My Mach-E delivery indefinitely delayed due to shipping issues with the shipper

[Kamuelaflyer]

Think out of the box,

Obligatory cat meme. We can end this thread now.

Sponsored

 

[Deleted member 9345]

@phg1122 I've said this in other posts of this nature: Unfortunately Ford (the company, individuals I have dealt with are all fine people) has zero incentive to actually help you. The car has been built and transportation ordered, so those costs are sunk. They have no incentive to change anything, as that would incur more cost than the status quo.

The "worst case" scenario for them is you cancel your order, except that EVs are such hot commodities right now that their dealers would actually make more profit taking your cancelled price protected order and marking it up to what the local market will bear. So, no down side for them.

Complaining about it on this forum though cathartic will not drive change, as most of the people here are either Mach-E owners, those that have already ordered, or those already predisposed to order Mach-Es. If you look at the FMC social team's post history here they are either glad-handing positive posts, or asking for VIN and dealer info for issues. As someone who had the latter, all they did was send an email on my behalf to my dealer, which I had already done the day before. This is not a knock against the members of the team, just acknowledging they just have very little real span of control over these kind of issues.

If you want change, call Ford out on more mainstream social media and tag Jim Farley, Mike Lavine, and any auto industry press/influencers/bloggers you can think of. Maybe if they take enough public face shots, they will actually address the problem.

The fact the Lucheria and KC are black holes where orders go to die is not OK, but until Ford is put in the hot seat they wont change anything. /Rant over.

 

[Hduff]

Here is a listing of email and telephone numbers for Ford Motor. I would start with customer service. I just saw a posting of a car built the week of 9/26 delivered to someone in Detroit today. You shouldn't be waiting for your car since July.
Ford

Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.

1 American Road
Dearborn, MI 48126
https://www.ford.com/

​

Phone Contacts

Customer Service: (800) 392-3673

Roadside service for Ford or Mercury: (800) 241-3673

Ford and Mercury United States

1-800-392-3673

1-800-232-5952 (TDD for the Hearing Impaired)

Ford and Mercury Canada

1-800-565-3673

Lincoln United States

1-800-521-4140

1-800-232-5952 (TDD for the Hearing Impaired)

Lincoln Canada

1-800-387-9333

​

Email Contacts

Contact us form

​

Social Media Contacts

Facebook
Twitter

Ford has an active social-media team.

​

Executive Contacts

Primary Contact
Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Secondary Contact
Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

 

[Bronzewing]

For those that think Ford has no incentive to deliver those cars from a logistics lots to their intended customers is not seeing the whole picture. Ford has millions in inventory that they cannot claim revenue on for Q4 unless they deliver those vehicles. Most people that have worked in Finance or Operations at a manufacturing company can tell you that this is a huge problem for Ford. If some seats over at Ford are not getting really hot with these delays, they are ignoring some major issues and incompetently run.

I have been waiting, mostly patiently, for my 9/14 build : 2/22 order to deliver. As a customer, I am frustrated. As a Ford shareholder, I am more than frustrated.

Anyway, hope all of us waiting for our deliveries get a nice holiday present in the form of an electric pony.

 

[mpeterson]

Might be damaged. Here's my timeline:

Sep 9, 2002 - Built
Sep 23, 2022 - Ramp 6R, Richards-gebaur, MO
Oct 12, 2022 - Kansas City Asy, MO - Convoy # 1362708181 (Jack Cooper Transport)
Oct 20, 2002 - Dealer told me it was damaged

The dealer claims they have no more info. Ford chat said it was Category F and that the dealer had more info (mine didn't). Other users have gotten damage reports with pictures. But it's hard getting any info from anyone in Ford.

Ford chat should be able to tell you if it's damaged (might take a couple attempts, some chat is more knowledgeable than others). And if it's in Kansas City Asy, then prepare for the worst as I think that's where they fix vehicles damaged up to that point.

