Missing Automatic Update Toggle in Mustang Mach-E GT

[rugedraw]

You need to understand that your 30GB Vodafone plan is NOT the same as communications to Ford OTA servers.

You have 3 different comm systems:

1. Cellular data plan (optional) monthly for mobile hotspot for use with YouTube app, device connections, etc. Has nothing to do with Ford's OTA updates.
EX:Vodafone, Orange, GSM, 4G, 5G, LTE, etc...

2. WiFi (standard) that communicates between vehicle and available WiFi.
EX: 802.11n, ac, g, 2.4Ghz, 5Ghz, WiFi 5, 6 or 7......

3. Cellular OTA direct to Ford servers / data feedback (standard, secured modem) that is used for OTA updates and data feedback to Ford.
EX: AT&T cellular direct to Ford.

The modem in his car is talking to the cloud just fine. I'm able to pull all connected data and his Fordpass app works. Still working with him behind the scenes to figure out why auto-updates is grayed out.

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[Sergyus]

Problem Solved! Huge Thanks to @rugedraw!

I’m thrilled to share that my Mustang Mach-E GT issue has been successfully resolved with the incredible help of rugedraw!
Thanks to his guidance, I was able to update the car, and now the ON/OFF toggle for automatic updates has appeared. The process went smoothly, and I couldn’t be happier with the result!

I want to extend a huge thank you to everyone for their advice and support, and a special shoutout to rugedraw for his patience and expertise. I couldn’t have done it without him!

Now I’m excited to explore my Mustang Mach-E GT even more in depth!

 

[DK_Min]

Hi!

I picked up a brand new 2022 GTPE this week that was on the dealer lot for a year. I asked them to run all updates first but I don’t think they understood so I am on an older version and have the same screen as Sergyus above.

I’m in Canada and bought from a Canadian dealer this week. Let me know how you were able to get some updates going. Thanks!

 

[DK_Min]

No Automatic Updates toggle ?

 

[DK_Min]

How long should it take to get updates?

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