Driver assist functionality

[leeman]

I have some questions my dash above the steering wheel has decided no longer to show lane keeping properly it seems that there may be some sensor issues etc. I verify the lane keeping on even with the string wheel button..

I was getting a lot more feedback from the car initially when I first purchased it after I got it back from the shop I noticed that there were a few things that weren't set up correctly so it looks like they may have done a factory reset of some kind.

So here's what's going on

For some reason the car sensors don't pick up cars next to me as often as they used to or if at all it seems the lane keeping functionality and other safety features don't seem to be as active I have checked the sensitivity of this and they are set on maximum right now.

When you look at the dash it usually shows a couple of bars around the outside of a car they go green and orange and red they were far more active before I brought my car to the dealer to have a few things fixed and now they are not active at all and sometimes it even looks like they shut off has anybody experienced this or knows how to remedy it.

I'm sorry if you have to ask questions that's fine but it's a weird situation that used to work great I used to get all kinds of feedback from the stream wheel and lights on the dash and now it works for a few minutes after I turn on and off and then doesn't pretty much.

Any help would be appreciated.

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[Ford Motor Company]

I have some questions my dash above the steering wheel has decided no longer to show lane keeping properly it seems that there may be some sensor issues etc. I verify the lane keeping on even with the string wheel button..

I was getting a lot more feedback from the car initially when I first purchased it after I got it back from the shop I noticed that there were a few things that weren't set up correctly so it looks like they may have done a factory reset of some kind.

So here's what's going on

For some reason the car sensors don't pick up cars next to me as often as they used to or if at all it seems the lane keeping functionality and other safety features don't seem to be as active I have checked the sensitivity of this and they are set on maximum right now.

When you look at the dash it usually shows a couple of bars around the outside of a car they go green and orange and red they were far more active before I brought my car to the dealer to have a few things fixed and now they are not active at all and sometimes it even looks like they shut off has anybody experienced this or knows how to remedy it.

I'm sorry if you have to ask questions that's fine but it's a weird situation that used to work great I used to get all kinds of feedback from the stream wheel and lights on the dash and now it works for a few minutes after I turn on and off and then doesn't pretty much.

Any help would be appreciated.

Good Morning! Would you care to send us a private message with your VIN and dealership name and location? I'd like to look into your drive assist issues on my end.

 

[PA Bob]

I have some questions my dash above the steering wheel has decided no longer to show lane keeping properly it seems that there may be some sensor issues etc. I verify the lane keeping on even with the string wheel button..

I was getting a lot more feedback from the car initially when I first purchased it after I got it back from the shop I noticed that there were a few things that weren't set up correctly so it looks like they may have done a factory reset of some kind.

So here's what's going on

For some reason the car sensors don't pick up cars next to me as often as they used to or if at all it seems the lane keeping functionality and other safety features don't seem to be as active I have checked the sensitivity of this and they are set on maximum right now.

When you look at the dash it usually shows a couple of bars around the outside of a car they go green and orange and red they were far more active before I brought my car to the dealer to have a few things fixed and now they are not active at all and sometimes it even looks like they shut off has anybody experienced this or knows how to remedy it.

I'm sorry if you have to ask questions that's fine but it's a weird situation that used to work great I used to get all kinds of feedback from the stream wheel and lights on the dash and now it works for a few minutes after I turn on and off and then doesn't pretty much.

Any help would be appreciated.

My Lane Keeping Assist goes on and off. It takes about 5 min in the morning for it to start functioning. The initial road I travel is not lined so maybe it would come on sooner if it was. I turn on to a main road in about 2 min. It still takes about 3 more min to come alive. It often goes off after a 90 degree turn, then comes back on in a minute or a few minutes. I keep the sensors clean so it's not that. I haven't noticed if it's worse when sensors get dirty in winter.

I did notice that the button on the steering wheel overrides the button the screen. I don't think that should be. They should be equal meaning you could turn it on/off with either button. I had accidentally turned it off on the wheel early on. I tried to turn it on via the screen, and didn't realize it didn't turn on at first. I can't see the safety logic for the wheel control to override.

 

[eddiearce]

Similar situation here. Recently took in my Mach-E for the moonroof recall. Dealership mentioned they'd knock out the PAAK connectivity issue update as well. Took delivery of the vehicle a few days ago, and the dash no longer shows the bubble around the car showing that it recognizes the lanes or the vehicle in front. I can also no longer set the spacing with the vehicle in front of me, and the screen sporadically says "Active Drive Assist not available" randomly while driving. Took it back to the dealership, where they claimed they were able to replicate the issue and fix it, but no dice, still have the same issue. Hoping for another trip to the dealership this week to remedy the issue.

