Ford Warranty Issues

[ChasingCoral]

Who are you to judge?

Et tu?

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[Shayne]

Et tu?

Great help real grasp of his problem and knowledge of EV's. Asset having you around. Do you have the job of scaring fords problems away now? Guess they need to do something when their engineering sucks.

Ford certainly does not run to help everyone with problems just the chosen few. It has always been a story of the haves and the have nots with this defective new tech. Is fake PR of Ford trying to take over this forum by bully members now.

$1900.00 for a defective wiring harness and wiring shorts in the HVB case. Et tu?

 

[Fivehole26]

It took me over a year researching and contemplating whether to go BEV or ICE. When I decided BEV i then researched and decided on Ford MME. Then to finally get it and tell everyone how great it was, then 8 weeks later it wont charge is frustrating. Then being basically brushed off by Ford is disappointing to say the least. The dealer has been great and is doing everything they can. If my part does not come in by the end of the month I will have to buy another car and sell the MME whenever it get fixed. It is already costing me $350 a week to rent a car

 

[Tampamike]

It took me over a year researching and contemplating whether to go BEV or ICE. When I decided BEV i then researched and decided on Ford MME. Then to finally get it and tell everyone how great it was, then 8 weeks later it wont charge is frustrating. Then being basically brushed off by Ford is disappointing to say the least. The dealer has been great and is doing everything they can. If my part does not come in by the end of the month I will have to buy another car and sell the MME whenever it get fixed. It is already costing me $350 a week to rent a car

I’ve had your experience as well, except that I did get a rental because it had to do with a recall that authorized it. I don’t have any good news from you other than a confirmation that parts availability is a major problem.

In my case, I had the car in for the HVBJB recall which had authorized a rental. For that, the dealer gave me one of their MME’s. When I picked up my car after the repair, I had “Stop Safely Now” on the way home from the dealer. The diagnosis was two damaged wiring harnesses as a result of the repair. It took about 6 weeks for the harnesses to be shipped to the dealer. They let me have the dealer MME for the entire time.

I contacted the Ford BEV team and opened a case in the beginning. For what it’s worth, it still took a long time. They said that they put an expedite or something to that effect on the parts order. They kept in contact with me weekly. My take is that Ford isn’t stocking tons of repair parts. It seemed that they just order them as needed from the suppliers, at least for what I needed. What surprised me is that the BEV rep could see in her system if the required part was being shipped out from the supplier but not where it was going.

Sorry about that not getting a rental. It seems as though Ford’s policy is only to give a rental for recalls that authorize it. Run of the mill warranty repairs don’t get one. Hope they get the part soon.

 

[ChasingCoral]

Great help real grasp of his problem and knowledge of EV's. Asset having you around. Do you have the job of scaring fords problems away now? Guess they need to do something when their engineering sucks.

It helps to become part of the community. Folks who start their relationship with the community by griping and claiming the worst customer servicing they’ve ever seen make it clear they are hear to take, not give. At least say hi first.

 

[Shayne]

It helps to become part of the community. Folks who start their relationship with the community by griping and claiming the worst customer servicing they’ve ever seen make it clear they are hear to take, not give. At least say hi first.

He is not claiming the worse costumer service he is complaining about the same thing me and many others do and it is not the dealers. When our HVJB's failed in February 2021 and our 12V battery was being killed how long did it take ford to replace the HVJB? 14 months here. 6 to 7 months of that was waiting for another A revision HVJB that was also defective and failed. A month before they issued another revision and knew want they were sending was defective. How long did it take for them to replace yours?

 

[ChasingCoral]

How long did it take for them to replace yours?

About a week. I’m traveling right now so I done have easy access to the exact records.

 

[Shayne]

About a week. I’m traveling right now so I done have easy access to the exact records.

The haves and the haves nots dude. Please do not be so hard on others. Best to slam the car than someone's character on this forum.

When was the first time you buy a pricey new vehicle and it is in the shop 15 times before 20,000 miles. I understand I am not the lemon just particular how my machines work. Not stranding me 200 miles away is good. Brought a 12V trickle that trip because it did it before and made it back. Was sent on my trip with the software fix, then 1 new 12V and then the HVJB finally @ 14 months, then once again. Throw in some door faults, bad installs and bam!

I believe Ford can get a lot better with parts and fixing what they built.

 

[Kamuelaflyer]

I believe Ford can get a lot better with parts and fixing what they built

1. You’re preaching to the choir. The op didn’t ask a question, just complained on their first post. Information had to be drug out of them.

2. I don’t know what the laws are in Canada, but in all 50 states, Guam, and Puerto Rico Ford can’t do better by law when it comes to sales and service. They also are extremely restricted by law in what they can do about errant dealers.

 

[Jimrpa]

I used this forum to research and learn before I purchased a vehicle. I very rarely post on message boards. Usually just lurk.
The way I was treated today by Ford was unacceptable. How would you like to be told that the parts are backordered with no delivery dates. Then when I ask what my options are they tell me there are no other options other than just wait. What kind of answer is that? I very rarely even get upset and I am perplexed why Ford thinks this is acceptable.

