Charge Fault - 3rd time - Tampa service

[FLmac]

I charge my car exclusively at work. My job has 4 spots set up with 50 amp outlets. I haven’t had any problems with charging until this week. On Monday, I plugged into a spot I don’t normally get. I plugged in at 8:20, charging started at 9 and at 12:54 I got a charge fault error. I went out and unplugged, checked the connection and plugged back in at 1:08. Connected and started charging right away. I got another charge fault at 2:02. I was almost to my desired charge so I just left it. I originally thought it was maybe that outlet. Today I plugged into an outlet I use regularly. Charged just fine from 9-12:28, then I got another charge fault. I checked all my connections and power and there doesn’t seem to be anything amiss.

I‘ve read some posts about this and plan on reaching out to Ford to schedule to take it in. I’m thankful that I charge during the day since it would suck to wake up in the morning and realize it hadn’t charged.

Does anyone have any advice or insight?

More importantly has anyone in the Tampa/Polk County area taken their MME in for service? I have about 10 Ford dealers to choose from within about 20 minutes of home or work, including Gator Ford that is across the street from my job. I feel lucky with my options, but want a service department that knows what they’re doing and isn’t just going to tell me it’s the outlet.

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[Logal727]

I charge my car exclusively at work. My job has 4 spots set up with 50 amp outlets. I haven’t had any problems with charging until this week. On Monday, I plugged into a spot I don’t normally get. I plugged in at 8:20, charging started at 9 and at 12:54 I got a charge fault error. I went out and unplugged, checked the connection and plugged back in at 1:08. Connected and started charging right away. I got another charge fault at 2:02. I was almost to my desired charge so I just left it. I originally thought it was maybe that outlet. Today I plugged into an outlet I use regularly. Charged just fine from 9-12:28, then I got another charge fault. I checked all my connections and power and there doesn’t seem to be anything amiss.

I‘ve read some posts about this and plan on reaching out to Ford to schedule to take it in. I’m thankful that I charge during the day since it would suck to wake up in the morning and realize it hadn’t charged.

Does anyone have any advice or insight?

More importantly has anyone in the Tampa/Polk County area taken their MME in for service? I have about 10 Ford dealers to choose from within about 20 minutes of home or work, including Gator Ford that is across the street from my job. I feel lucky with my options, but want a service department that knows what they’re doing and isn’t just going to tell me it’s the outlet.

I don’t think Gator Ford is EV certified. Maybe @Tampamike can chime in, I know we both go to AutoNation Ford in St. Pete, but I think he has had more done there than me, I haven’t been able to get them to do any software stuff yet.

 

[FLmac]

I don’t think Gator Ford is EV certified. Maybe @Tampamike can chime in, I know we both go to AutoNation Ford in St. Pete, but I think he has had more done there than me, I haven’t been able to get them to do any software stuff yet.

Gator does a lot of diesel work and RV work, but idk about EV. I’m thinking about Brandon Ford since they do a lot of business and are pretty close to my work. Just super nervous to give my baby to someone! I live in Lakeland. I work in Seffner (I hate admitting that! LOL ?)

 

[Logal727]

Gator does a lot of diesel work and RV work, but idk about EV. I’m thinking about Brandon Ford since they do a lot of business and are pretty close to my work. Just super nervous to give my baby to someone! I live in Lakeland. I work in Seffner (I hate admitting that! LOL ?)

I know Brandon Ford sells MMEs so they should be able to service, let me know how it works out, always good to have options.

 

[Bill S]

My car came thru Bartow Ford. This is a good sized operation. All things with them have been handled properly but I have not had any issues.

 

[TonyaE]

Keep us updated. I’m interested to hear the resolution. You are lucky to have so many options, there is only one Ford dealership in my town.

 

[RockwallRick]

My car came thru Bartow Ford. This is a good sized operation. All things with them have been handled properly but I have not had any issues.

Me and my Wife were riding our E-bikes down a trail that passes right by Bartow Ford and we decided to stop by and see if they had any MME’s to look at. This was in March of 2021. They had a Silver Demo which was the first one that we had seen. You could say that our Electric bikes led us to our first Electric Car!

 

[RickMachE]

Try unplugging the charging cord in the middle, then reconnecting it, making sure it is in all the way.

 

[Tampamike]

I had an appointment at Autonation St. Pete this week but rescheduled to next week. When I talked to the service advisor I found out that they only do software updates on Tuesday or Friday - go figure. So, I’m bringing it in on Tuesday.

 

[Logal727]

I had an appointment at Autonation St. Pete this week but rescheduled to next week. When I talked to the service advisor I found out that they only do software updates on Tuesday or Friday - go figure. So, I’m bringing it in on Tuesday.

Yeah, Beth texted me that the AV Guy is only on those days. Not sure if she meant EV guy.

 

[Maquis]

What do the lights on the FMC show? Amber/blue indicates overheating, a problem reported by several others here.
It could mean truly overheating, or a problem with the charger.

 

[Ford Motor Company]

I charge my car exclusively at work. My job has 4 spots set up with 50 amp outlets. I haven’t had any problems with charging until this week. On Monday, I plugged into a spot I don’t normally get. I plugged in at 8:20, charging started at 9 and at 12:54 I got a charge fault error. I went out and unplugged, checked the connection and plugged back in at 1:08. Connected and started charging right away. I got another charge fault at 2:02. I was almost to my desired charge so I just left it. I originally thought it was maybe that outlet. Today I plugged into an outlet I use regularly. Charged just fine from 9-12:28, then I got another charge fault. I checked all my connections and power and there doesn’t seem to be anything amiss.

I‘ve read some posts about this and plan on reaching out to Ford to schedule to take it in. I’m thankful that I charge during the day since it would suck to wake up in the morning and realize it hadn’t charged.

Does anyone have any advice or insight?

More importantly has anyone in the Tampa/Polk County area taken their MME in for service? I have about 10 Ford dealers to choose from within about 20 minutes of home or work, including Gator Ford that is across the street from my job. I feel lucky with my options, but want a service department that knows what they’re doing and isn’t just going to tell me it’s the outlet.

Hello, McKenna! Send us a private message with your VIN and the name and location of your local Ford dealer. I’d be happy to see what I can do to assist with this charge concern. Thanks!

 

[RockwallRick]

What do the lights on the FMC show? Amber/blue indicates overheating, a problem reported by several others here.
It could mean truly overheating, or a problem with the charger.

Mine still works but you shouldn’t have to set up a fan to blow on it! Even when the amber light comes on it just feels warm to the touch.

 

[Maquis]

Mine still works but you shouldn’t have to set up a fan to blow on it! Even when the amber light comes on it just feels warm to the touch.

Agreed. There is definitely something defective in the chargers that exhibit this behavior.

 

[AhardFSU]

Hey OP I got my 2022 MME from Brandon Ford a little over a month ago. I haven’t had to take it in, but I’d guess that they’re probably EV certified.

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