Anyone had more delivery pushbacks then this?

[DanielCR1]

Ford Canada might be who you need to talk to. And your dealer needs to get answers from their Ford reps.

@Ford of Canada

Ok I will try explaining what's going on with Ford. Well I have contacted both Ford Canada and US via emails, calls and chat. Ford US script is " Your car is expected between X & Y date it should be there by then. ETA subject to change". Ford Canada script: " We don't know how about you ask your dealer he knows the best". I have contacted the executives at ford Elena Ford, Jim Farley , Jim Azzouz and Dave Bozeman. I was able to get attention of Elena Ford few weeks back, I got a call from the Executive office Canada just to tell me they got no idea where my car and what's going on, best they can do is give me call once it is received at my dealer. Today I got a call from Executives office Canada that same lady gave me a call because this time I was able to grab attention of Jim Azzouz, he finally read my email. Well she said the same thing again but she also promised to find out what's going on LMK latest by next week, if its a shipment problem they will fast track ship it via truck or if its damage she will LMK.In short from the executives of the company to my dealer everyone are clueless.

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[Kamuelaflyer]

... In short from the executives of the company to my dealer everyone are clueless.

Yeah, I gathered that from the beginning of the thread. Hopefully, you’ll know what’s going on next week. If not … how much demand for MMEs is there in your corner of the world? And what are the alternatives? It’d be genuinely nice to have a new car well before cold weather returns. If that’s not going to happen, voting with your wallet is an option.

 

[4sallypat]

Possibly, but there’s something not apparent here. There was a 5 month or so gap between making the order and its acceptance. Normally that’s a 1 week or so process.

Correct.

When an order is converted (2022 -> 2023), the build is usually upgraded to Priority 01.

Mine was very quick to build - very similar story as @DanielCR1 -
April '22 order converted in September '22.

Scheduled to be built October '22.

Built November '22.

Shipped December '22.

Sat 4 months in Mexico waiting for chips/modules - according my dealer's inventory manager.

On rail in March '23.

Derailed & destroyed April '23.

Replacement issued by Ford w/ new VIN and hotshot transported from Mexico to California in 2 weeks.

Arrived to dealer May '23.

Took delivery June '23.

14 months later, here she showed up:

Was it worth the wait - maybe - lost thousands of my trade in ('22 Lightning).

Was the price justified - yes (original $6500 PCO restored).

 

[DanielCR1]

Three updates:
1.Another ETA pushback 27 June - 3 July.
2. My "last updated" status just got updates today. (My car was just loaded onto the rail car today).
3. I complained to the executives office last week and was promised to receive a call and an update. So I did got a call it turns out all this was rail delays and it could have been even more delayed. The only reason its on the rail now is because I reached out to the executives several times in the past month. I was told if I hadn't reached out maybe it would be stuck for longer because of shortages. The respondent from the executives office called in at the Ramp last week and requested them to speed up my order by this week if they can. So they did

Hopefully I will have it by the end of the week. OR latest by next week

 

[4sallypat]

Three updates:
1.Another ETA pushback 27 June - 3 July.
2. My "last updated" status just got updates today. (My car was just loaded onto the rail car today).
3. I complained to the executives office last week and was promised to receive a call and an update. So I did got a call it turns out all this was rail delays and it could have been even more delayed. The only reason its on the rail now is because I reached out to the executives several times in the past month. I was told if I hadn't reached out maybe it would be stuck for longer because of shortages. The respondent from the executives office called in at the Ramp last week and requested them to speed up my order by this week if they can. So they did

Hopefully I will have it by the end of the week. OR latest by next week

Good to hear it's finally on the railcar.

About the time it takes going thru KC, MO will be the ultimate test.
Many deliveries are experiencing at least 4-6 weeks from Mexico to destination and most of the time even more weeks spent in KC, Missouri.

KC, Missouri is where the trains all separate into different lines.
Would be a good idea to have your dealer track it using VIN View...

 

[DanielCR1]

Good to hear it's finally on the railcar.

About the time it takes going thru KC, MO will be the ultimate test.
Many deliveries are experiencing at least 4-6 weeks from Mexico to destination and most of the time even more weeks spent in KC, Missouri.

