Ford's customer service revolving door.

[Eugene]

The circular world of Ford customer care...
Hoop #1. getting directed to the right department can be a challenge, but as you will see it won't matter.
Hoop #2. Explaining to a "Customer Care Specialist" that you went to the dealership and they inform you that the problem with the vehicle is either a bug or design flaw only Ford can fix.
Hoop #3. The "Customer Care Specialist" informs me that she assign a case # and will set up an appointment with the dealership service dept. in order to address the problem I am experiencing.
Hoop #4. I take the car in and the dealership tech reiterates "it is either a bug or design flaw only Ford can fix."
Hoop #5. I try to contact my "Customer Care Specialist" to inform her that the tech confirmed the problem with the car was Ford's responsibility. But instead I find out that my case had been closed, and that I need to start a new case.
Hoop #1, #2, #3. I start a new case and the new "Customer Care Specialist" informs me they will set up an appointment with the dealership service dept. in order to address the problem I am experiencing.

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[RickMachE]

Maybe @Ford Motor Company can stop the circle?

 

[AKgrampy]

There are many knowledgeable persons on this forum. Maybe share your issue and they can point you in the right direction. Or perhaps it is a known issue with no solution at this time.

 

[Murse-In-Airy]

And the FordBot on this forum is simply an alternate path for Hoop #3.

 

[Eugene]

There are many knowledgeable persons on this forum. Maybe share your issue and they can point you in the right direction. Or perhaps it is a known issue with no solution at this time.

Yup, been there done that... it is the motion sensor issue, I found a workaround with taping over the sensors. But that doesn't excuse Ford for giving their customers the runaround. It would of been more courteous to at least lie and say "yes sir we are aware of this problem and are working on a solution". Getting blown off doesn't sit well when I have to use duct tape on one of their 70k products I just bought.

 

[AKgrampy]

Yup, been there done that... it is the motion sensor issue, I found a workaround with taping over the sensors. But that doesn't excuse Ford for giving their customers the runaround. It would of been more courteous to at least lie and say "yes sir we are aware of this problem and are working on a solution". Getting blown off doesn't sit well when I have to use duct tape on one of their 70k products I just bought.

There is an on-line get together later this month. Perhaps you could submit that particular question. I had the same issue just the other day. I did not even lock my car and the alarm went off. I do not have it set for walk away lock either but there is something that causes the car to eventually lock but I have not taken the time to investigate it. I am not sure if there is even a way to address a programming issue like this. The dealer can do nothing because nothing is broke. It will take a software change and I have no idea how you make suggestions in that regard. Thanks for sharing and this summer I am sure I will feel the pain as I will have my grandkids full time and they prefer to stay in the car while I run into the store for a quick purchase.

 

[Eugene]

There is an on-line get together later this month. Perhaps you could submit that particular question. I had the same issue just the other day. I did not even lock my car and the alarm went off. I do not have it set for walk away lock either but there is something that causes the car to eventually lock but I have not taken the time to investigate it. I am not sure if there is even a way to address a programming issue like this. The dealer can do nothing because nothing is broke. It will take a software change and I have no idea how you make suggestions in that regard. Thanks for sharing and this summer I am sure I will feel the pain as I will have my grandkids full time and they prefer to stay in the car while I run into the store for a quick purchase.

Ghost in the machine, yesterday my Android Auto wouldn't connect. I would get a message to enable "Wireless App Projection". So I go into settings, connectivity, wireless app projection and toggle it to on and it doesn't light up or connect. I tried restarting the car and phone, and it still didn't work. So I walk away from the vehicle far enough so my phone disconnects. When I returned Android auto connected. There always seems to be a problem when using the phone as a key. Sometimes with walk away lock and walk up unlock it has a mind of it's own. The key fob works every time.

 

[AKgrampy]

Ghost in the machine, yesterday my Android Auto wouldn't connect. I would get a message to enable "Wireless App Projection". So I go into settings, connectivity, wireless app projection and toggle it to on and it doesn't light up or connect. I tried restarting the car and phone, and it still didn't work. So I walk away from the vehicle far enough so my phone disconnects. When I returned Android auto connected. There always seems to be a problem when using the phone as a key. Sometimes with walk away lock and walk up unlock it has a mind of it's own. The key fob works every time.

I am not even messing with PAAK! Fobs are fine with me.

 

[Eugene]

I am not even messing with PAAK! Fobs are fine with me.

Yup, the fob works every time, with PAAK I always need to watch for the mirrors to fold in for confirmation it locked.

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