CarPlay EV Routing Is Not Visible

[sgerstacker]

I just tried this for the first time and followed these instructions:

Set up EV routing through CarPlay​

For a compatible electric vehicle (EV) that doesn’t require an app from its manufacturer, use CarPlay to set up EV routing in the Maps app.​

Note: Refer to the owner’s guide for your vehicle for compatibility information.​

1. Connect iPhone to CarPlay.
2. Open the Maps app
   
   on your iPhone, get driving directions, tap Connect (above the list of routes), then follow the onscreen instructions.

It worked fine the first try on both my Mach E and my Lightning.

Before that, I tried it when not connected to the vehicles and got nothing. However, now that I connected to both vehicles it shows me both vehicles as options when I am not connected to CarPlay. I think this is the critical step, being connected to the vehicle using CarPlay when you add the vehicles.

Yep, it’s all been tried. For this one, the Connect button is not there. Going in to the profile, the Vehicles option isn’t there.

This is with the car on, parked, connected to CarPlay.

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[sgerstacker]

Additional notes: since Ford added that chat option to their site, I attempted to use that. I typed up the whole story, pasted it to the chat, and the person immediately sent me to the SYNC / OTA phone line.

I called them and they started going through all of the steps that have been outlined throughout this thread. The tech ultimately told me I had to go to a dealer.

I’ll be going down that route next week. The original dealer I worked with is over an hour away, but I live next to one as well, so we’ll see if another dealer can get the right info from Ford.

 

[jtmyrand]

I wish you good luck. Let us know how it turns out.

 

[ChasingCoral]

Additional notes: since Ford added that chat option to their site, I attempted to use that. I typed up the whole story, pasted it to the chat, and the person immediately sent me to the SYNC / OTA phone line.

I called them and they started going through all of the steps that have been outlined throughout this thread. The tech ultimately told me I had to go to a dealer.

I’ll be going down that route next week. The original dealer I worked with is over an hour away, but I live next to one as well, so we’ll see if another dealer can get the right info from Ford.

One more question? Which iPhone & OS are you using. wife tried setting up her phone last night and didn’t see the option to add the Mach E. She’s running an iPhone 7.

 

[sgerstacker]

One more question? Which iPhone & OS are you using. wife tried setting up her phone last night and didn’t see the option to add the Mach E. She’s running an iPhone 7.

iPhone 15 Pro Max. iOS 17.2.1.

 

[brennan]

iPhone 15 Pro Max. iOS 17.2.1.

Did you ever find a fix for this issue? I have the exact same problem.

I removed my MachE from Apple Maps because there was a bug where Apple Maps was getting old battery data from a few days prior (it gave me this notification in the image below).

Now when trying to re-add the car to Maps, the “Vehicles” menu item is missing (see screenshot).

I have followed the steps from Apple’s guide and done all resets (re-did PaaK, CarPlay, Bluetooth, reboot SYNC). Nothing works to get that “Vehicles” menu item back in maps.

Ford also has a guide which seems to indicate that Maps on CarPlay should prompt you to enable EV routing, but that has not been the case for me.

Running iPhone 15 Pro Max iOS 17.4. Not sure what SYNC version.

 

[sgerstacker]

Did you ever find a fix for this issue? I have the exact same problem.

I removed my MachE from Apple Maps because there was a bug where Apple Maps was getting old battery data from a few days prior (it gave me this notification in the image below).

Now when trying to re-add the car to Maps, the “Vehicles” menu item is missing (see screenshot).

I have followed the steps from Apple’s guide and done all resets (re-did PaaK, CarPlay, Bluetooth, reboot SYNC). Nothing works to get that “Vehicles” menu item back in maps.

Ford also has a guide which seems to indicate that Maps on CarPlay should prompt you to enable EV routing, but that has not been the case for me.

Running iPhone 15 Pro Max iOS 17.4. Not sure what SYNC version.

Did you ever find a fix for this issue? I have the exact same problem.

I removed my MachE from Apple Maps because there was a bug where Apple Maps was getting old battery data from a few days prior (it gave me this notification in the image below).

Now when trying to re-add the car to Maps, the “Vehicles” menu item is missing (see screenshot).

