Ford Dealer Service Experience 😵

[JeffMacheCaliR1]

My 2022 Mach E GT promoted me to go in for the 10,000 miles service/inspection, so I tried to schedule an appointment. First I called the dealership where I bought it from. Since my phone wireless charging pad works intermittently, I thought to have it looked at and likely needs to have a firmware updated at the same visit. To my surprise after speaking with the service adviser, she suggested me to go to the dealer closer to where I live. And her reason was to update the firmware, i would have to leave the vehicle there for an unknown period of time. She said it would take a day ot two just to figure it out. So I called the Ford dealer closer to where I live and scheduled an appointment. When I arrived, I was told they can only do the 10,000 miles inspection. And if I want the firmware updated for the charging pad issue, I need to leave it there for a few days. And this is even after I showed him the Technical Service Bulletin 22-2141 pertaining to the intermittent charging pad issue. Since they do not offer free loaner and it’s Mother‘s Day weekend, I can only get the inspection done. I will have to leave the issue unaddressed. Moving from BMW and Mercedes dealerships to Ford‘s is a big difference. I can now see why Ford is in the process of addressing dealerships issues. It’s my first Ford and I totally love my Mach E GT. I hope they can improve the service one day. It‘s not a good experience when one feels the dealerships do not welcome or have the capacity to address their electrical cars.
Now, I wonder if any of you have similar issues when you brought in your Mach E? Hopefully this does not happen often.

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[Flint302]

I went from an Audi dealership to a Ford--big big difference.

 

[RKinWA]

My 2022 Mach E GT promoted me to go in for the 10,000 miles service/inspection, so I tried to schedule an appointment. First I called the dealership where I bought it from. Since my phone wireless charging pad works intermittently, I thought to have it looked at and likely needs to have a firmware updated at the same visit. To my surprise after speaking with the service adviser, she suggested me to go to the dealer closer to where I live. And her reason was to update the firmware, i would have to leave the vehicle there for an unknown period of time. She said it would take a day ot two just to figure it out. So I called the Ford dealer closer to where I live and scheduled an appointment. When I arrived, I was told they can only do the 10,000 miles inspection. And if I want the firmware updated for the charging pad issue, I need to leave it there for a few days. And this is even after I showed him the Technical Service Bulletin 22-2141 pertaining to the intermittent charging pad issue. Since they do not offer free loaner and it’s Mother‘s Day weekend, I can only get the inspection done. I will have to leave the issue unaddressed. Moving from BMW and Mercedes dealerships to Ford‘s is a big difference. I can now see why Ford is in the process of addressing dealerships issues. It’s my first Ford and I totally love my Mach E GT. I hope they can improve the service one day. It‘s not a good experience when one feels the dealerships do not welcome or have the capacity to address their electrical cars.
Now, I wonder if any of you have similar issues when you brought in your Mach E? Hopefully this does not happen often.

Yeah, dealerships, cable service, phone service, auto insurance, etc. are all great, until you have an issue and have to deal with customer service, then you really get to see the pain.

I have owned 21 vehicles, of almost every make (except Lexus, BMW, and Cadillac) and I can say resoundingly the best dealership experience I have had was with KIA.

 

[Mark Hassa]

I don’t seem to get why so many of you have to leave your vehicles for 2-3 days. Are they that short of vehicle techs at dealers there? The WACM module (Wireless charge pad)is a 3-5 minute update. Ford allows for I think .3 hours to perform this task which is about 18min. This can be updated by anyone there that can use the FDRS program. They don’t need their dedicated EV technician or other excuses they like to give.

 

[Logal727]

I don’t seem to get why so many of you have to leave your vehicles for 2-3 days. Are they that short of vehicle techs at dealers there? The WACM module (Wireless charge pad)is a 3-5 minute update. Ford allows for I think .3 hours to perform this task which is about 18min. This can be updated by anyone there that can use the FDRS program. They don’t need their dedicated EV technician or other excuses they like to give.

