Dealership Not Honoring Order

[Rocky29670]

Ask for them to call Ford Financing on speakerphone while you're in the room.

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[OlyPen]

Ugh. You should call your state attorney general's office as well. I'd also double check with Ford if you can transfer the order and car to another dealer nearby instead. They don't deserve any money for pulling bullshit like that.

 

[‘64 GTO]

When my dealer tried to add ADM of only $2000 I told them that I wouldn’t pay it and that I would contact Mike Divine and Emma Berg executives with Ford. They backed down immediately. Got xplan, options financing with 2.25% rate and clean fuel $1500 discount. Pretty happy! Hang tough and good luck.

 

[dandelion]

Thats one of my worries. Some people on this forum advised to get in writing that the dealer won’t be adding ADM, unwanted add-on’s, honoring X-plan etc. That should not be too hard. The hard part is the interest rate. Given how long the wait time is it is unreasonable for them to lock in an interest rate now, but I also don’t want to be coaxed into buying a car at an interest rate any higher than the best rate Ford is offered at the time. 0.9% for 4 years is better than my credit union, and Ford options can’t be matched by any 3rd party lender. So I’ll be left toothless on this end.

They wouldn't budge. They said they would agree to sell it to me for the MSRP but I had to trade my car in for the $22,000.00. I told them to take a hike and left. I came back several hours later and an entirely different tone, they suddenly went back to my original price, options financing and xplan. I was shocked. Went back today to see paperwork and they tell me options financing is 4.75%, not 2.25%. This was based on an 800 credit score! When I questioned the finance guy he said Ford finance told them either they can't do the 2.25% or they shouldn't do the 2.25%. Either way, when we completed the finance app online yesterday for options financing it said 2.25%. Someone is full of crap, either the local dealership or Ford finance. To make matters worse, when I indicated I would just go get bank financing he said they wouldn't sell it to me that way or for cash either. Likewise with the Ford .9% for 4 years. They suggested I order another Mach E today and they would give me a good deal when it comes in!

They clearly want the car to sell for ADM or at a minimum want to make some money by financing options at 4.75.

Am I totally screwed? I want the car and don't want them to have a chance to make an extra $5,000.00 or more if I walk. The question is, how far do I bend over?

Its been a frustrating week. I'm way past angry and if I end up with this car hopefully I never have to set foot inside a dealership ever again.

Apologies for the rant.

 

[Track44]

You can go on Ford.com and build it and look at the payments at the top. It will autofill the rate for Options.

We did the online credit app for options yesterday. It showed 2.25%. When I showed this to the finance guy that's when I got the "Ford told us not to do that anymore". It might be best to cave on the options and refinance right away, keeps them from getting the car.

 

[Track44]

When my dealer tried to add ADM of only $2000 I told them that I wouldn’t pay it and that I would contact Mike Divine and Emma Berg executives with Ford. They backed down immediately. Got xplan, options financing with 2.25% rate and clean fuel $1500 discount. Pretty happy! Hang tough and good luck.

I'm getting everything now except the 2.25%. They're desperately trying to squeeze something out of this.

 

[Track44]

Thats one of my worries. Some people on this forum advised to get in writing that the dealer won’t be adding ADM, unwanted add-on’s, honoring X-plan etc. That should not be too hard. The hard part is the interest rate. Given how long the wait time is it is unreasonable for them to lock in an interest rate now, but I also don’t want to be coaxed into buying a car at an interest rate any higher than the best rate Ford is offered at the time. 0.9% for 4 years is better than my credit union, and Ford options can’t be matched by any 3rd party lender. So I’ll be left toothless on this end.

I'm old school. Lived the past 46 years in a town of 4,000 and getting a car purchased was like sitting down with a friend for a beer. Now in a major metropolitan area I was obviously too trusting. Back in January I never thought the dealership would do anything different than what we talked about. Funny what a chip shortage will do. If the Mach E had not proven to be such a success I assume they would be begging me to complete the purchase and actually being decent about things.

 

[NoVAguy]

I'm getting everything now except the 2.25%. They're desperately trying to squeeze something out of this.

I know KAustin has already placed the bat signal for @hybrid2bev. If anyone can help you out with this dealership, it's him. But good luck and I suggest not caving into the dealerships shenanigans!

 

[hybrid2bev]

@hybrid2bev, can you please give him some advice on the Ford Options?

Yes for sure. We have a DM going on now.

 

[hybrid2bev]

We did the online credit app for options yesterday. It showed 2.25%. When I showed this to the finance guy that's when I got the "Ford told us not to do that anymore".

? BS alert. BS alert. ?

 

[ZuleMME]

Make sure to tell them you’ll refi in under 30 days, that negates their finders fee for the financing… Hopefully they come around.

I'm getting everything now except the 2.25%. They're desperately trying to squeeze something out of this.

 

[Track44]

I know KAustin has already placed the bat signal for @hybrid2bev. If anyone can help you out with this dealership, it's him. But good luck and I suggest not caving into the dealerships shenanigans!

I have been in communication with him and he is being very helpful. He is such a great asset for this forum.

 

[BMT1071]

Thats one of my worries. Some people on this forum advised to get in writing that the dealer won’t be adding ADM, unwanted add-on’s, honoring X-plan etc. That should not be too hard. The hard part is the interest rate. Given how long the wait time is it is unreasonable for them to lock in an interest rate now, but I also don’t want to be coaxed into buying a car at an interest rate any higher than the best rate Ford is offered at the time. 0.9% for 4 years is better than my credit union, and Ford options can’t be matched by any 3rd party lender. So I’ll be left toothless on this end.

I contacted my dealer for preliminary Options numbers and they quoted 4.25. I asked why they were marking up the rate and they said until they pulled my credit they were quoting a ballpark rate. They assured me that I would get the best rate my score qualified for. Of course I got all of this in writing as well.

 

[dandelion]

I contacted my dealer for preliminary Options numbers and they quoted 4.25. I asked why they were marking up the rate and they said until they pulled my credit they were quoting a ballpark rate. They assured me that I would get the best rate my score qualified for. Of course I got all of this in writing as well.

They may pull a “Ford told us not to do 2.25% anymore” if they really want to mess with you. Anyhow I’m still torn between Mach-E and Model Y, with the strongest argument that Tesla’s have amazing residual value vs Mach-e’s unknown.

 

[BMT1071]

They may pull a “Ford told us not to do 2.25% anymore” if they really want to mess with you. Anyhow I’m still torn between Mach-E and Model Y, with the strongest argument that Tesla’s have amazing residual value vs Mach-e’s unknown.

Perhaps, but they're hideous. ??

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