No updates on 2021 Mach E Orders @Ford

[Rfehl62]

Priority does not mean exclusivity. The allocation method, as known to us, has been explained.

Correct, it is not states but markets. Certain regions just carry more weight than others because of their volume of orders for the certain vehicle. This does cut both ways though. A dealership that has a higher priority for Mach-Es will have a much lower priority when it comes to Super Dutys.

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[rohankumar]

Correct, it is not states but markets. Certain regions just carry more weight than others because of their volume of orders for the certain vehicle. This does cut both ways though. A dealership that has a higher priority for Mach-Es will have a much lower priority when it comes to Super Dutys.

I think some of the people (@Kamuelaflyer @RickMachE @Rfehl62 ) that are in the know about the better served markets would do well to open up a thread regarding this. I don't mind picking up another dealer even 100-200 miles outside of my radius if it helps get me my car several months quicker than others. We don't visit our dealers outside of putting down the deposit and then picking up the car basically.

 

[Rfehl62]

I think some of the people (@Kamuelaflyer @RickMachE @Rfehl62 ) that are in the know about the better served markets would do well to open up a thread regarding this. I don't mind picking up another dealer even 100-200 miles outside of my radius if it helps get me my car several months quicker than others. We don't visit our dealers outside of putting down the deposit and then picking up the car basically.

All you need to do is go to Auto Trader and filter for Mach-Es. Order with the dealership that has the most. I recommend setting the distance to "any".

 

[lonndog]

Glad the allocation method, as known to us, has been explained.

For those of you who might be somewhat deficient in your allocations explanations bucket (as I was...maybe still am, there may be more explanations out there), this might help (link to the thread below). Note the cut'n'paste messed up the bullets formatting. ?‍

Order Types​

• Stock - Blue Window Sticker
  • Retail - Sold, assigned customer name, price protection, Green Window Sticker
  • Fleet

Priority Codes​

• Range 1 to 99
  • Dealer sets 10 to 99. 99 will not get scheduled, dealer use as a placeholder
  • Ford Regions/Divisions Prioritize below 10

Allocation​

• Based on dealer sales (More you sell the fewer you have on lot, the more they get)
  • There are provisions for smaller dealers when activated

Commodities (parts on hand) Wednesdays​

• supply issues
  • short term shortages
  • material HOLDs
  • supply vs demand on parts

Scheduling (able to build) Thursday's night​

• based on Commodities and Allocation
  • Dealers with allocation - list is generated in random order via computer
  • selection is done via rounds through list - round 1 takes 1st order from each dealer with allocation, then round 2, etc.
  • if allocation but no commodities, dealer order is skipped
• Scheduling Status
  • Matl HOLD - something missing, can't schedule
    • unschd/clean - No Schedule, waiting on allocation or commodities
    • submitted (VIN)
    • scheduled (Build Date / VIN)
    • locked in (No Changes)
    • bucked (on the manufacturing floor)
    • produced (Built)
    • release from plant (Inspection, Available to ship)
    • arrived at ramp

​

Original Article from another forum:​

The Ford ordering process explained from start to finish | Ford Focus RS Forum​

​

@RickMachE in that thread added this:

The allocation apparently also takes into account states that have adopted goals for zero-emission vehicle (ZEV) deployment. https://www.ucsusa.org/resources/what-zev​

​

California, Colorado, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, and Vermont​

​

They get priority, because the automaker gets ZEV credits for selling there.​

​

I'm still in California, so whoop! However, it "...ain't doing me no good, I wish it could..." (quoting Brian Wilson's "I Just Wasn't Made For These Times").

 

[AdamGilles12]

I ordered mine on 4/28/21. The build date was moved several times to Dec 6. Got the car on Jan 12, 2022. On the Ford website, it still says it is in production. Also when I scan the QR code by the VIN it says it is 2022....weird

 

[kennethjk]

I ordered mine on 4/28/21. The build date was moved several times to Dec 6. Got the car on Jan 12, 2022. On the Ford website, it still says it is in production. Also when I scan the QR code by the VIN it says it is 2022....weird

happy for you but thoroughly depressed that you get you car and others are waiting in Ford hell or vacuum of no communication.

can’t depend on any information Ford gives is the only consistency I see.

 

[dkd6214]

For those who contacted @Ford Motor Company and got referred to the NVST with a case number, what are your next steps for following up (assuming that the NVST is unlikely to do so on its own).

