FordPass not working ?!!

[DYohn]

where do i do this? how do i do this? please help. thanks!

See page 63 of owner's manual to reset PaaK in the car. From FordPass, you just delete them from the Vehicle screen.

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[jericho]

See page 63 of owner's manual to reset PaaK in the car. From FordPass, you just delete them from the Vehicle screen.

ok, thanks, the instructions sound like a general reset, i'll try it.. pasting the link to the manual and the instructions here for others to reference.

Mach-E manual

Resetting Phone as a Key
If the Phone as a Key belongs to your account, you can delete it from your phone. If not, reset Phone as a Key using the following steps:
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Reset All.
6. Confirm you would like to continue with erasing all Phone as a Key, Backup Start Passcodes. 7. Press Continue.
8. Confirm you are aware you are de-authorizing all authorized users and FordPass Connect settings.
9. Press Continue.

 

[DYohn]

ok, thanks, the instructions sound like a general reset, i'll try it.. pasting the link to the manual and the instructions here for others to reference.

Mach-E manual

Resetting Phone as a Key
If the Phone as a Key belongs to your account, you can delete it from your phone. If not, reset Phone as a Key using the following steps:
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Reset All.
6. Confirm you would like to continue with erasing all Phone as a Key, Backup Start Passcodes. 7. Press Continue.
8. Confirm you are aware you are de-authorizing all authorized users and FordPass Connect settings.
9. Press Continue.

Well be sure you do NOT "Master Reset," only reset the phone as a key settings. You will see once you get into the menu.

 

[AFVolt]

Same here, the last couple days 3.28 crashes while loading on IOS. It was working when I first got 3.28. I already had the 1.60 Ford Power Up update.
I still get the FP notification that my charge is complete though.
I’ve been hesitant of deleting and reinstalling the App due to it messing up PAAK. I might try it this weekend though.

 

[jericho]

Same here, the last couple days 3.28 crashes while loading on IOS. It was working when I first got 3.28. I already had the 1.60 Ford Power Up update.
I still get the FP notification that my charge is complete though.
I’ve been hesitant of deleting and reinstalling the App due to it messing up PAAK. I might try it this weekend though.

just did the reset of the PAAK and set it up again in the reinstalled app - everything appears to be fine now. hope it goes well for you too!

 

[Kabish]

Yup I just got the Fordpass update a few days ago. I had checked it when people were saying they were upgrading, but it was not showing for me. Every time I launched it, it sat on the Ford logo and would not go any further. I had to uninstall, reinstall and setup my PAAK and it worked again.

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