12V Recall (25S65) Software Released

[Elektronik]

Is this recall only in the US, or everywhere? Mine does not state in Fordpass that there is a recall? (MY2023, Netherlands)

I just called dealer in Latvia, as I want them to check strange sound of passenger door, when I close it, meanwhile asked about this update and they confirmed it and said that will install it next week when I take car to them.

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[GRW]

Quick question don't know if anyone is in the same boat, Is the recall solution software only available in the USA right now? I'm in the UK and haven't heard when I can collect my 2024 that i ordered back in April, but there seems to be glitch on the FORD UK service booker as the recall option doesn't show up until you click proceed to book date and then go back then it shows as available.

 

[preston4tw]

Wanted to report a negative experience trying to get the recall software update done. I took my 2023 Mach-E in to my dealer, Ford Country in Henderson Nevada, requesting the recall software update be done, as well as any other updates if possible. Dropped the car off yesterday evening and got it back around noon today.

While the tech appears to have run updates, it seems like their updater itself was out of date. When I got my car back it reported the driver facing cam update was available, and the tech notes said "MT25S65B CURRENTLY ONLY 2025 MY". My best guess is they updated the car to just before the driver facing cam update was released in August, which wouldn't include the recall update released five days ago.

I'm currently having a back and forth with my service advisor trying to convince them this is the case, that the update hasn't been installed, which I verified by turning the car on and off and watching the 12V battery voltage with a bluetooth battery monitor I installed earlier this year after an incident with the 12V dying. It's my understanding that after the update the DC/DC converter stays on for 12 minutes supplying 14.5V. On at 16:54, off at 16:55:

So it seems like some dealer service techs don't even realize the update is available. I've asked for the next attempt to be mobile service, provided I can even convince my service advisor that the update is both available and wasn't installed.

I think I owe my dealership and tech an apology. I just saw the recall clear out of FordPass and on the NHTSA website, so I went to re-test by actually driving the car instead of just turning it on and off in my garage. Lo-and-behold, the post-shutdown 12V voltage looks more like OPs, off at 16:55:

I will say that the tech's notes didn't help the confusion, also that I got the car back with pending OTAs from August, also that AFAIK there's no easy way for an owner to quickly verify if they have the update or not beyond someone saying "trust us its installed", without having access yourself to FDRS. Though I guess that's a question I can throw to the rest of you, is there any way to tell what version software the car modules are on without FDRS? I did pick up a OBDLink MX+ but have only skimmed through CarScanner with it, mainly to check 12V SoC.

 

[Gimme_my_MME]

s there any way to tell what version software the car modules are on without FDRS?

Not sure if you have seen the news lately, Ford has had just a few recalls this year. Many are actually re-recalls of vehicles. The reason is that vehicles came in for a software update to address a recall, the tech did updates and marked it done. But it turns out the software to satisfy the recall wasn't always loaded. This isn't the techs fault, it has to do with the way the tools work and the limitations of it.

So, all these vehicles are coming back in now to get the correct software on them to satisfy the recalls. But what changed? How can anyone be sure it's correct now?

A tool was created that the tech inputs what recall they did and it verifies the software to satisfy the recall is on the vehicle. It then generates a verification code they use to close the recall and get paid.

So, to answer the question, you can know it was done correctly because if the recall gets closed out it was 100% verified to have the correct software.

 

[preston4tw]

Not sure if you have seen the news lately, Ford has had just a few recalls this year. Many are actually re-recalls of vehicles. The reason is that vehicles came in for a software update to address a recall, the tech did updates and marked it done. But it turns out the software to satisfy the recall wasn't always loaded. This isn't the techs fault, it has to do with the way the tools work and the limitations of it.

So, all these vehicles are coming back in now to get the correct software on them to satisfy the recalls. But what changed? How can anyone be sure it's correct now?

A tool was created that the tech inputs what recall they did and it verifies the software to satisfy the recall is on the vehicle. It then generates a verification code they use to close the recall and get paid.

So, to answer the question, you can know it was done correctly because if the recall gets closed out it was 100% verified to have the correct software.

Thank you, that is reassuring to know!

 

[Mach-Lee]

Wanted to report a negative experience trying to get the recall software update done. I took my 2023 Mach-E in to my dealer, Ford Country in Henderson Nevada, requesting the recall software update be done, as well as any other updates if possible. Dropped the car off yesterday evening and got it back around noon today.

