Driver Monitor Camera Fault - Help

[WomboCombo]

Love my 2022 Mach-E. I have had it for 1 1/2 years and had no issue yet... Until today.

Anytime I try to activate the cruise control, I get two messages. The first one saying "BlueCruise not Available" then the next message says "Driver monitor Camera Fault. See Manual."

Is there anything I can do to fix this myself? Reboot the cameras (if that's a thing)? My dealership has a 7-day delay when they receive cars to inspect it, so I really don't want to go there, unless it is necessary.

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[Neil4Real]

If you have an OBD reader, you can try clearing the codes yourself. I've had this issue before and cleared the DTCs and it worked fine.

 

[ChasingCoral]

1. Reboot Sync system
2. Hard reset by disconnecting the battery
3. Take it to dealer if those don't work.

 

[Mach-Lee]

Send me your VIN so I can take a look.

 

[PNWJustin]

Very odd, this issue sparked for me this week as well.

Months ago it came up once and cleared automatically, I’m hoping that happens again.

 

[Ford Motor Company]

Love my 2022 Mach-E. I have had it for 1 1/2 years and had no issue yet... Until today.

Anytime I try to activate the cruise control, I get two messages. The first one saying "BlueCruise not Available" then the next message says "Driver monitor Camera Fault. See Manual."

Is there anything I can do to fix this myself? Reboot the cameras (if that's a thing)? My dealership has a 7-day delay when they receive cars to inspect it, so I really don't want to go there, unless it is necessary.

Hi there, I'd be happy to look into your Mach-E concerns on my end. Will you send us a message with your VIN and dealership info? I can look into things on my end.

 

[Ford Motor Company]

Very odd, this issue sparked for me this week as well.

Months ago it came up once and cleared automatically, I’m hoping that happens again.

Hello! Could you send us a private message with your VIN and the name and location of your Ford dealer? I'd like to see how I can assist you with this concern. Thanks!

 

[Stimulant]

Same issue here with my 2022. Seemed to happen soon-ish after the last update (23-PUO110-RAD-PS received Aug 17, 2023), but probably unrelated. I finally got it into the dealer a week or two so and they said it's an issue with the CMR module, that it's not communicating. Of course after booking my appointment, my car couldn't be seen for 2 weeks, and now they say they need to order a new CMR module which is on back order and have no estimated time for me.

Was hoping it would fix itself so I waited a few weeks before scheduling. Also tried to pull the fuse to reset things. I've reset the sync screen as well. I can update this thread as I hear more but as of now, my BlueCruise (both hands free and lane assist) no longer work.

 

[Stimulant]

As an update - new CMR module was installed and BlueCruise is again working for me! I again see the faint glow of the red/infrared LEDs in the eye nanny. The module took about 3 weeks to arrive.

 

[summerlinLV]

This happened to me also. Blue Cruise not available and Driver monitor camera fault. Took it into dealer today and see what happens.

 

[Maquis]

I just had this happens a couple weeks ago. Dealer reprogrammed the CMR module to fix it. It’s interesting that we seem to be getting a few of these recently. I wonder if an update could be scrambling the software in the CMR? I think my problem occurred right after I got 6.2.0. I can’t be sure since these latest update don’t trigger a message in FordPass like they used to.

 

[Stimulant]

I thought it might be due to an update too (although I'm on 4.something), but reviewed my garage security camera to see when I stopped seeing the IR flash while charging and it was about a month after my prior update. Sounds like it's just the module going bad for some reason.

The car otherwise functioned, so I kept driving it until the module came in (about 3 weeks later).

 

[Mogambo]

Hi there, I'd be happy to look into your Mach-E concerns on my end. Will you send us a message with your VIN and dealership info? I can look into things on my end.

I have exactly the same problem, happened after the last update on March 31 ( which “upgraded” the Driver Monitoring System).

 

[vbludov]

I'm experiencing the same issue with the driver-monitor camera and the loss of hands-free driving since the update. The dealer pretended not to understand what I was talking about.
Update:
I went back to the dealer and spoke to another tech-rep. he had me scheduled for module reprogramming.

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