Matrix headlight issue - help please.

[SuperJon]

We own a '21 plate Mach E AWD Ext Range(UK RHD) - the driver side matrix headlight has failed it's MOT for, frankly, being all over the place - full beam is far too low, dipped beam too high. It's been to Ford for diagnostics and, frankly, they are clueless and were unable to locate the fault(there's no error codes or anything helpful like that) and said they could repair it on a 'trial and error basis' meaning they would replace the light(£2k) and then if that didn't work replace other parts connected to the lighting system so could be a very expensive repair. I know the lights consist of a number of parts and I wondered - before splashing out on a new matrix light for a start - has anyone had a similar experience or any knowledge about the matrix lights before I plunge into the unknown? The passenger side light is perfect so I don't think it's anything to do with the level sensor for example(unless anyone knows different).

Any help is incredibly appreciated and welcome.

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[Teslaeata]

Trial & error? At your expense? I should cocoa!

Noooooooo, they’re supposed to be the experts and should be able to diagnose the issue and fix it.

I can diagnose by parts substitution

Where are you? Can’t you get to Perrys Mansfield? Or some other good garage ought to be able to assist.

Good luck.

 

[higgidy]

Try a different dealership. I have owned quite a few fords and find that the answer you get varies wildly based on what dealership you go to. The key is to find one that knows their stuff and stick with them. I have one close to my house who always find a way not to fix things under warranty and never truly fixes the issues. Then I have one further away that is much better with warranty work and always diagnoses and fixes issues without issue (a much bigger dealership which handles much more volume). I hope you are able to find a dealership that gives you a better answer than this for your problem.

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