I feel your pain. Very disheartening to subject to the update process and have features compromised vs enhanced. Ford is going the wrong way with this update idea.....
I am having the exact issue discussed in this thread, and am so disheartened. Gave the car to the dealer and got a much less capable car that I would not have bought without these features. The service tech keeps telling me it's fixed, and I drive away just to find the issue has not changed and it is, in fact, not fixed. I'm about to take my Mach E in this afternoon for the sixth time on this issue. Three of those last 6 times I was told it would only take a couple of hours, and then the dealer ended up keeping it overnight. The dealer has treated me like trash on most occasions. The dealer is now making me do a "ride along" with a manager, because the tech is telling them there is no issue. If I could go back in time and describe to myself what Ford service would be like, I would not have bought this car.I am having the same issue, and frankly, I am extremely disheartened by my experience with the dealerships. I work daily, and dropping off the car is a big deal, and majorly increases my stress and makes my days difficult. I dropped off the car for Blue Cruise software updates. They had no idea what Blue Cruise even was. Eventually, after calling Ford and arguing with the service advisor for an hour, and having Ford put a message on my account for the dealership to see, they agreed to do the update, but acted like they were doing me some sort of huge favor.
When I came to pick up the car ( they did not pick up the phone so I had no idea whether it was done), they said they needed another day, so I took yet another cab home. The next day I come to get the car, not only does it not have Blue Cruise, but I do not have any active drive assist at all, no blue bubble, only the error message "Active Drive assist not Available". I also no longer have intelligent cruise control, which no one could explain to me.
I cleaned the sensors, did multiple full-reboots, called Ford for hours, was transferred around to the service department, the Ford Pass department, the over the air updates department, tech support department, and all anyone could tell me was to go back to the dealership. When I went to the dealership, they told me there was nothing they could do, that they regret getting involved in my issue, and to call Ford, and ask for my money back for the Blue Cruise prep-package.... Eventually the service manager told me to come back Monday, but they are really pulling every trick out of the book trying to get rid of me, as if I am just a problem they want to be done with.
The dealership service center is treating me like absolute garbage. They know absolutely nothing about this car or its software. The guy helping me told another customer I was a "crazy person". Meanwhile, I handed them the car to update my active drive assist system, and was handed back a car with 0 drive assist system. Blue Cruise was a major determining factor in my decision to purchase this car over competitors, and telling me to ask for my money back is a huge slap in the face and dismissal of the extensive efforts I went through to finance this car. I do not have time to sell this car and try to purchase another one. I work full time and have already spent months on this transaction.
The dealership told me to come back Monday, but I am absolutely dreading going back there so that they can hold my car, mess up my week, and hand it back broken.
This has been super stressful, an absolute nightmare, and I am so much hoping that Ford will help me solve this problem as quickly as possible.
VIN: 3FMTK1SS5MMA41024. Vehicle is Job-1 , and should be eligible for Blue Cruise.
Dealership Service Center:
City World Ford
Address: 3305 Boston Rd, Bronx, NY 1046
Phone: (718) 881-7900
Dealer - Pat Armstrong Ford - East Wenatchee WA VIN - 3FMTK3SU3MMA26180
i am now having the same exact issue after the dealer had my Mache for 3 days. now intelligent cruise no long exists in the settings and the car will not engage in lane centering while on cruise control. seems as if blue cruise will never work and now took a major step back. i used the lane centering on all long drives and love it. any recommendation ?
I also wish I hadn't taken my car in for the software updates. It was a better vehicle before I dropped it off. I was there on Friday shopping for new tires and the technicians said they have about a 60-70% success rate. Seems like 1 out of 3 cars fail to take the software and usually lose some functions. Sometimes the driver's screen goes black but that is an extreme case. Most failed installations result in LC being compromised in some way.