While the tech appears to have run updates, it seems like their updater itself was out of date. When I got my car back it reported the driver facing cam update was available, and the tech notes said "MT25S65B CURRENTLY ONLY 2025 MY". My best guess is they updated the car to just before the driver facing cam update was released in August, which wouldn't include the recall update released five days ago.

I'm currently having a back and forth with my service advisor trying to convince them this is the case, that the update hasn't been installed, which I verified by turning the car on and off and watching the 12V battery voltage with a bluetooth battery monitor I installed earlier this year after an incident with the 12V dying. It's my understanding that after the update the DC/DC converter stays on for 12 minutes supplying 14.5V. On at 16:54, off at 16:55:

So it seems like some dealer service techs don't even realize the update is available. I've asked for the next attempt to be mobile service, provided I can even convince my service advisor that the update is both available and wasn't installed.

I think I owe my dealership and tech an apology. I just saw the recall clear out of FordPass and on the NHTSA website, so I went to re-test by actually driving the car instead of just turning it on and off in my garage. Lo-and-behold, the post-shutdown 12V voltage looks more like OPs, off at 16:55:

I will say that the tech's notes didn't help the confusion, also that I got the car back with pending OTAs from August, also that AFAIK there's no easy way for an owner to quickly verify if they have the update or not beyond someone saying "trust us its installed", without having access yourself to FDRS. Though I guess that's a question I can throw to the rest of you, is there any way to tell what version software the car modules are on without FDRS? I did pick up a OBDLink MX+ but have only skimmed through CarScanner with it, mainly to check 12V SoC.

Are you sure you had the car fully turned on the first time? Maybe you had it in accessory mode by accident? If the car is fully turned on (READY light) and shut off, it should work regardless of whether it was driven beforehand.

As pointed out above, dealers are now required to complete the software verification step that exists in FDRS. That should mean if the recall disappears from FordPass, it was correctly applied. Ford will not pay the dealers for the recall work unless it was verified complete.

 

[preston4tw]

Are you sure you had the car fully turned on in the first time? Maybe you had it in accessory mode by accident? If the car is fully turned on (READY light) and shut off, it should work regardless of whether it was driven beforehand.

As pointed out above, dealers are now required to complete the software verification step that exists in FDRS. That should mean if the recall disappears from FordPass, it was correctly applied. Ford will not pay the dealers for the recall work unless it was verified complete.

I just went to re-test because this made me curious as well. Powered on (made sure it was on-on, not accessory mode) and then off a minute later. Once off, the 12V voltage went to 14.25V, as expected. In the morning I'll test accessory mode to see what the voltage graph looks like because now I'm wondering if I didn't have it in accessory mode by accident as you suggest. Would certainly explain things.

 

[Mike G]

So day 3 after the update and Ford Pass still says the recall is incomplete.

I talked with my dealer to see if they'd complete it for me and they have to send a mobile unit out to "bless" the FDRS result in Oasis. So I guess you can only officially complete it in Oasis and not FDRS. Probably so they get an official confirmation it's actually done, even though FDRS says it is.

Did you submit your FSA verification approval code on your OWS Warranty Claim?

...I didn't think so. Since neither you nor I are working for a Ford Dealer Service department, we don't do that sort of thing. So the recall won't get cleared and we won't get credit for it. But your actual servicing dealer can the next time your car is in the shop for something. So running the FSA verification will get you a code.....but you have no place to put it to clear the recall from the system.

BUT.....if your dealer service tech were to fire up a FDRS laptop...enter your VIN...and run the FSA verification check from the comfort of their office, they'd end up with the same verification code you did.....without even being connected to your car. I know this because I've done it.

It just checks that the required versions of the module software are what's installed currently.
So you could send them the screen grab from your FDRS, or you could have them run it themselves and end up with the same code. They may not be aware that this is even possible.

 

[AtomicInternet]

Did you submit your FSA verification approval code on your OWS Warranty Claim?

...I didn't think so. Since neither you nor I are working for a Ford Dealer Service department, we don't do that sort of thing. So the recall won't get cleared and we won't get credit for it. But your actual servicing dealer can the next time your car is in the shop for something. So running the FSA verification will get you a code.....but you have no place to put it to clear the recall from the system.

BUT.....if your dealer service tech were to fire up a FDRS laptop...enter your VIN...and run the FSA verification check from the comfort of their office, they'd end up with the same verification code you did.....without even being connected to your car. I know this because I've done it.
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It just checks that the required versions of the module software are what's installed currently.
So you could send them the screen grab from your FDRS, or you could have them run it themselves and end up with the same code. They may not be aware that this is even possible.