KC, Missouri is where the trains all separate into different lines.
Would be a good idea to have your dealer track it using VIN View...

The rail is scheduled to Interchange in KC on 6/30.This is information I got from CPKC rail services.

 

[TigerEye104]

I ordered mine on December 5 2021, went into production july 16 2022, shipped on july 19 and finally took delivery February 1st 2023 . My dealer said there were no holds just took that long to get delivered.

 

[4sallypat]

I ordered mine on December 5 2021, went into production july 16 2022, shipped on july 19 and finally took delivery February 1st 2023 . My dealer said there were no holds just took that long to get delivered.

Whoa!

That's about how long mine took - 14 months

Nice color - love IBSM - that's what I ordered in 2022 but was deleted when the '23 transition happened....

 

[Kamuelaflyer]

The respondent from the executives office called in at the Ramp last week and requested them to speed up my order by this week if they can. So they did

Good news. But honestly, this should not have happened at all, even with rail issues. FIFO is more than just an accounting principle.

 

[TigerEye104]

Whoa!

That's about how long mine took - 14 months

Nice color - love IBSM - that's what I ordered in 2022 but was deleted when the '23 transition happened....

Yeah I had just about given up told the dealer I was going to get a Tesla and it magically showed up lol. I love the color also

 

[DanielCR1]

Update: My car has finally arrived from Kansas at my local Rail yard and is just 1 hour away from my dealer . It could be arriving any day now.

 

[DanielCR1]

Hey guys another update if someone is wondering if I got my car or not. So spoiler alert I haven't gotten it yet. So my car left Kansas after 3 Months on 27th June and it arrived at Agincourt Rail yard in Scarborough Toronto on May 5th. Now my car is stuck there since then and I keep getting new ETAs so its kinda obvious that it is stuck at this very amazing rail yard or it haven't gotten any truck yet. But here is the catch the rail yard isn't that crowded and my car does have a trucking company but the trucking company claims they can't pick the car until it cleared and since past three weeks they still haven't cleared it. So now I have been waiting for 15 months and counting.

 

[4sallypat]

Hey guys another update if someone is wondering if I got my car or not. So spoiler alert I haven't gotten it yet. So my car left Kansas after 3 Months on 27th June and it arrived at Agincourt Rail yard in Scarborough Toronto on May 5th. Now my car is stuck there since then and I keep getting new ETAs so its kinda obvious that it is stuck at this very amazing rail yard or it haven't gotten any truck yet. But here is the catch the rail yard isn't that crowded and my car does have a trucking company but the trucking company claims they can't pick the car until it cleared and since past three weeks they still haven't cleared it. So now I have been waiting for 15 months and counting.

Ford may be holding it due to a chip/module/part shortage or a replacement part wait.

Do you get a special pricing for your 15 month order like I got in the US (PCO) ?

 

[Kamuelaflyer]

Hey guys another update if someone is wondering if I got my car or not. So spoiler alert I haven't gotten it yet. So my car left Kansas after 3 Months on 27th June and it arrived at Agincourt Rail yard in Scarborough Toronto on May 5th. Now my car is stuck there since then and I keep getting new ETAs so its kinda obvious that it is stuck at this very amazing rail yard or it haven't gotten any truck yet. But here is the catch the rail yard isn't that crowded and my car does have a trucking company but the trucking company claims they can't pick the car until it cleared and since past three weeks they still haven't cleared it. So now I have been waiting for 15 months and counting.

Ok, I waited 15 months from reservation to delivery, and mine had to cross half the Pacific Ocean to get here. Your saga has gone from absurd to beyond unacceptable.

 

[DanielCR1]

I don't think so they fast tracked it from Kansas. I asked them the reason for delay and if its damaged or needs chip. I was informed it was just rail delays. The car is in my country, its in my city like 1 hour away from my dealer. Most probably stuck there due to some issue with the railyard, or maybe like you all suggested before suck in some extra ordinary place where trucks can't access it. Since I ordered in April 2022 and the order banks weren't open, I was getting 2022 pricing. But I will chat with Ford regarding this cause I do deserve a compensation for the delays. And I predict delays till September lets see whats gonna happen.

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