning I called again and got nowhere with the Customer Support Representative. I asked to speak with a supervisor and apparently they were too busy and would contact me within 24 hours. Surprisingly, I did get a callback about an hour later and was told that since it is a COMPLIMENTARY adapter that I would just have to wait my turn and they would check on it and an advocate would get back to me.
I seem to have fallen into a black hole and Ford doesn't seem concerned at all.
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