I understand and sympathize with your frustration. If you’ve had a chance to research the forum, you’ll see that many of us have run into that at one point or another. That said, a total inability to charge the vehicle 3 weeks after getting it, is unacceptable. I’d have a long conversation with the dealer you purchased it from.

 

[Shayne]

1. You’re preaching to the choir. The op didn’t ask a question, just complained on their first post. Information had to be drug out of them.

2. I don’t know what the laws are in Canada, but in all 50 states, Guam, and Puerto Rico Ford can’t do better by law when it comes to sales and service. They also are extremely restricted by law in what they can do about errant dealers.

Ever hear the saying if you can not say something nice about someone.

One gets their car fixed in a week another waits 14 months. I think that is totally relevant to the OP and their complaining about slow parts since some wait half a year for them. Not sure the legality of some getting parts and some not. Them not being able to do better is just ridiculous.

Starting to see the morals, ethics and the laws that are followed in the states. Ford may get the fall out from Tesla for a bit but loyalty may be a problem in the long run for them.

 

[Kamuelaflyer]

months. I think that is totally relevant to the OP and their complaining about slow parts since some wait half a year for them. Not sure the legality of some getting parts and some not. Them not being able to do better is just ridiculous.

Once again you miss the point. The op only told us what the issue was after having it drug out of them after multiple requests. They were interested in complaining and nothing more. That’s fine if that’s what they wanted to do, but let’s not pretend it was anything other than a rant.

As for parts, you don’t know what the real Issue was do you? You’re presuming. Given your previous experiences with warranty work it’s understandable that you feel that way. I also have a bias due my .2 year long battle with the dealer here over recall work, but I put the blame directly where it lies — with the dealership. Ford can’t wave a magic wand and fix its dealerships or the system. The dealership lobby is one of the strongest in the USA. The laws are anti consumer and anti manufacturer. Until that changes nothing else will change.

 

[Fivehole26]

You guys are correct and I did want to rant because I have never been treated so poorly by a company in my life. So forgive me if I was upset. I do not like having a vehicle under warranty and zero answers on parts being available for the repair. In the meantime I have to rent a vehicle at my expense. That is not acceptable in my opinion. That is how you lose customers. After 6 weeks Ford is making available 10 harnesses for the entire country. I may or may not get one. No one knows, not the dealership or Ford BEV rep. This is not a exotic part. I am just disappointed in the level of customer service. Maybe this is normal and I am off base, who knows?
I am hoping I get a part by the end of the month and I get to drive the vehicle I purchased. If not I don't know what I will do. I cant keep spending $1400 a month for a rental.

For the people that reached out and tried to help, Thank you.

 

[Jimrpa]

You guys are correct and I did want to rant because I have never been treated so poorly by a company in my life. So forgive me if I was upset. I do not like having a vehicle under warranty and zero answers on parts being available for the repair. In the meantime I have to rent a vehicle at my expense. That is not acceptable in my opinion. That is how you lose customers. After 6 weeks Ford is making available 10 harnesses for the entire country. I may or may not get one. No one knows, not the dealership or Ford BEV rep. This is not a exotic part. I am just disappointed in the level of customer service. Maybe this is normal and I am off base, who knows?
I am hoping I get a part by the end of the month and I get to drive the vehicle I purchased. If not I don't know what I will do. I cant keep spending $1400 a month for a rental.

For the people that reached out and tried to help, Thank you.

First, I do sympathize with your frustration. I’ve been guilty of “whine first” MANY times.
Second, I’m glad you’re getting some traction on a resolution. Unfortunately, your issue is way outside my wheelhouse, and all I can share is my experience in similar situations, and some moral support.
Third, $1,400 / month for a rental seems a bit excessive. Usually, dealers will have arrangements with outfits like enterprise for longer term rates. You also might want to check and see if your employer has a discount arrangement with one or more of the major rental companies (Hertz, Avis (“Praise Avis” ?), National, etc), and whether you might be able to save a bit that way?

 

[Shayne]

Once again you miss the point. The op only told us what the issue was after having it drug out of them after multiple requests. They were interested in complaining and nothing more. That’s fine if that’s what they wanted to do, but let’s not pretend it was anything other than a rant.

As for parts, you don’t know what the real Issue was do you? You’re presuming. Given your previous experiences with warranty work it’s understandable that you feel that way. I also have a bias due my .2 year long battle with the dealer here over recall work, but I put the blame directly where it lies — with the dealership. Ford can’t wave a magic wand and fix its dealerships or the system. The dealership lobby is one of the strongest in the USA. The laws are anti consumer and anti manufacturer. Until that changes nothing else will change.

I have a new to me 2023 GTPE that stopped charging 3 weeks after I bought it now they don't have any idea when they can get the parts. The Ford 800 number woman said to just wait and get updated by the end of the month. I have never seen worse customer service in my life.

My problem and his does not lie with dealers but you appear to have a different problem.

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