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[65MustangBoy]

Sorry that you have had a bad experience, but that doesn't mean you are in the majority.

I love my car, I like my dealer, and I have not had any issues.

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[echeck]

I’ve purchased a ‘21 Select, and a ‘23 GT. Both from Koons Ford of Baltimore. I’ve even had some service done on the ‘23.

Ford and the dealership were both amazing.

Sucks to have a terrible experience, but it’s likely that there are way more positive experiences than not.

 

[claytionthecreation]

Sorry that you have had a bad experience, but that doesn't mean you are in the majority.

I love my car, I like my dealer, and I have not had any issues.

Thanks. Cool name by the way. Nice touch.
thought I covered the fact I know I’m not the majority. If I was the majority Ford wouldn’t be selling many MachE’s.

Now as complaining goes for this forum, I will claim credit for being a majority card carrying member…unfortunately.

If you are in Metro D then by all means who is this wonderful dealer? My issues don’t really involve the dealer, other than the delays, lack of loaners, this independent stuff I mentioned. Those aren’t all dealer issues.

Look I’ll post this one last time these are MAJOR dealers and not some small time dealer in Iron Mountain MI. The dealers I’m talking about are in the top 5 for the most Ford sales in the entire US. I believe that is some of the issue since they are just selling vehicles one after another and can deal with upset customers by ignoring them or other ways. Since no one ever says where they live or the size of the dealerships that are great, it’s hard to gauge

 

[claytionthecreation]

I’ve purchased a ‘21 Select, and a ‘23 GT. Both from Koons Ford of Baltimore. I’ve even had some service done on the ‘23.

Ford and the dealership were both amazing.

Sucks to have a terrible experience, but it’s likely that there are way more positive experiences than not.

Good to know. Baltimore is a little ways from Metro D but THANK YOU for actually giving some details. I’ve dealt with stats and totally understand there are more positive outcomes. However if you’ve been a customer for very long you would have seen how quality of Ford vehicles has changed. So has their metrics on what is a positive experience for customers and what is quality issues.

 

[AliRafiee]

It’s to you. I didn’t quote anyone.

Not a doctor. But I can spot anger issues easily.

 

[claytionthecreation]

Not a doctor. But I can spot anger issues easily.

Haha sure you can

 

[Space_Pony]

The only problem I had was they wouldn't change my oil.

 

[claytionthecreation]

The only problem I had was they wouldn't change my oil.

Good one. Did they find your blinker fluid? I’ve heard there is a TSB for that although I haven’t seen anyone complain on here yet.

 

[FrankieG889D]

Funny. Just got off the phone with them because my Lightning hasn’t been getting updates… about 4 behind.

Try this. Try that. If it doesn’t work in 7-14 days, call back.

The update is over the air.

I was now told:

1. Set Recurring Schedule
2. Don’t have it plugged in
3. Park Brake ON
4. Drive it more. LOL! More than the 7,000 miles I’ve put on in the last 3 months?…

The Ford Team, which is hilariously on these forums and only posts when something new, like BlueCruise 1.4 is coming out SOON. Ignores any actual complaint - and the fact that they straight up lied about it.

I’ve had my 22 Mach-E for 3 years, and my 23 Lightning for 2-3 months… they should be on the same update.

Something as simple as a competent update process would stop most complaints on here.

@FordMotorCompany
Do us all a favor and hand off your “technology” to a more competent team.

Here’s a free tip: make these updates downloadable to a USB drive, since over-the-air is a “Mission Impossib

Also, be ready for my daily vulgar voice feedback that I leave via the in-car button. I’m sure we’ll start hearing “mailbox full” very soon. Bet they would sure figure out how to get that update out ASAP.

 

[claytionthecreation]

Funny. Just got off the phone with them because my Lightning hasn’t been getting updates… about 4 behind.

Try this. Try that. If it doesn’t work in 7-14 days, call back.

The update is over the air.

I was now told:

1. Set Recurring Schedule
2. Don’t have it plugged in
3. Park Brake ON
4. Drive it more. LOL! More than the 7,000 miles I’ve put on in the last 3 months?…

The Ford Team, which is hilariously on these forums and only posts when something new, like BlueCruise 1.4 is coming out SOON. Ignores any actual complaint - and the fact that they straight up lied about it.

I’ve had my 22 Mach-E for 3 years, and my 23 Lightning for 2-3 months… they should be on the same update.

Something as simple as a competent update process would stop most complaints on here.

@FordMotorCompany
Do us all a favor and hand off your “technology” to a more competent team.

Here’s a free tip: make these updates downloadable to a USB drive, since over-the-air is a “Mission Impossib

Also, be ready for my daily vulgar voice feedback that I leave via the in-car button. I’m sure we’ll start hearing “mailbox full” very soon. Bet they would sure figure out how to get that update out ASAP.

“I’ve been waiting for a person like you”. Isn’t that a song lol.

You spelled out exactly what I’ve been dealing with here. My only difference is there are long delays to get into a dealer and then long delays to get an update for my BlueCruise TSB. It’s ridiculous. It all could be fixed for me by 1. Getting my OTA update done or 2 A full refund of the $2000 I paid for the BlueCruise subscription option or 3 Guaranteed rental car or loaner. Pretty simple.

Before all the internet helpers come out on this understand I’m not dealing with service people on this issue. I’m in contact with the dealership owner. He’s handling this issue for me and trying to find out the fix for this.


I have posted all this before but I thought since you talked about your issue I would add mine. Ive gone round and round with all sorts of people and departments at Ford. OTA Update people, Connectivity, regular Customer Support, EV CS, Marketing (that was a referral from a Social Media fool), multiple Social Media specialists, Jim Farley, Joe Biden, Joe Mamma, Angie Daddy…the list is too long to go on here.

Thank you for actually providing something of substance and not just bs hotheaded opinion and interjections. My first experience with forums (newsgroups too) was in the 90’s when I owned a Plymouth Laser Turbo. It was always less bitchin and more talking about mods, hacks, etc. Here it’s just a bunch of people complaining, myself included.

 

[phil]

Great and good for you guys. Where do you live so I can have that great experience? Did you have recalls repaired at these dealers? Have you had do deal with service or just the sales part. The purchase of my vehicles has always been fantastic.

Really? Purchasing was "fantastic"? Every single time I have bought a new car, the dealer tried to cheat me on something. I am convinced that cheating the customer is in the job description for dealer finance staff.

I've gotten good service, though, from my Ford dealer.

 

[claytionthecreation]

Really? Purchasing was "fantastic"? Every single time I have bought a new car, the dealer tried to cheat me on something. I am convinced that cheating the customer is in the job description for dealer finance staff.

I've gotten good service, though, from my Ford dealer.

Complete opposite for me. I always get a great deal at my dealer. Service is always an issue there. I mean I picked up my 23 GT for $46k out the door. Plus they paid off 3 months on my 22 Edge ST by buying it from me. They gave me a little bit of cash for the sale but not much. It was a lease but only had 8000 mile, fully loaded, and the dealer knew it would be a fast sale.

 

[RickMachE]

Since you live so close, why don't you get a job there, work your way into an influential position and then fix the culture of the giant corporation. It'd be great, since you "get it" and none of the upper mgmt does according to you.

It's clear you've never worked big corporate or tried to change the culture of an organization. That said, dreams are good to have. Enjoy.

 

[claytionthecreation]

Good one. Well deserved

 

[AliRafiee]

Haha sure you can

The ? emoji doesn’t work the same as the Facebook

emoji.

Stop being passive aggressive. It’s not good for your heart.

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