I have followed the steps from Apple’s guide and done all resets (re-did PaaK, CarPlay, Bluetooth, reboot SYNC). Nothing works to get that “Vehicles” menu item back in maps.

Ford also has a guide which seems to indicate that Maps on CarPlay should prompt you to enable EV routing, but that has not been the case for me.

Running iPhone 15 Pro Max iOS 17.4. Not sure what SYNC version.

Unfortunately, no. I keep hoping at some point all of the other updates for the car come through and those might help, but I doubt it.

I spoke with a tech online somewhere and he said maybe do a master reset, but I haven’t had the time / courage to do that yet.

 

[ahern149]

On your iPhone hold the Apple Maps app until the option to uninstall pops up. Uninstall it and then reinstall by searching in App Store. Also make sure to remove your iPhone from your Mach-E. Then try reconnecting like it’s a brand new phone. This happened to me

 

[sgerstacker]

On your iPhone hold the Apple Maps app until the option to uninstall pops up. Uninstall it and then reinstall by searching in App Store. Also make sure to remove your iPhone from your Mach-E. Then try reconnecting like it’s a brand new phone. This happened to me

I never thought to uninstall Apple Maps. I just tried it and unfortunately, it didn’t change anything.

Unpaired everything, uninstalled Maps, rebooted everything, paired everything, and still no EV routing feature in Maps.

 

[ahern149]

I never thought to uninstall Apple Maps. I just tried it and unfortunately, it didn’t change anything.

Unpaired everything, uninstalled Maps, rebooted everything, paired everything, and still no EV routing feature in Maps.

When you connected your phone again did you open CarPlay Apple Maps or did you try opening Apple Maps directly on your phone while it’s connected to CarPlay?
I tried it with another iPhone right now and did the opening through the iPhone when the EV-routing prompt came up.

 

[sgerstacker]

When you connected your phone again did you open CarPlay Apple Maps or did you try opening Apple Maps directly on your phone while it’s connected to CarPlay?
I tried it with another iPhone right now and did the opening through the iPhone when the EV-routing prompt came up.

I did it through the phone. No prompt.

I’ve seen my phone work on another MME 2021 no problem.

My wife’s phone also does not prompt on my MME.

 

[OH2AZ2OH]

I vaguely remember struggling a bit when setting mine up, but I don't remember the details. The clearest instructions I've found are here (but I'm sure you've done it correctly by now): https://www.iphonelife.com/content/how-to-unlock-hidden-apple-maps-ev-route-planner


Are you in the Columbus area? If so, message me, and we can try connecting your phone to mine and vice versa.

 

[brennan]

I did it through the phone. No prompt.

I’ve seen my phone work on another MME 2021 no problem.

My wife’s phone also does not prompt on my MME.

I tried disconnecting everything, uninstalling maps, and rebooting. Tried launching from both iPhone and MachE. Neither worked to prompt EV routing.

 

[joelers11]

Did you ever find a fix for this issue? I have the exact same problem.

I removed my MachE from Apple Maps because there was a bug where Apple Maps was getting old battery data from a few days prior (it gave me this notification in the image below).

Now when trying to re-add the car to Maps, the “Vehicles” menu item is missing (see screenshot).

I have followed the steps from Apple’s guide and done all resets (re-did PaaK, CarPlay, Bluetooth, reboot SYNC). Nothing works to get that “Vehicles” menu item back in maps.

Ford also has a guide which seems to indicate that Maps on CarPlay should prompt you to enable EV routing, but that has not been the case for me.

Running iPhone 15 Pro Max iOS 17.4. Not sure what SYNC version.

I removed my Mach E last night from Apple Maps hoping to re set it up, but now I have the same issue as OP and you :/

did anyone figure this out yet? I find it strange that once a vehicle is removed you can’t seem to re-add it (despite deleting maps, disconnecting Bluetooth, removing phone in car) seems like once a car is removed you can’t re establish it in Apple Maps, I don’t understand how…

There’s several forum posts (people with Porches etc) on Apple forums as well with the same problem

 

[joelers11]

After an IOS update this finally worked

I think there is a piece of data being stored in Apple Maps / iCloud that prevents the EV connection prompt from coming up maybe the IOS version number helped fix that

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