thecodingart

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Would be nice to have more info on home screen, like the Ford Status Widget that I love (Play store for Android). Think there is an iOS version as well.

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I'll emphasize that using 3rd party tools like this is prone to an instant account lock when caught...
 

thecodingart

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I was able to get the location by selecting "location", but that action is not consistent as it only works after waiting an unknown time. It seems to need more work.
Selecting location is displaying information the app already has, it's not actually "refreshing" data if that's what you're thinking. It will always be the last information sent from the vehicle at that point in time.

I do know there's a weird bug where the map isn't properly zoomed in on the vehicle (you have to tap the button on the right side for the vehicle) periodically.
 

SoriceConsulting

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thecodingart

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It's Android. I sent a mail to the address mentioned in the play store but got an answer informing that this mail is not monitored. Where can I report the issue?
All iOS applications have a "App Support" button that will lead you to a help website. There should be a few options there.
 

Steve-in-MD

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I had the same problem and had to clear the cache and force stop. That fixed it.
Thanks much. That did it. I just went to "apps" on my phone, hit force stop, re-select and it came up with appropriate display data including SOC, etc
THANKS AGAIN!
 

thecodingart

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I wonder whether this is a European issue.
I am in Germany, just installed 5.0.0 on iOS, and see the same as you: the old design. ;-)

Oh, yeah.. that might be a thing. If you guys are using the 5.x update and not in the US, there are some legal things and features (think GDPR consent) that might be there holding up the immediate release for these regions. Mostly regulatory + lawful things.

You'll likely get it in an upcoming wave with some finalized updates for those regulations/laws.
 

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Selecting location is displaying information the app already has, it's not actually "refreshing" data if that's what you're thinking. It will always be the last information sent from the vehicle at that point in time.

I do know there's a weird bug where the map isn't properly zoomed in on the vehicle (you have to tap the button on the right side for the vehicle) periodically.
I noticed that the map doesn't consistently appear when selecting location and public charging. It could be something to do with the google maps interaction. The map will appear maybe one or two times out of ten.
 

thecodingart

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I noticed that the map doesn't consistently appear when selecting location and public charging. It could be something to do with the google maps interaction. The map will appear maybe one or two times out of ten.
That sounds like a potential bug. I would report it to Ford and walk them through the steps, OS version, etc.
 

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AliRafiee

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After reading a few more reactions to this, I guess it has to be plugged in in order to see that start button?
Yes. The car has to be plugged in. When I got the updated app, my car was already at the target charge level. I pressed start and it said charging to 100. I don’t know if that button is there when you first start charging. Which I hope is there. I wouldn’t want to wait until it reaches 90 before I have to tell it to go 100.
I guess I can just set the charge level to 100 temporarily. But that could be a pain in the ass too.
 

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Yes. The car has to be plugged in. When I got the updated app, my car was already at the target charge level. I pressed start and it said charging to 100. I don’t know if that button is there when you first start charging. Which I hope is there. I wouldn’t want to wait until it reaches 90 before I have to tell it to go 100.
I guess I can just set the charge level to 100 temporarily. But that could be a pain in the ass too.
Did you see that screenshot that I put on there when I tried to add another charge time or location and there’s no location select won’t even accept one. You already have time in the letters or the words home for instance?
 

SpeedRacer72

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The mobile application itself doesn't actually control if the vehicle is charging or if it's not. This status may have been a bug in the older application tbh. It "could" be a bug in the new app reporting the correct state, but I doubt that. Those states are entirely driven by the vehicle itself though. If the app shows the correct state or not ĀÆ\_(惄)_/ĀÆ . There was a lot of time put into showing a more reliable representation of these things in the 5.0 app is what I can say.
OK, thanks.
Understood about the app not controlling, wasn't sure if there was an update to the car last night in conjunction with the FP update that toggled any settings.
i.e. there was a car software update a while back that erased my door passcode and my start without a key password and toggled a bunch of other settings.

It definitely was not reporting incorrect state, because I looked at the app for the charger and it had not delivered any power during that hour period

Hopefully it was a 1-time glitch
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