HVJB Inspection/Diagnois?

[Mach-Lee]

I’d ask for it back in the meantime.

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[RickMachE]

Not exactly. AWD models with the SR battery are NOT covered by the recall. But RWD models with the ER battery ARE covered by the recall. It's the battery size that matters, not the number of motors.

 

[TD1273]

I called my local Ford dealer today to schedule service to replace the HVJB and they said their EV tech will first need to inspect it and diagnose whether a replacement is needed. Does this sound right? I'm not a car guy, but that seems odd to me. I thought the point of the recall was to replace the HVJB before it fails. Will the tech be able to look at it and predict (accurately) whether it will fail or not?

Should I contact a different dealer?

I was told same thing it’s not that their not going to replace it but they haven’t the replacement parts at this time so the recall is on replacement if broken only until second quarter of the year then they should be able to replace it they said

 

[sid234]

Removed?

I meant marked as complete but it sounds like the new recall should impact my SR car. I was confused by the Ford Roadside assistance saying there was a recall that the dealer should see

 

[volarium]

They likely don't have the parts.

You called it. Showed up, dropped the car off, they told me it would take at least half a day to complete the recall service, all seemed well. A couple hours later I get the text that (surprise!) they need to order the parts which will take about a week and they will call me back in. What a waste of time.

 

[HuntingPudel]

I just don’t understand how dealer service departments don’t know that a hardware recall requires that parts be ordered prior to the customer’s appointment. They are just wasting their own time by insisting that a customer come in for an “inspection” in order for them to realize that they need to follow the language in the recall that says that a part must be replaced. Simply bad customer service. ?‍?

 

[JonLAWeiss]

I got the same story from South Bay Ford in the Los Angeles area. It is contrary to the letter I got saying my specific car with my specific VIN needs a new HVJB when the part is available. In other words, no inspection needed - my car needs the part to be safe.

Santa Monica Ford didn't say anything about an inspection, but said the parts were at least a month away and that they'd call me. Sure doesn't comport with the letter saying, in red caps, Important Safety Recall.

 

[Xweb]

I called my local Ford dealer today to schedule service to replace the HVJB and they said their EV tech will first need to inspect it and diagnose whether a replacement is needed. Does this sound right? I'm not a car guy, but that seems odd to me. I thought the point of the recall was to replace the HVJB before it fails. Will the tech be able to look at it and predict (accurately) whether it will fail or not?

Should I contact a different dealer?

Same happened to me. I had to bring in the car on 12/28 just to tell me the parts are on backorder. I am still waiting since 12/29/23...

 

[Jwolf91]

Sorry for a basic question, but what model years are covered by this recall? All?

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