 

[BKR]

I've been in the same situation for the last few months, right down to the build week. Here's my timeline, with the only update being that the car apparently reached Richmond, CA last week. It's been sitting at the rail yard about 30 miles from the dealership for about a week now.
I think it's ridiculous that cars built later than "mine" have been delivered to customers in my area already. The only reason I can think of is the rear axle half-shaft recall: somehow, it's taking Ford a lot longer to fix this situation and they're not being transparent.

 

[jeffvick2005]

@phg1122 I've said this in other posts of this nature: Unfortunately Ford (the company, individuals I have dealt with are all fine people) has zero incentive to actually help you. The car has been built and transportation ordered, so those costs are sunk. They have no incentive to change anything, as that would incur more cost than the status quo.

The "worst case" scenario for them is you cancel your order, except that EVs are such hot commodities right now that their dealers would actually make more profit taking your cancelled price protected order and marking it up to what the local market will bear. So, no down side for them.

Complaining about it on this forum though cathartic will not drive change, as most of the people here are either Mach-E owners, those that have already ordered, or those already predisposed to order Mach-Es. If you look at the FMC social team's post history here they are either glad-handing positive posts, or asking for VIN and dealer info for issues. As someone who had the latter, all they did was send an email on my behalf to my dealer, which I had already done the day before. This is not a knock against the members of the team, just acknowledging they just have very little real span of control over these kind of issues.

If you want change, call Ford out on more mainstream social media and tag Jim Farley, Mike Lavine, and any auto industry press/influencers/bloggers you can think of. Maybe if they take enough public face shots, they will actually address the problem.

The fact the Lucheria and KC are black holes where orders go to die is not OK, but until Ford is put in the hot seat they wont change anything. /Rant over.

You would think Ford would be more motivated...they don't record revenue $$$ until the unit is sold! It does no good sitting at a ramp.

 

[Deleted member 14221]

@phg1122 I've said this in other posts of this nature: Unfortunately Ford (the company, individuals I have dealt with are all fine people) has zero incentive to actually help you. The car has been built and transportation ordered, so those costs are sunk. They have no incentive to change anything, as that would incur more cost than the status quo.

The "worst case" scenario for them is you cancel your order, except that EVs are such hot commodities right now that their dealers would actually make more profit taking your cancelled price protected order and marking it up to what the local market will bear. So, no down side for them.

Complaining about it on this forum though cathartic will not drive change, as most of the people here are either Mach-E owners, those that have already ordered, or those already predisposed to order Mach-Es. If you look at the FMC social team's post history here they are either glad-handing positive posts, or asking for VIN and dealer info for issues. As someone who had the latter, all they did was send an email on my behalf to my dealer, which I had already done the day before. This is not a knock against the members of the team, just acknowledging they just have very little real span of control over these kind of issues.

If you want change, call Ford out on more mainstream social media and tag Jim Farley, Mike Lavine, and any auto industry press/influencers/bloggers you can think of. Maybe if they take enough public face shots, they will actually address the problem.

The fact the Lucheria and KC are black holes where orders go to die is not OK, but until Ford is put in the hot seat they wont change anything. /Rant over.

Best rant I've ever read. A++ on every level.

 

[Bigfeets]

For those that think Ford has no incentive to deliver those cars from a logistics lots to their intended customers is not seeing the whole picture. Ford has millions in inventory that they cannot claim revenue on for Q4 unless they deliver those vehicles. Most people that have worked in Finance or Operations at a manufacturing company can tell you that this is a huge problem for Ford. If some seats over at Ford are not getting really hot with these delays, they are ignoring some major issues and incompetently run.

I have been waiting, mostly patiently, for my 9/14 build : 2/22 order to deliver. As a customer, I am frustrated. As a Ford shareholder, I am more than frustrated.

Anyway, hope all of us waiting for our deliveries get a nice holiday present in the form of an electric pony.

