Eugene
Well-Known Member
- First Name
- Eugene
- Joined
- Mar 9, 2022
- Threads
- 6
- Messages
- 126
- Reaction score
- 70
- Location
- 48130
- Vehicles
- Mach E GTPE
- Thread starter
- #1
The circular world of Ford customer care...
Hoop #1. getting directed to the right department can be a challenge, but as you will see it won't matter.
Hoop #2. Explaining to a "Customer Care Specialist" that you went to the dealership and they inform you that the problem with the vehicle is either a bug or design flaw only Ford can fix.
Hoop #3. The "Customer Care Specialist" informs me that she assign a case # and will set up an appointment with the dealership service dept. in order to address the problem I am experiencing.
Hoop #4. I take the car in and the dealership tech reiterates "it is either a bug or design flaw only Ford can fix."
Hoop #5. I try to contact my "Customer Care Specialist" to inform her that the tech confirmed the problem with the car was Ford's responsibility. But instead I find out that my case had been closed, and that I need to start a new case.
Hoop #1, #2, #3. I start a new case and the new "Customer Care Specialist" informs me they will set up an appointment with the dealership service dept. in order to address the problem I am experiencing.
Hoop #1. getting directed to the right department can be a challenge, but as you will see it won't matter.
Hoop #2. Explaining to a "Customer Care Specialist" that you went to the dealership and they inform you that the problem with the vehicle is either a bug or design flaw only Ford can fix.
Hoop #3. The "Customer Care Specialist" informs me that she assign a case # and will set up an appointment with the dealership service dept. in order to address the problem I am experiencing.
Hoop #4. I take the car in and the dealership tech reiterates "it is either a bug or design flaw only Ford can fix."
Hoop #5. I try to contact my "Customer Care Specialist" to inform her that the tech confirmed the problem with the car was Ford's responsibility. But instead I find out that my case had been closed, and that I need to start a new case.
Hoop #1, #2, #3. I start a new case and the new "Customer Care Specialist" informs me they will set up an appointment with the dealership service dept. in order to address the problem I am experiencing.
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