Ford Motor Company Introduction ?

[Luffie]

Hi FMC,

A question from The Netherlands, why do you supply such a small blue charge cable with the car?
I hope I don't get any problems with itches on the frunk!

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[Marcel]

Hi FMC,

A question from The Netherlands, why do you supply such a small blue charge cable with the car?
I hope I don't get any problems with itches on the frunk!

Hmmm could go under the car..

 

[Luffie]

Hi again

Another question, the gate to enter the charging connection is quite wide.
I hope no big van will touch it passing by...we have narrow streets overhere

 

[machefan]

Hi again

Another question, the gate to enter the charging connection is quite wide.
I hope no big van will touch it passing by...we have narrow streets overhere

Personally I would park inwards so that the rear is further out in the street than the front. That charge door and port won't last long with that narrow of a pathway with passing cars.

Technically you could relocate the charge port to sit inside the frunk but then you would have to leave the frunk unlocked each time you charge.

 

[JoeDimwit]

Hi again

Another question, the gate to enter the charging connection is quite wide.
I hope no big van will touch it passing by...we have narrow streets overhere

I’m gonna go out on a limb and say that you’re going to have a small dent in that fender from the charge port door getting bumped into the fender. I’ve seen it on a couple vehicles here already.

 

[FCCinAZ]

As I was sitting in my candle lit house last night during a power outage, it was frustrating to think that I had a fully charged 99.8 kw battery that would have worked great as a backup energy source. Any plans to allow discharge into a circuit like the F-150 Lightening?

 

[Boomerdawg]

Hi Mustang Mach-E Owners & Enthusiasts!

Ford Motor Company here. We’re exhilarated to be a part of the MEF community. We will be proactively monitoring this forum and assisting you with your needs. Let us know how we can help! We are just one click away via private message. This thread was created solely to introduce ourselves, and we ask that you continue to post on threads specific to your interests.

We look forward to gathering your feedback as we continue to drive into the electric age.

The rush is real. The team is excited to hear from you….

- Ford Motor Company Social Media Team

That's great, now that we have our Mach E, can someone direct me to the forum for my F150 Lightning? ?

 

[Crilly]

A porsche has a charge port on both the left and right.

 

[theo1000]

As I was sitting in my candle lit house last night during a power outage, it was frustrating to think that I had a fully charged 99.8 kw battery that would have worked great as a backup energy source. Any plans to allow discharge into a circuit like the F-150 Lightening?

I beleive you can already pull 2Kw of the 12v inverter. With an external inverter. That's good enough for a fan and couple of lights maybe small fridge for several days. It's one more step but not too complicated.

 

[Mirak]

Update: I received a call today, about 48 hours after I was told I would be receiving a response from the “Customer Experience Specialist on the escalated SUV support team.”

He had a copy of my issue list, asked how things were going with my dealership, and I again explained that these are almost all - aside from the screen buzz - software issues and the dealership is waiting for a response from Ford. I repeated my frustration that Ford has thus far failed to even acknowledge that the issues exist, let alone furnish a fix. I explained that I am willing to be patient but I sure would appreciate an acknowledgment that Ford is working on solutions to these specific issues - especially after the recent screen buzz SSM where Ford just tells us to eff off.

He said he would be forwarding these issues to the software team and would get me a response in a few days. So PROGRESS - maybe. It’s all going to depend upon what kind of response I get. Again, I’m not necessarily expecting a fix next week - just a specific acknowledgment that Ford is working these specific issues.

We then turned to the screen buzz issue. I politely but sternly explained that I am NOT happy with the SSM. This is not a $15,000 Ford Focus. I paid 60 Gs for this car and the driver screen should not buzz like a cheap TV. It is NOT acceptable for Ford to just say this is a “normal operating characteristic.” He again said he would forward my complaint and get me a response.

So now we will see. It all comes down to the next response.

It’s been about two weeks since my last update. I have nothing more to report. The same CSR has called me back twice during that time to basically just tell me he’s still waiting for a response.

 

[trutolife27]

 

[KYMACH-E]

Hi Mustang Mach-E Owners & Enthusiasts!

Ford Motor Company here. We’re exhilarated to be a part of the MEF community. We will be proactively monitoring this forum and assisting you with your needs. Let us know how we can help! We are just one click away via private message. This thread was created solely to introduce ourselves, and we ask that you continue to post on threads specific to your interests.

We look forward to gathering your feedback as we continue to drive into the electric age.

The rush is real. The team is excited to hear from you….

- Ford Motor Company Social Media Team

Hello Mr. Ford,
My only questions is why am I seeing identical configurations being built for customers who placed their order months after mine? I understand I didn’t place my order as early as others but I would be more infuriated if I was them.

 

[machefan]

Hello Mr. Ford,
My only questions is why am I seeing identical configurations being built for customers who placed their order months after mine? I understand I didn’t place my order as early as others but I would be more infuriated if I was them.

I doubt Ford Customer service will reply with a meaning answer on this, I suggest sending them a direct message and see where it goes. Chances are it's region driven and follows a train loading schedule, there are many answers to this.

The good news is that they are still checking the forum.

 

[KYMACH-E]

I doubt Ford Customer service will reply with a meaning answer on this, I suggest sending them a direct message and see where it goes. Chances are it's region driven and follows a train loading schedule, there are many answers to this.

The good news is that they are still checking the forum.

Yeah I already talked to marketing and a few others. Just on the wait train, it must be meant to be. Good luck to everybody on the wait list. Just feeling a little envious. Lol

 

[Northofnine]

Hi All,
I decided to try a conversation with Ford and the Deep Sleep Issue my car is having.
I eventually received this...

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