I was mostly patient the first 8-9 months, too. As I pass eleven months with yet another unexplained extension of the delivery ETA, One year of waiting will give me lots of bad feelings about FoMoCo and "my" dealer. My "crime" was to order a premium AWD ER red MME from California.
https://www.macheforum.com/site/threads/9-12-22-build-week-chat.20634/post-543351

 

[Bigfeets]

You would think Ford would be more motivated...they don't record revenue $$$ until the unit is sold! It does no good sitting at a ramp.

Right on. Since my MME order has apparently been sitting in "open air" storage for 42 days, so far, and counting, I'm wondering what warranty repairs and dealer delays I face when the MME finally arrives. Ford's tracing and communication is horrible. The new VIN View offered some hope until my previously unresponsive dealer failed to respond.

 

[scoopman]

I haven’t seen this covered elsewhere on this forum so I figured I would post about our Mach-E order and its delivery problems. We ordered in December 2021, car was built 7/25/22, shipped immediately from Mexico to KC and arrived at KC in early August. Then it has sat there ever since at ramp 6R. We contacted ford chat weekly since late August when our estimated delivery window changed from September to late October; each time we contact them they tell us it is coming next week. After missing their deadlines and pushing Ford, we were told that delivery is indefinitely delayed due to shipping issues with the shipper. We asked both our dealer and Ford if a different shipper can be used and got a canned response of ‘that’s a good question’ but no action on their part. We are located in Pittsburgh, PA. Has anyone else on this forum had a similar problem where Ford claims the shipper is delayed indefinitely? How is Ford going to produce 3 times as many EVs in 2 years if they can’t deliver the ones they are making now? Any work arounds? Is there someone else at Ford we should contact? Thanks.

Have you sat at your dealer and had them print and hand you a vehicle visibility report?

Your car had to have been damaged -- something happened to it and someone is lying. Sit there and make them go on their computer and show you what they see, and make them explain how they are investigating whether the car has been damaged.

 

[Logal727]

You're not being realistic. If there is not enough staff/resources to complete transportation where are these resources coming from for your imaginary process?

You expect Ford to set up a remote sales office with facilities to charge and prep cars to fix a problem no one at Ford cares about. LMAO

I see someone doesn’t think outside the box

 

[mjs020294]

I see someone doesn’t think outside the box

Or maybe someone actually has the ability to think.

 

[Deleted member 9345]

I was mostly patient the first 8-9 months, too. As I pass eleven months with yet another unexplained extension of the delivery ETA, One year of waiting will give me lots of bad feelings about FoMoCo and "my" dealer. My "crime" was to order a premium AWD ER red MME from California.
https://www.macheforum.com/site/threads/9-12-22-build-week-chat.20634/post-543351

Bigfeets. Dang man, I hoped you of all people would have gotten yours by now with how much you have been helping out others on this forum. Sorry dude.

 

[Deleted member 9345]

You would think Ford would be more motivated...they don't record revenue $$$ until the unit is sold! It does no good sitting at a ramp.

Judging by most of the industries I have seen, this might become a problem... in 2023 when they aren't able to report the revenue, if they can't pull some clever accounting tricks to hide the issue (they likely can) and if MME throughput is statistically significant enough to make the shareholders balk (its probably not).

Also remember that car companies used to carry a massive overhead of vehicles sitting on lots. They and their shareholders are conditioned to... lets call it deferred revenue.

BL: Everything I have seen from Ford has shown a lack of urgency mixed with awful customer service. I would cost them almost nothing to say to people in this situation: "Look, our shipping partner dropped the ball and over promised what they could throughput. We are actively working to get you your MME as fast as possible. You are X out of XXXX folks in this situation and we can't really predict how they are going to be able to shake loose more car carriers, so we ask for your patience and will give you a year (instead of a month) of free in-car streaming when you take delivery."

Address the issue, appologie for your culpability in it (they really should have seen this coming), offer easy to write-off recompense. Basic customer service 101. Henry Ford would have lost his stack at the combination of incompetent flow planning and bumbling PR.

Sponsored