Good info, and to their credit they were at least aware FDRS existed lol.

I did send them the screenshot, but they didn't mention an OWS Warranty claim or anything related to that. I also told them to just put my VIN in FDRS to confirm the update but they insisted on a mobile visit. I mostly called them as a favor to my sales guy to see if his tech could get paid for my work

I think they're shy to do anything outside standard procedure. The fear of Ford corporate is real with them. It's been 3 days and no call back, and I'm not motivated enough to follow-up. It can remain outstanding till I turn in the lease in less than a year. Good to know the verification code is just one step in a longer process though, I'll stop checking my recall status lol.

 

[Gooner Kev]

Nice. None of the local Ford dealers here do mobile service yet. The funny thing is that a neighbor has a Rivian R1S and the mobile tech for it was driving a Transit van.

I was pleasantly surprised when my dealership reached out and asked if I wanted to schedule mobile service. The tech came to my workplace and 35 minutes later he was done.

 

[Mike G]

Good info, and to their credit they were at least aware FDRS existed lol.

I did send them the screenshot, but they didn't mention an OWS Warranty claim or anything related to that. I also told them to just put my VIN in FDRS to confirm the update but they insisted on a mobile visit. I mostly called them as a favor to my sales guy to see if his tech could get paid for my work

I think they're shy to do anything outside standard procedure. The fear of Ford corporate is real with them. It's been 3 days and no call back, and I'm not motivated enough to follow-up. It can remain outstanding till I turn in the lease in less than a year. Good to know the verification code is just one step in a longer process though, I'll stop checking my recall status lol.

Oh, I get it...totally. I'm happy to do the work myself and let the tech and service department get the credit...we have a great relationship and I knew that they were going to get the credit and labor for this FSA.

 

[preston4tw]

Are you sure you had the car fully turned on the first time? Maybe you had it in accessory mode by accident? If the car is fully turned on (READY light) and shut off, it should work regardless of whether it was driven beforehand.

As pointed out above, dealers are now required to complete the software verification step that exists in FDRS. That should mean if the recall disappears from FordPass, it was correctly applied. Ford will not pay the dealers for the recall work unless it was verified complete.

I just went to re-test because this made me curious as well. Powered on (made sure it was on-on, not accessory mode) and then off a minute later. Once off, the 12V voltage went to 14.25V, as expected. In the morning I'll test accessory mode to see what the voltage graph looks like because now I'm wondering if I didn't have it in accessory mode by accident as you suggest. Would certainly explain things.

Tested the behavior of accessory mode this morning and the mystery deepens. Even an on-off in accessory mode (driver door left open, if it matters) appears to trigger the post-recall behavior of powering the 12V system at 14.25V after shutoff. Best guess at this point was the software update was present but not active yet?

Door opened at 10:24, shortly followed by accessory mode on, then off at 10:25.

For my original failed test I'm pretty sure it was a full power on and not accessory mode because I had the original 12V battery the car came with die on me at a really inopportune time earlier this year and strand me outside of cell service. After reading the 12V FAQ I don't think I've ever used accessory mode since, except for this test. That incident with the 12V prompted me to do a DIY project to wire in the bluetooth 12V monitor I'm getting data from and a battery tender to keep the 12V topped off as needed since I only drive the car infrequently. Posts in this forum both inspired and were very helpful for that project, also the jump terminal access ports.

 

[MacherAWD]

I was pleasantly surprised when my dealership reached out and asked if I wanted to schedule mobile service. The tech came to my workplace and 35 minutes later he was done.

It was my first attempt at mobile service with my dealer, less than impressed. They never showed up, I called, they said they never saw the appointment. I told them i scheduled it online, got confirmation Texts and all, and made arrangements to not use the car for 4 hours so they could do the work.. Their only response was to say they will come next week, pick my car up and take it for the day. We will see.

 

[spicy_taco]

Nice. None of the local Ford dealers here do mobile service yet. The funny thing is that a neighbor has a Rivian R1S and the mobile tech for it was driving a Transit van.

Hey, Morgan Hill Ford does mobile service. I think they're the only ones so may be serving South Bay only.

 

[HuntingPudel]

Hey, Morgan Hill Ford does mobile service. I think they're the only ones so may be serving South Bay only.

LOL yeah. I don't think they want to drive their mobil unit over an hour to me and then over an hour back.

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