Especially since OP showed them the TSB, it's just an unreasonable dealer.

 

[DevSecOps]

My 2022 Mach E GT promoted me to go in for the 10,000 miles service/inspection, so I tried to schedule an appointment. First I called the dealership where I bought it from. Since my phone wireless charging pad works intermittently, I thought to have it looked at and likely needs to have a firmware updated at the same visit. To my surprise after speaking with the service adviser, she suggested me to go to the dealer closer to where I live. And her reason was to update the firmware, i would have to leave the vehicle there for an unknown period of time. She said it would take a day ot two just to figure it out. So I called the Ford dealer closer to where I live and scheduled an appointment. When I arrived, I was told they can only do the 10,000 miles inspection. And if I want the firmware updated for the charging pad issue, I need to leave it there for a few days. And this is even after I showed him the Technical Service Bulletin 22-2141 pertaining to the intermittent charging pad issue. Since they do not offer free loaner and it’s Mother‘s Day weekend, I can only get the inspection done. I will have to leave the issue unaddressed. Moving from BMW and Mercedes dealerships to Ford‘s is a big difference. I can now see why Ford is in the process of addressing dealerships issues. It’s my first Ford and I totally love my Mach E GT. I hope they can improve the service one day. It‘s not a good experience when one feels the dealerships do not welcome or have the capacity to address their electrical cars.
Now, I wonder if any of you have similar issues when you brought in your Mach E? Hopefully this does not happen often.

Welcome to Ford dealership service -

That's it? Well consider yourself lucky!

 

[TheBraydenKyle]

This is my third Ford in a row but first EV. I have had similar issues with all the Fords I’ve had. Though, things weren’t any better with Fiat and VW when I had them.

 

[ShaggySS]

Sounds about right. My advice. Don't waste time on the charging pad. Its not worth leaving your car for a few days. If you are going out of town and can plan it that's great but the charging pad is so slow and heats up your phone. Just plug it in.

 

[Logal727]

Sounds about right. My advice. Don't waste time on the charging pad. Its not worth leaving your car for a few days. If you are going out of town and can plan it that's great but the charging pad is so slow and heats up your phone. Just plug it in.

Yep, definitely not worth leaving your car with a dealer so they can poke at it like monkeys.

 

[SigSauer]

10,000 mile checkup, one hour and no charge! Krieger Ford, Columbus Ohio.

 

[BMT1071]

I don’t seem to get why so many of you have to leave your vehicles for 2-3 days. Are they that short of vehicle techs at dealers there? The WACM module (Wireless charge pad)is a 3-5 minute update. Ford allows for I think .3 hours to perform this task which is about 18min. This can be updated by anyone there that can use the FDRS program. They don’t need their dedicated EV technician or other excuses they like to give.

While that update doesn't require an EV tech, it does require an A or B tech. Rotating tires and checking fluids can be done by a C tech.
That said, some dealers will find any excuse they can to avoid doing warranty work.

 

[JohnFoxeSheets]

Especially since OP showed them the TSB, it's just an unreasonable dealer.

Exactly the same thing happened to me (honestly I'm wondering if might have been the same dealership). I clearly listed the work my car needed including a TSB and CSP in addition to the 10K service and when I got there they said they could only do the 10K. I left and now I have an appointment at the different dealership for Tuesday.

 

[New2EV]