 

[Ford Motor Company]

Similar situation here. Recently took in my Mach-E for the moonroof recall. Dealership mentioned they'd knock out the PAAK connectivity issue update as well. Took delivery of the vehicle a few days ago, and the dash no longer shows the bubble around the car showing that it recognizes the lanes or the vehicle in front. I can also no longer set the spacing with the vehicle in front of me, and the screen sporadically says "Active Drive Assist not available" randomly while driving. Took it back to the dealership, where they claimed they were able to replicate the issue and fix it, but no dice, still have the same issue. Hoping for another trip to the dealership this week to remedy the issue.

Good morning, Eddie! Could you please send us a private message with your VIN and dealership information? I would like to look into these post update concerns for you on my end. Thanks!

 

[Jimrpa]

You have to activate the lane keeping assist heater. Note that it’s on the same circuit as the blinker fluid chiller ?

 

[mcyee1]

Good morning, Eddie! Could you please send us a private message with your VIN and dealership information? I would like to look into these post update concerns for you on my end. Thanks!

Hello! I have the same issue and will send you my VIN and dealership info. I just got my car back from the Windshield and Roof re-seal and all of the software update and was expecting Blue Cruise as well but now just get the ”Active Drive Assist Not Available.”

 

[Garbone]

?

This thread makes me appreciate my Select without all the gizmos.

 

[jonericken]

I'm having the same issue! I just got it back from the dealership doing the re-seal and no longer have the bubble around and says active drive assist unavailable. Reaching out to Ford again

 

[Doctaz]

I am having the same issue, and frankly, I am extremely disheartened by my experience with the dealerships. I work daily, and dropping off the car is a big deal, and majorly increases my stress and makes my days difficult. I dropped off the car for Blue Cruise software updates. They had no idea what Blue Cruise even was. Eventually, after calling Ford and arguing with the service advisor for an hour, and having Ford put a message on my account for the dealership to see, they agreed to do the update, but acted like they were doing me some sort of huge favor.

When I came to pick up the car ( they did not pick up the phone so I had no idea whether it was done), they said they needed another day, so I took yet another cab home. The next day I come to get the car, not only does it not have Blue Cruise, but I do not have any active drive assist at all, no blue bubble, only the error message "Active Drive assist not Available". I also no longer have intelligent cruise control, which no one could explain to me.

I cleaned the sensors, did multiple full-reboots, called Ford for hours, was transferred around to the service department, the Ford Pass department, the over the air updates department, tech support department, and all anyone could tell me was to go back to the dealership. When I went to the dealership, they told me there was nothing they could do, that they regret getting involved in my issue, and to call Ford, and ask for my money back for the Blue Cruise prep-package.... Eventually the service manager told me to come back Monday, but they are really pulling every trick out of the book trying to get rid of me, as if I am just a problem they want to be done with.

The dealership service center is treating me like absolute garbage. They know absolutely nothing about this car or its software. The guy helping me told another customer I was a "crazy person". Meanwhile, I handed them the car to update my active drive assist system, and was handed back a car with 0 drive assist system. Blue Cruise was a major determining factor in my decision to purchase this car over competitors, and telling me to ask for my money back is a huge slap in the face and dismissal of the extensive efforts I went through to finance this car. I do not have time to sell this car and try to purchase another one. I work full time and have already spent months on this transaction.

The dealership told me to come back Monday, but I am absolutely dreading going back there so that they can hold my car, mess up my week, and hand it back broken.

This has been super stressful, an absolute nightmare, and I am so much hoping that Ford will help me solve this problem as quickly as possible.


VIN: 3FMTK1SS5MMA41024. Vehicle is Job-1 , and should be eligible for Blue Cruise.

Dealership Service Center:

City World Ford
Address: 3305 Boston Rd, Bronx, NY 1046


Phone: (718) 881-7900

 

[Doctaz]

Good morning, Eddie! Could you please send us a private message with your VIN and dealership information? I would like to look into these post update concerns for you on my end. Thanks!

https://www.macheforum.com/site/threads/driver-assist-functionality.14302/post-410106


Please see my post below with the same issue.

