No position update, no connection via app... Update (or not)

[DavidCBel]

Hi All,

A few months ago I wrote that I suddenly had problems with my brand new car's connection (no data visible on the Ford App, no location possible, no more GPS in the car but only a question mark, etc....)
The dealer tried to find what went wrong. It appeared here in Belgium as "Telematic module". I suppose it's the Gateway module...

Main problem: this item is in back order since... November 25.

Today I'm using Android app to navigate, but let's face it, it's not the goal, and I couldn't even try the Blue Cruise or a long trip with the built-in GPS and software.

I tried everything, by unplegging the fuses, the battery... Nothing worked.

Is it normal that such an important item as the gateway module is in back order for months, now????
We're in 2026, the Ford Mach E is not a recent car, Ford should have a stock of these, or am I wrong?
My car is brand new from September 2025, AWD premium.
Ford Belgium doesn't give a ..... to my 4 emails.
Honestly, I don't know what to do.

Can someone help? @Ford Motor Company


Thanks!
David

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[EDM]

Hi All,

A few months ago I wrote that I suddenly had problems with my brand new car's connection (no data visible on the Ford App, no location possible, no more GPS in the car but only a question mark, etc....)
The dealer tried to find what went wrong. It appeared here in Belgium as "Telematic module". I suppose it's the Gateway module...

Main problem: this item is in back order since... November 25.

Today I'm using Android app to navigate, but let's face it, it's not the goal, and I couldn't even try the Blue Cruise or a long trip with the built-in GPS and software.

I tried everything, by unplegging the fuses, the battery... Nothing worked.

Is it normal that such an important item as the gateway module is in back order for months, now????
We're in 2026, the Ford Mach E is not a recent car, Ford should have a stock of these, or am I wrong?
My car is brand new from September 2025, AWD premium.
Ford Belgium doesn't give a ..... to my 4 emails.
Honestly, I don't know what to do.

Can someone help? @Ford Motor Company


Thanks!
David

Had the same issue. Dealer reprogramed the communication module it fixed the problem

 

[HuntingPudel]

I can’t comment on the problem you are having, but Ford actually has separate gateway (GWM) and telematics (TCU) modules in the car. Has the dealer tried to reset and reprogram the TCU as @EDM suggests?

 

[atllauren]

I'm having the same problem (this thread) and believe it is the TCU module as well. Not able to get a local dealership to look at it yet, so I don't know how long it would take to get a part if needed but hopefully not as long as you have been waiting.

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