Psipunk
Active Member
- First Name
- Harman
- Joined
- Nov 4, 2020
- Threads
- 3
- Messages
- 26
- Reaction score
- 58
- Location
- Covington, WA
- Vehicles
- 2015 Ford F-150, 2015 GMC Terrain
- Thread starter
- #1
Yea, so....
I reserved my car the day of announcement back in November 2020 and went through with my order on June 30th after they opened orders. After getting the reservation money refunded back to me, the $500 went back to the dealer for the order. Turns out the dealer is keeping my deposit as non-refundable.... Very lame considering I bought my F-150 from them and I do all my servicing through the dealer. Like thousands of dollars worth of business.
Received a build "week" of December 20th. Its January 10th 2021 and I checked my status. Not built yet. No update to the build date, either. Probably due to Christmas/New Year? No word from the dealer.
Visited my dealer in early December because they had a "show" car available to look at without driving. Let them know I wanted to test drive when they get a demo car. Dealer said I would probably need to schedule a test drive and said most likely it would be 15 minutes "due to demand". I ordered a car and you can't give me more than 15 minutes?? Jeez what does $500 get you these days. A lookie-loo and smell of the new interior?
Three weeks ago I asked the same dealer if I could test drive the new Bronco Sport and make an appointment to do that cause they had one when I saw the Mach-E. Dealer says I need to work with the same guy who is handling my Mach-E reservation. I say, "Okay cool, call me back?"
Not a word from them since that time.
I think I am going to lose $500 and never go back to Ford again. Seriously bad customer service and complete lack of communication, respect of people's time, and no loyalty to your customer.
Why am I being treated like crap? I don't get it. Like I am actively trying to be nice to these people and have been patient and forget about all the things that are annoying me, but I think I need to move on.
I reserved my car the day of announcement back in November 2020 and went through with my order on June 30th after they opened orders. After getting the reservation money refunded back to me, the $500 went back to the dealer for the order. Turns out the dealer is keeping my deposit as non-refundable.... Very lame considering I bought my F-150 from them and I do all my servicing through the dealer. Like thousands of dollars worth of business.
Received a build "week" of December 20th. Its January 10th 2021 and I checked my status. Not built yet. No update to the build date, either. Probably due to Christmas/New Year? No word from the dealer.
Visited my dealer in early December because they had a "show" car available to look at without driving. Let them know I wanted to test drive when they get a demo car. Dealer said I would probably need to schedule a test drive and said most likely it would be 15 minutes "due to demand". I ordered a car and you can't give me more than 15 minutes?? Jeez what does $500 get you these days. A lookie-loo and smell of the new interior?
Three weeks ago I asked the same dealer if I could test drive the new Bronco Sport and make an appointment to do that cause they had one when I saw the Mach-E. Dealer says I need to work with the same guy who is handling my Mach-E reservation. I say, "Okay cool, call me back?"
Not a word from them since that time.
I think I am going to lose $500 and never go back to Ford again. Seriously bad customer service and complete lack of communication, respect of people's time, and no loyalty to your customer.
Why am I being treated like crap? I don't get it. Like I am actively trying to be nice to these people and have been patient and forget about all the things that are annoying me, but I think I need to move on.
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