Bro what will they with intervening, they have no idea. I contacted Elena Ford (Chief Customer Experience) office. I am being told even they have no idea. Even the executives office is telling me they can't help us so idk how would ford's social media accounts help us.
Same thing happening with mine, built on 4/6, shipped 4/8. It arrived at ramp 6M in Kansas on 4/21 and has now been sitting there for 7 weeks. I can deal with waiting if it was at least moving but I'm loosing my patience with it just sitting there. No one seems to be able to get any more details on why it is delayed. Im on my 3rd delivery window but am expecting a new one any time now since I am now outside of it again.
Bro uptill now got 7 new ETAs. About to get my eight one. I spoke to someone from Elena Ford's office (Chief customer expericend). The ignored my 3 mails for a month and ghosted me, one day I had lost it went on my phone to Reddit MME and I wrote this story there about 2 weeks ago. Just 30 minutes into my post I get a call from Elena Ford's office. I spoke to her and told her my patience is being tested to the fullest and atleast you would know whereabouts my car or could find out what is going on? So that way I am relived that it might be coming someday. What if its burnt like on the rail car or its damaged. I was told by an executive that there is nothing she can do and I asked her at an executive position you can't just find this information she said I am sorry but yeah , the best I can do is personally give you a call when either your car is delivered or got a new update. No one have no idea where it is you name it your dealer,ford support and even thee excutives. Just great
Make sure that the Delivery / Destination fee is changed from $1800 to $1300.
Herd many cases like that where car is just within an hour away from your residence but there is nothing you can do. Ford is doing a great job trying to give the worst service out there. 90% who order Mach E and then walk out of that order is because of the kind of treatment they get from Ford. Ford sales wouldn't be this down if they had fixed their logistics.
When I picked up my MME yesterday, I saw a rare Cyber Orange select for sale on the lot at my dealer!
And I'm presuming it's still officially sitting in Mach-e Purgatory, aka Kansas City?
If you haven’t done so recently, ask your dealer to pull the vehicle visibility report for your car. That should give info on exactly where it’s really at and whether there’s a hold on it for any reason. There is nothing confidential in those reports so they can share it with you. After that, they could get the regional manager for their area involved. There’s a reason it hasn’t been delivered yet, it shouldn’t be treated as a state secret.
Was chatting with the sales manager at my dealership and I related the OP’s repeated delivery status push backs and we talked about the possible reasons for it. He said he’d talk to the delivery drivers when they’d bring in new cars and ask about why certain cars hadn’t arrived yet. They had some interesting things to say. He says sometimes they’re supposed to pick up a certain car but it’s blocked in and they can’t get to it. Or it’s got some minor damage or is really really dirty. The drivers accept full responsibility for the vehicle once they sign for it. And they don’t want to get stuck with something that will cause them problems later. Oh, and he said that instead of having the dealer get ahold of the regional they should instead get ahold of their inventory control person who will probably know more than the regional.
Bro read the first thread there I have explained in detail. Yes I have spoken to my dealer,have contacted Ford via calls,emails and chat and I have gone as far to get in touch with Elena Ford's office. I was told the same thing by all these people " Your car is at Ramp 6R, sometimes its on its ay but it don't show up". When I asked so can you check somehow its exact whereabouts and if its left or why it isn't leaving? All of them said no that is what we know. My dealer spoke to his manager he did give me a picture of what his tracker see and he also sent me a report type picture from his manager's tracker said its at Ramp 6R.
