Need to pay for updates

[Snakebitten]

Thank you I’ll have a look into that thread! The FDRS programming and hardware is so expensive and tbh, a bit daunting from the procedure I read on here.
Do I risk bricking my car or let the dealership rake me over the coals.

I know how your first read of a thread like the infamous FDRS threads across multiple forums might feeeeel, but I assure you that it's actually very rare for an owner with a Mongoose/FDRS kit to "brick" anything. And even if they did, I don't know if I have ever read a single instance where the solution was to take it to a dealership.

Or put another way, it's way harder to brick a car using FDRS than you might think. At least for more than just a few minutes. FDRS is actually how you FIX bricked modules.

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[Sikkun]

I know how your first read of a thread like the infamous FDRS threads across multiple forums might feeeeel, but I assure you that it's actually very rare for an owner with a Mongoose/FDRS kit to "brick" anything. And even if they did, I don't know if I have ever read a single instance where the solution was to take it to a dealership.

Or put another way, it's way harder to brick a car using FDRS than you might think. At least for more than just a few minutes. FDRS is actually how you FIX bricked modules.

Ironically have heard more of OTA updates requiring a trip to the dealership.

 

[Snakebitten]

Ironically have heard more of OTA updates requiring a trip to the dealership.

Exactly!

Self-FDRS is literally both an alternative TO OTA latency, as well as a first-aid kit FOR OTA mishaps.

 

[rugedraw]

Exactly!

Self-FDRS is literally both an alternative TO OTA latency, as well as a first-aid kit FOR OTA mishaps.

OPUS needs to pay us a commission on all these Mongooses we sell for them. ?

 

[woody0486]

@Frogkrazy I had this same issue on my 2021. The Front Collision camera was faulting. Apparently the module stops responding, and a firmware update can fix the issue. The issue for me was fixed with the update and its hasn't faulted since.

Having said that, I was out of warranty also, but i DID have the extended service warranty through Ford. I had to pay the deductible for the repair which was $100, which to be honest I felt like i shouldn't have to pay even that, but that's another point.

They only need one module updated. The TSB 23-2040 was the one referenced on my repair bill. It should take < 1 hour of the update, not 20 hours. If you are requiring 20-hours of "labour" than, that is a lie...

I have heard that there now exists a single button flashing tool that is capable of applying ALL software in one step. It takes a couple hours for the process to complete, but NOT 20 hours, and it no longer needs a technician to be on standby to apply the updates 1 by 1. So realistically you shouldn't be charged more than an hour or two labour.

 

[HuntingPudel]

The Sync4 Software update tool is very misleading. And connecting to Wi-Fi doesn't qualify or disqualify whether your car is eligible to receive an update.
In fact, just because there are multiple updates available for your VIN, it doesn't mean using Sync4 to "check for updates" is a valid method for determining if there are updates available.
FDRS is the best method to determine if there are updates that your VIN is eligible for.
PTS is a close second, as a method to check.

There is a thread for having your VIN checked for updates available. And it's almost assured that there are many for your VIN. But pressing "check for updates" does almost nothing to retrieve any of them. It's so misleading.

https://www.macheforum.com/site/thr...up-info-for-others.10230/page-716#post-868689

Correct. The “Check for Updates” routine only checks to see if there are any OTA updates actively queued for your VIN. It will not find any updates that have been missed that are not currently queued or any that have not been queued yet. OTA releases and queueing are on different schedules than what is in FDRS. ??

 

[Kamuelaflyer]

My 2021 MachE has error message collision not available and front camera fault. I took to dealer and was told I need 20 hours of updates that I cannot do myself OTA @199. an hour. I have never been contacted or knew about these updates. All my updates have been completed fine OTA Has anyone else had this happen?

What was the last OTA update your car actually received?

2021 OTA updates have been on hold since late May or early June. There’s an extremely high degree of probability that your car does not need 20 hours of updates to resolve the front camera fault. That smacks of a dealer lining their pockets with your money. Find someone else to do the TSB or work.

 

[ChasingCoral]

So you’re saying my 2022 Mach E GT with only the 3.5.3 version is going to cost me to get it updated? I just got this a couple weeks ago and have noticed it’s not up to date at all. And it won’t allow me to update on wifi

You cannot command the car to update. I encourage you to read the sticky threads at the top of the OTA forum to understand how the updates work and how to set up your car to get them:
https://www.macheforum.com/site/for...mware-paak-driving-aids-bluetooth-cameras.11/

 

[Mach1E]

Just like with Tesla, I think that whoever works on my MACH E use be trained and certified by Ford to work on my vehicle.

