Anyone using Alexa in their Mach-E?

[FinallyGreen]

HI! First post ... picked up my 2023 premium 3 weeks ago and can't find "Alexa" anywhere on any screen. No icon... The help video's and manual's don't seem to match the actual screens... My salesperson spent half an hour trying to find it, no success. He has a call into someone to get some help but hasn't received any assistance either. When I try to use entertainment tab (checking YouTube) it says I need to enable streaming. Takes me to my account that says I have a free 30 day trial that expires on April 15th. Nothing works that requires streaming (could that be why there is no Alexa??), so it looks like there really isn't a free trial... Only option when I click on manage is renew, which says the renewal goes into effect "today", not on the 15th or 16th. Waiting for Ford to process my payment so that I can continue to troubleshoot the issue. Anyone else having or had this issue?

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[Maquis]

HI! First post ... picked up my 2023 premium 3 weeks ago and can't find "Alexa" anywhere on any screen. No icon... The help video's and manual's don't seem to match the actual screens... My salesperson spent half an hour trying to find it, no success. He has a call into someone to get some help but hasn't received any assistance either. When I try to use entertainment tab (checking YouTube) it says I need to enable streaming. Takes me to my account that says I have a free 30 day trial that expires on April 15th. Nothing works that requires streaming (could that be why there is no Alexa??), so it looks like there really isn't a free trial... Only option when I click on manage is renew, which says the renewal goes into effect "today", not on the 15th or 16th. Waiting for Ford to process my payment so that I can continue to troubleshoot the issue. Anyone else having or had this issue?

Ever since I received the update that included Alexa, it shows up in my Ford account as “activation pending.” But like you, there is absolutely nothing in the car to set it up. No icon, no path in “settings”, nothing. I can live without her.

 

[agdad]

Use Alexa daily both at home and in my Mach e.
Just yesterday on a prolonged drive......"Alexa....read my book "

 

[steelwheels]

Is this only available on the 2022 models thus far? I have a 2021 Job 1 and don't have it. I have seen Alexa demonstrated on the R1T and it seems super fast and responsive.

I just got Alexa on my latest update. Mach e 2021 4X

 

[steelwheels]

Use Alexa daily both at home and in my Mach e.
Just yesterday on a prolonged drive......"Alexa....read my book "

can Alexa in the car play Spotify music ?

 

[JoelOclock]

can Alexa in the car play Spotify music ?

Yes

 

[YunniorO]

Is this only available on the 2022 models thus far? I have a 2021 Job 1 and don't have it. I have seen Alexa demonstrated on the R1T and it seems super fast and responsive.

I have a 2021 Job 2 with Alexa. Works just fine, but it’s terrible at taking follow-up commands compared to an actual Alexa device of course.

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