New customer satisfaction program: 22B10 - second key fob

[Jeffvisor]

I was denied today for this. My build date is June 10th. They told me "You missed it by three days"

same here mine is around the same date I received 1 FOB and was denied this as well. Ugh!

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[Gimme_my_MME]

same here mine is around the same date I received 1 FOB and was denied this as well. Ugh!

You were denied it today?

 

[Jeffvisor]

Tried to get the service advisor at the dealership to do this, and they said they couldn't find it when pulling up my VIN. I gave them the CSP # and they were able to pull it out but asked me to call Ford to add it to my VIN. Has anyone done this before? What's the best number to call?

I called customer service they said they can't add my car to a CSP. Mine is a June build and I received 1 FOB but mine VIN# is not covered either. The cars built in June seems to have fallen through the cracks. I hope @Ford fixes it.

 

[macchiaz-o]

same here mine is around the same date I received 1 FOB and was denied this as well. Ugh!

I called customer service they said they can't add my car to a CSP. Mine is a June build and I received 1 FOB but mine VIN# is not covered either. The cars built in June seems to have fallen through the cracks. I hope @Ford fixes it.

Ford fixed this... If you dropped off the vehicle after 10/17, your service advisor/technician should be seeing the updated notice.

https://www.macheforum.com/site/threads/22b10-has-been-updated.22668/

 

[HDer]

The notice has been updated. The place where vehicle recalls are listed has not been for my VIN, so service advisor didn't know what to do.

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