HVJB Inspection/Diagnois?

[crusader10]

I called my local Ford dealer today to schedule service to replace the HVJB and they said their EV tech will first need to inspect it and diagnose whether a replacement is needed. Does this sound right? I'm not a car guy, but that seems odd to me. I thought the point of the recall was to replace the HVJB before it fails. Will the tech be able to look at it and predict (accurately) whether it will fail or not?

Should I contact a different dealer?

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[kennethjk]

They are absolutely wrong.

I e mailed my rep , they checked my VIN, saw that there was a recall. they ordered the part and when it came in they told me to bring my car in the next day and 24 hours later it was ready for me to pick up

in addition I got a loaner, Ford authorizes a loaner or paid 2 days for a Ford rental

edit: I know a number of dealers are saying to bring it in first but it’s really absurd to have to bring it in first.

 

[volarium]

I called dealer today, they looked up my vin, saw the recall, scheduled an appointment for the next day to do the replacement - 5-6 hours same day. Crossing my fingers.

 

[sid234]

My HVBJB failed today but my car (2021) had no open recalls for it on the VIN, I am pretty sure it was never replaced before. I wonder if it was removed from my car after one those software update fixes.

 

[RickMachE]

I called dealer today, they looked up my vin, saw the recall, scheduled an appointment for the next day to do the replacement - 5-6 hours same day. Crossing my fingers.

They likely don't have the parts.

 

[RickMachE]

My HVBJB failed today but my car (2021) had no open recalls for it on the VIN, I am pretty sure it was never replaced before. I wonder if it was removed from my car after one those software update fixes.

Removed?

 

[kennethjk]

Removed?

I think he meant the software was somehow removed during an update.

Probably didn’t happen but lets face it, stranger things have happened during Fords updates.

 

[AKgrampy]

My HVBJB failed today but my car (2021) had no open recalls for it on the VIN, I am pretty sure it was never replaced before. I wonder if it was removed from my car after one those software update fixes.

You most likely should not have an open recall. The first recall was a software update which you most likely received. The second, taking place now, did not include SR models.

 

[Tampamike]

They are absolutely wrong.

I e mailed my rep , they checked my VIN, saw that there was a recall. they ordered the part and when it came in they told me to bring my car in the next day and 24 hours later it was ready for me to pick up

in addition I got a loaner, Ford authorizes a loaner or paid 2 days for a Ford rental

edit: I know a number of dealers are saying to bring it in first but it’s really absurd to have to bring it in first.

Stop rubbing it in!?

 

[nhdave]

The recall covers AWD and GT models. I don't believe it can even be inspected. The tech at my dealer said Ford discovered the reason for the failures was that they were manufactured in a high humidity environment allowing moisture in causing corrosion inside the sealed unit. Can say for sure if it's true but it makes sense.

 

[Larry Paul]

I called my local Ford dealer today to schedule service to replace the HVJB and they said their EV tech will first need to inspect it and diagnose whether a replacement is needed. Does this sound right? I'm not a car guy, but that seems odd to me. I thought the point of the recall was to replace the HVJB before it fails. Will the tech be able to look at it and predict (accurately) whether it will fail or not?

Should I contact a different dealer?

I was told the same BS line of they need to "inspect it first".

I jumped on a text thread with Ford- and attached it below. If you don't want to read it all:

Whomever told you (and I) this line is wrong.


Here is my text thread with Ford:

- - - Start - - -

Larry Paul:

I setup an appointment at my dealership. They said that they must inspect the HVBJB and then decide if they need to replace it. My understanding is on my car-it is a known recall and they are required to replace the HVBJB as it is a recall, not something for the dealership to evaluate.



Please advise.



Ford Text Chat:

Thanks for messaging Ford.

Sending your message to our electric vehicle experts who will respond Mon-Fri 10am to 8pm EST.

You are correct. For Recall 23S56 - High Voltage Battery Junction Box (HVBJB) Replacement and Powertrain Control Module (PCM), Battery Energy Control Module (BECM), and Secondary On-Board Diagnostic Control Module C (SOBDMC) Software Update, Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge (parts and labor).



Larry Paul:

Thank you for confirming.



Ford Text Chat:

You're welcome. There is a similar Customer Satisfaction Program out there which can be resolved with a software update if the vehicle has not already experienced symptoms so maybe the dealer is thinking it is that one but you are correct, this one is hardware related.



Larry Paul:

I had that software patch applied I think around 1 year ago. I now have to convince the dealership that it is a hardware replacement. Is this something that Ford can do?



Ford Text Chat:

I can reach out the dealer. It is also possible when they said they needed to see the vehicle first, that is simply to confirm you are affected by the recall. Once they confirm this, they will perform the service. I will call now and see what I can find out.



Larry Paul:

I think that the dealership may listen to corporate more than a customer-and they should also know this for other customers.

Thank you. Pedro is my service tech, but the appointment was setup by a different person on the team. She said that was what she was told after I was put on hold for 5 mins



Ford Text Chat:

I can reach out to them as well but overall, the same rules will apply to any dealership. If it is scheduled for this recall, the parts will be replaced. If someone is stating otherwise, they are misinformed.



Larry Paul:

Are parts generally available- I am giving them a week to do the repair.



Ford Text Chat:

That is not something I would be able to answer. I can ask the dealer when I call.

According to the recall itself, the time needed for this repair is one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the vehicle’s coolant to cool prior to performing this repair.



