They are doing the blue cruise update and said they could not get it to download into my car. They tried it every day, said they escalated it with Ford, and finally got it to take today. I have other issues that they were looking into, nothing serious just software bugs. Maybe their internet is really slow or something. I'm just lucky I have extra vehicles.2 or 3 hours is a long time for service. 2 or 3 (or 4) days is ridiculous! What does a 20K service consist of / cost?