 

[Logal727]

I am having the same issue, and frankly, I am extremely disheartened by my experience with the dealerships. I work daily, and dropping off the car is a big deal, and majorly increases my stress and makes my days difficult. I dropped off the car for Blue Cruise software updates. They had no idea what Blue Cruise even was. Eventually, after calling Ford and arguing with the service advisor for an hour, and having Ford put a message on my account for the dealership to see, they agreed to do the update, but acted like they were doing me some sort of huge favor.

When I came to pick up the car ( they did not pick up the phone so I had no idea whether it was done), they said they needed another day, so I took yet another cab home. The next day I come to get the car, not only does it not have Blue Cruise, but I do not have any active drive assist at all, no blue bubble, only the error message "Active Drive assist not Available". I also no longer have intelligent cruise control, which no one could explain to me.

I cleaned the sensors, did multiple full-reboots, called Ford for hours, was transferred around to the service department, the Ford Pass department, the over the air updates department, tech support department, and all anyone could tell me was to go back to the dealership. When I went to the dealership, they told me there was nothing they could do, that they regret getting involved in my issue, and to call Ford, and ask for my money back for the Blue Cruise prep-package.... Eventually the service manager told me to come back Monday, but they are really pulling every trick out of the book trying to get rid of me, as if I am just a problem they want to be done with.

The dealership service center is treating me like absolute garbage. They know absolutely nothing about this car or its software. The guy helping me told another customer I was a "crazy person". Meanwhile, I handed them the car to update my active drive assist system, and was handed back a car with 0 drive assist system. Blue Cruise was a major determining factor in my decision to purchase this car over competitors, and telling me to ask for my money back is a huge slap in the face and dismissal of the extensive efforts I went through to finance this car. I do not have time to sell this car and try to purchase another one. I work full time and have already spent months on this transaction.

The dealership told me to come back Monday, but I am absolutely dreading going back there so that they can hold my car, mess up my week, and hand it back broken.

This has been super stressful, an absolute nightmare, and I am so much hoping that Ford will help me solve this problem as quickly as possible.


VIN: 3FMTK1SS5MMA41024. Vehicle is Job-1 , and should be eligible for Blue Cruise.

Dealership Service Center:

City World Ford
Address: 3305 Boston Rd, Bronx, NY 1046


Phone: (718) 881-7900

Sounds like a terrible dealer. I’d escalate on social media.

 

[dfcliff]

The dealership service center is treating me like absolute garbage. They know absolutely nothing about this car or its software. The guy helping me told another customer I was a "crazy person". Meanwhile, I handed them the car to update my active drive assist system, and was handed back a car with 0 drive assist system. Blue Cruise was a major determining factor in my decision to purchase this car over competitors, and telling me to ask for my money back is a huge slap in the face and dismissal of the extensive efforts I went through to finance this car. I do not have time to sell this car and try to purchase another one. I work full time and have already spent months on this transaction.

The dealership told me to come back Monday, but I am absolutely dreading going back there so that they can hold my car, mess up my week, and hand it back broken.

Based on pulling your VIN in FDRS, they did a half-hearted attempt to update a few modules, and it appears they didn't do the USB updates correctly. The error messages that were recorded are indicative that the pulled the USB drive out before they were prompted to. To be fair, it's slightly confusing messages that come up on the screen. The first message will say the update was successful and you might think that would mean you can pull the USB, but you can't. You have to continue to follow instructions in FDRS and after a power cycle it will finish the update and then it will tell you to remove the USB.

If you go back on Monday, you may want to print out the instructions for the 21G01 update as well as the procedure it references to give to the techs.

 

[Doctaz]

Update:

I am told the system keeps crashing and they are unable to complete the upload. They are getting a Ford engineer involved. Looking like another night in the shop...

 

[CarboFE]

I have the same issue. Scheduled for glass recalls and BlueCruise software updates. Dealer said they completed the upgrades and claims it was the first time they were able to get through the entire process.

Unfortunately, I am now getting the "Active Drive Assist not available" message and the functionality is now gone. Never received any message or indication that BlueCruise is activated either.

While disappointing that the promised OTA approach basically doesn't work, even more dismaying is that the software updates for the dealers are complicated enough to confuse this many dealers. My service advisor kept mentioning how many hours all the updates took.

So now I have a less capable car rather than more and I'll need to somehow convince the dealer to spend more time on software updates.

VIN: 3FMTK3SU3MMA05992
Job-1 vehicle.

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