Larry Paul:

Understood- as long as they have the parts- it should be possible

The issue is if they wait to inspect it before they order parts- it could be a while



Ford Text Chat:

Correct and again, I think whoever said that it needs inspected first is misinformed. Once the technicians see it is there for that recall, the parts will be replaced.

I am on hold with service now awaiting an answer.



Larry Paul:

Thank you. Hopefully they have the parts in-stock

If they do...than we should be good



Ford Text Chat:

I did confirm with service the parts WILL be replaced. The person I spoke with was unable to reach their advisor to find out if the parts are already in stock but I provided her your contact information to relay to her service advisor and she said they would reach out to you to confirm. Did you have any other questions today?



Larry Paul:

Thank you. I really appreciate the support! That was all

- - - End of text chat - - -

The sad thing is I brought it in...When I dropped off the car, the tech said (possibly paraphrased: "we don't have the parts. There are about 10 people on the wait list before you. We can do the other service work, but you will need to come back when we have the parts."

So the good news - they will replace the HVBJB without needing an "inspection" but they don't have the parts in stock.

 

[RickMachE]

The HVBJB can't be ordered without a VIN to my understanding, and it's taking around 5 days. Mine is scheduled for next week, and I plan to confirm parts are in before dropping it off.

 

[kennethjk]

I was told the same BS line of they need to "inspect it first".

I jumped on a text thread with Ford- and attached it below. If you don't want to read it all:

Whomever told you (and I) this line is wrong.


Here is my text thread with Ford:

- - - Start - - -

Larry Paul:

I setup an appointment at my dealership. They said that they must inspect the HVBJB and then decide if they need to replace it. My understanding is on my car-it is a known recall and they are required to replace the HVBJB as it is a recall, not something for the dealership to evaluate.



Please advise.



Ford Text Chat:

Thanks for messaging Ford.

Sending your message to our electric vehicle experts who will respond Mon-Fri 10am to 8pm EST.

You are correct. For Recall 23S56 - High Voltage Battery Junction Box (HVBJB) Replacement and Powertrain Control Module (PCM), Battery Energy Control Module (BECM), and Secondary On-Board Diagnostic Control Module C (SOBDMC) Software Update, Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge (parts and labor).



Larry Paul:

Thank you for confirming.



Ford Text Chat:

You're welcome. There is a similar Customer Satisfaction Program out there which can be resolved with a software update if the vehicle has not already experienced symptoms so maybe the dealer is thinking it is that one but you are correct, this one is hardware related.



Larry Paul:

I had that software patch applied I think around 1 year ago. I now have to convince the dealership that it is a hardware replacement. Is this something that Ford can do?



Ford Text Chat:

I can reach out the dealer. It is also possible when they said they needed to see the vehicle first, that is simply to confirm you are affected by the recall. Once they confirm this, they will perform the service. I will call now and see what I can find out.



Larry Paul:

I think that the dealership may listen to corporate more than a customer-and they should also know this for other customers.

Thank you. Pedro is my service tech, but the appointment was setup by a different person on the team. She said that was what she was told after I was put on hold for 5 mins



Ford Text Chat:

I can reach out to them as well but overall, the same rules will apply to any dealership. If it is scheduled for this recall, the parts will be replaced. If someone is stating otherwise, they are misinformed.



Larry Paul:

Are parts generally available- I am giving them a week to do the repair.



Ford Text Chat:

That is not something I would be able to answer. I can ask the dealer when I call.

According to the recall itself, the time needed for this repair is one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the vehicle’s coolant to cool prior to performing this repair.



Larry Paul:

Understood- as long as they have the parts- it should be possible

The issue is if they wait to inspect it before they order parts- it could be a while



Ford Text Chat:

Correct and again, I think whoever said that it needs inspected first is misinformed. Once the technicians see it is there for that recall, the parts will be replaced.

I am on hold with service now awaiting an answer.



Larry Paul:

Thank you. Hopefully they have the parts in-stock

If they do...than we should be good



Ford Text Chat:

I did confirm with service the parts WILL be replaced. The person I spoke with was unable to reach their advisor to find out if the parts are already in stock but I provided her your contact information to relay to her service advisor and she said they would reach out to you to confirm. Did you have any other questions today?



Larry Paul:

Thank you. I really appreciate the support! That was all

- - - End of text chat - - -

The sad thing is I brought it in...When I dropped off the car, the tech said (possibly paraphrased: "we don't have the parts. There are about 10 people on the wait list before you. We can do the other service work, but you will need to come back when we have the parts."

So the good news - they will replace the HVBJB without needing an "inspection" but they don't have the parts in stock.

Yes parts have to be ordered and takes a few days. They were back ordered a few weeks ago until early February but my dealer got 2 in last week.

dealer is supposed to order 5 days before service date.

 

[Larry Paul]

Yes parts have to be ordered and takes a few days. They were back ordered a few weeks ago until early February but my dealer got 2 in last week.

dealer is supposed to order 5 days before service date.

I had an appointment a week before...and they knew they did not have parts when I setup the appointment-but told me they had to inspect it first.

When I arrived the service tech knew there were no parts with 10 people before me.

 

[generaltso]

The recall covers AWD and GT models.

Not exactly. AWD models with the SR battery are NOT covered by the recall. But RWD models with the ER battery ARE covered by the recall. It's the battery size that matters, not the number of motors.

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