If a non-certified person would work on my vehicle, it might void my after market warranty or it might void the warranty on any parts that ford installed like the brake booster they just installed.

My comments were for people outside of warranty.

But yes, you’d want a certified tech working on our cars either way. Just wasn’t sure if they exist outside of the dealerships.

 

[Fixbear]

. Relatively few Mach-E's are off warranty at this point and the OTA process is obviously a recent development. IMHO,

20,000 is not a relatively small number. And OTA's have been around since release. Yes we had problems getting them till they reprogrammed the communication module in spring of 21, But it's just how slow Ford is at software. They know when the car has a problem, but are not proactive at sending out OTA's due to previous conflicts.

 

[Scarpia]

20,000 is not a relatively small number. And OTA's have been around since release. Yes we had problems getting them till they reprogrammed the communication module in spring of 21, But it's just how slow Ford is at software. They know when the car has a problem, but are not proactive at sending out OTA's due to previous conflicts.

20,000 most certainly can be a relatively small number, depending, of course, on what it is relative to.

A quick search found that cumulative US Mach-E sales so far are over 134,000, so 20,000 is less than 15%. I stand by my opinion that 15% in this scenario is a "relatively small number".

But I think you've missed the point of the thread, which is not about OTA's in general and how there have been problems - that has been beaten to death many times over.

It's about whether we should have to pay for them once the car is out of warranty. The point of my post was that it is a fairly new phenomenon and Ford's stance and policies are likely still being developed.

 

[Fixbear]

20,000 most certainly can be a relatively small number, depending, of course, on what it is relative to.

A quick search found that cumulative US Mach-E sales so far are over 134,000, so 20,000 is less than 15%. I stand by my opinion that 15% in this scenario is a "relatively small number".

But I think you've missed the point of the thread, which is not about OTA's in general and how there have been problems - that has been beaten to death many times over.

It's about whether we should have to pay for them once the car is out of warranty. The point of my post was that it is a fairly new phenomenon and Ford's stance and policies are likely still being developed.

I agree with that. My warranty ran out in April. Ford sold 27,000 2021's. And other than demo cars, they all were sold upon delivery. It was very hard to find one that someone backed out of the order. And they were charging at some dealers 15,000 over MSRP. But I don't regret buying it. My Job 1 was built first week of October 2020. Many up's and downs, mostly due to dealer service departments lack of knowledge, manpower, and experience. They also have a hard time changing over to EV's. The Tech's have to be a higher level to pass the Ford school than previous mechanics. So they will also cost a lot more to keep. I worked at 5 dealers before going to a fleet job. Talking to my dealer, he was complaining about the high cost to send a tech to Ford and that they had a 70% failure rate. So they still may not have a certified tech after all the expense. It takes time for it to all play out.

 

[MikeGB]

I had my 21 in the shop for an extended time, (I'll start a new thread on that tomorrow). They loaned me a new 24 for 6 weeks. Really liked some of the cruise and blue cruise updates. Asked the dealership if they could install those updates in my 21. Their reply was they tried to find a hardware reason to do the update (then Ford would pay for it) but they couldn't, so no update on the cruise for me. The car was still under warranty at the time. I still have almost 3 months before blue cruise expires. The dealership did multiple updates related the the problem I was having, they said some of the updates are too big to do OTA. Ford has a long way to go for customer satisfaction on the OTA updates.

 

[Aulander]

I asked a couple of dealers to install the updates in my 21 MME including the most recent APIM but, even if I said I would pay for that, they refused to do the job as they apply only updates related to issues or recalls or CSP and do not take responsibility for unnecessary updates. Recently they installed only the 24B60 CSP updates. Here Ford advices that to the dealers.

 

[Vice]

My 2021 MachE has error message collision not available and front camera fault. I took to dealer and was told I need 20 hours of updates that I cannot do myself OTA @199. an hour. I have never been contacted or knew about these updates. All my updates have been completed fine OTA Has anyone else had this happen?

Hi, here in Denmark we get updates for free at the dealership if they aren't OTA but if it comes OTA, but I want it on forehand, we have to pay for it.
Fx. I have just been to the dealership and gotten the new break update for free.

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