My 2022 Mach E GT promoted me to go in for the 10,000 miles service/inspection, so I tried to schedule an appointment. First I called the dealership where I bought it from. Since my phone wireless charging pad works intermittently, I thought to have it looked at and likely needs to have a firmware updated at the same visit. To my surprise after speaking with the service adviser, she suggested me to go to the dealer closer to where I live. And her reason was to update the firmware, i would have to leave the vehicle there for an unknown period of time. She said it would take a day ot two just to figure it out. So I called the Ford dealer closer to where I live and scheduled an appointment. When I arrived, I was told they can only do the 10,000 miles inspection. And if I want the firmware updated for the charging pad issue, I need to leave it there for a few days. And this is even after I showed him the Technical Service Bulletin 22-2141 pertaining to the intermittent charging pad issue. Since they do not offer free loaner and it’s Mother‘s Day weekend, I can only get the inspection done. I will have to leave the issue unaddressed. Moving from BMW and Mercedes dealerships to Ford‘s is a big difference. I can now see why Ford is in the process of addressing dealerships issues. It’s my first Ford and I totally love my Mach E GT. I hope they can improve the service one day. It‘s not a good experience when one feels the dealerships do not welcome or have the capacity to address their electrical cars.
Now, I wonder if any of you have similar issues when you brought in your Mach E? Hopefully this does not happen often.

Yep...Ford dealers suck. I had a similar experience with the wireless charging pad. Didn't work with my phone. I asked for it to be updated after verifying on this forum that the update was available for my VIN. Dealership told me the update was not applicable to my vehicle and the pad worked fine on their phone. I ended up purchasing the equipment needed to update the vehicle via FDRS myself and applying all outstanding updates. And guess what....the wireless pad now works. I figured buying the equipment was an investment in the future of this car for when I'm out of warranty. I updated my wife's explorer as well. I would rather work on the car myself than take it into a dealer because I almost never leave happy.......it shouldn't be that way.

 

[Mach1E]

My 2022 Mach E GT promoted me to go in for the 10,000 miles service/inspection, so I tried to schedule an appointment. First I called the dealership where I bought it from. Since my phone wireless charging pad works intermittently, I thought to have it looked at and likely needs to have a firmware updated at the same visit. To my surprise after speaking with the service adviser, she suggested me to go to the dealer closer to where I live. And her reason was to update the firmware, i would have to leave the vehicle there for an unknown period of time. She said it would take a day ot two just to figure it out. So I called the Ford dealer closer to where I live and scheduled an appointment. When I arrived, I was told they can only do the 10,000 miles inspection. And if I want the firmware updated for the charging pad issue, I need to leave it there for a few days. And this is even after I showed him the Technical Service Bulletin 22-2141 pertaining to the intermittent charging pad issue. Since they do not offer free loaner and it’s Mother‘s Day weekend, I can only get the inspection done. I will have to leave the issue unaddressed. Moving from BMW and Mercedes dealerships to Ford‘s is a big difference. I can now see why Ford is in the process of addressing dealerships issues. It’s my first Ford and I totally love my Mach E GT. I hope they can improve the service one day. It‘s not a good experience when one feels the dealerships do not welcome or have the capacity to address their electrical cars.
Now, I wonder if any of you have similar issues when you brought in your Mach E? Hopefully this does not happen often.

Honestly though, what did you expect?

You don’t get Ritz Carlton service at a Holiday Inn (nor do you pay for it).
Lincoln will pick my wife’s car up for service and give her a loaner.

Just one of the reasons her Aviator costs thousands more than the equivalent Explorer, despite being basically the same vehicle.

They were correct though, the module updates take several days. (They check for them, download them, install in car and test). They’ll usually check and do all available modules (which is a good thing). Now that you know this, schedule an appointment and plan ahead. You called the dealers wanting to get in right now and there was “no vacancy.”

 

[BalsaDust]

Maybe I'm one of the few lucky Ford owners that have never had a bad experience at the dealership.
My MME has only been back for a L/S rear window replacement that arrived scratched and I had the service department apply the 22s41 update for the HVBJB recall at the same time. i was told I would need to leave the car which for me is not an issue since I worked up the street. I was actualy called at lunch time to let me know it was ready for pickup.

Now this is the exact opposite of my experinece with BMW and Mercedes, both of those dealerships said service would be 2~3 days and they performed service that was not required and tried to charge me for it!

For me this just proves that not all dealerships are bad, some actually care about their customers, you just need to find the good ones.

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