 

[Sam2084]

As I have stated before on this forum as an individual that's worked in manufacturing and operations all his life I am very well aware of how production scheduling works. However the glaring flaw in your logic is that Ford continues to build and place microchips in cars that are being assembled well after our production date. These chips are not produced next door at a mom and pop shop, they have well defined production and batch schedules. Ford needs to commit to general date when this backlog of 2021 cars will be getting their chips retrofitted. Our cars just sit off to the site awaiting chips. Also this is not a dealership issue . This is about Ford taking its customers for granted.

Also explain to me how you get bumped to a 2022 model with a May order date while many other with orders well after yours are still stuck with a 2021 model.

If they know of the issues they also need to have a solution in mind. Just stating the obvious isn't a fix, they need to acknowledge what's happening and be transparent with their communications.

If you work in manufacturing, surely you can understand that the 1st priority is to keep the production line running. Shutting down a production line to do rework will result in less cars produced and less profit and will likely delay more cars making more customers upset.

They will finish the cars when they know they will have enough inventory to keep the line running and do that work.

As far as some people getting 21’s vs 22’s and build dates or not, it comes down to region, dealer allocation, dealer priority, and potentially random selection. 3 months ago people were asking for 21’s asap now people are talking about ditching them for ‘22s. There was always going to be someone who gets the last ‘21 and someone who gets the first ‘22. Unfortunately you are on the unlucky side of the line, but at least you are getting a car, some of us aren’t that lucky.

 

[rohankumar]

I ordered mine on 4/28/21. The build date was moved several times to Dec 6. Got the car on Jan 12, 2022. On the Ford website, it still says it is in production. Also when I scan the QR code by the VIN it says it is 2022....weird

Are you still seeing 2021 information when you enter the actual VIN # etched on any 3rd part website? Really trying to process all this weirdness.

 

[kennethjk]

For those who contacted @Ford Motor Company and got referred to the NVST with a case number, what are your next steps for following up (assuming that the NVST is unlikely to do so on its own).

Probably be like rip van winkle, wake up in a year or so and maybe we will have an answer from them

 

[rohankumar]

For those who contacted @Ford Motor Company and got referred to the NVST with a case number, what are your next steps for following up (assuming that the NVST is unlikely to do so on its own).

I asked @Ford Motor Company to provide me with an email or phone number so I could reach out to the NVST folks directly but didn't get anything. I was told they would reach out to me when they have a response. We'll wait for our fate ........................

 

[All Hat No Cattle]

As I have stated before on this forum as an individual that's worked in manufacturing and operations all his life I am very well aware of how production scheduling works. However the glaring flaw in your logic is that Ford continues to build and place microchips in cars that are being assembled well after our production date. These chips are not produced next door at a mom and pop shop, they have well defined production and batch schedules. Ford needs to commit to general date when this backlog of 2021 cars will be getting their chips retrofitted. Our cars just sit off to the site awaiting chips. Also this is not a dealership issue . This is about Ford taking its customers for granted.

As a car buyer, I would want to be treated on a first-come, first-served basis.

As a Ford stockholder, I want Ford to make as much money as possible.

Under our capitalist system, guess which one has priority?

But Ford is not the only one doing this, it is common practice in automotive manufacturing, as shown by this front page article in yesterday's Wall Street Journal, B section.

BERLIN—Luxury car brands such as Rolls-Royce, Bentley, Porsche and BMW BMW -1.09% have reported record sales, thanks to customers who have craved them and manufacturers that have directed scarce chips toward their most profitable models.


With international travel stalled during the pandemic and many avenues of flashy spending closed to them, a young generation of luxury-car consumers went on a shopping spree last year.


Meanwhile, manufacturers facing shortages of semiconductors prioritized certain models.

“We are hardly affected by the chip shortage,” said Alain Favey, sales chief at Bentley Motors Ltd., which is owned by German auto maker Volkswagen AG .

“The process in the VW group is very centralized. One of the elements to decide on allocation is the margin of profitability. From that perspective we are prioritized, so we managed to get all of the chips we needed,” Mr. Favey said.


Other types of manufacturers dealing with a shortage of chips and other components have given priority to big-ticket products for similar reasons, making it harder for consumers to find cheaper alternatives.


Bentley sold 14,659 cars last year, an increase of 31% from the year before and a record for the company. Porsche, also owned by VW, sold 301,915 cars, an increase of 11% world-wide. Both brands posted growth in the U.S., Europe, and China.


By comparison, VW’s namesake brand, its biggest business by unit sales, struggled throughout the year to keep its factories operating because of the chip shortage. The main plant in Wolfsburg worked under capacity and had to scrap shifts throughout the year.

https://www.wsj.com/articles/rolls-...urge-as-cheaper-brands-lag-behind-11642415402

So, should Ford put their limited amount of available chips into a $50k MME, or an $80k F-150 Limited?

Depends on whether you are a buyer or stockholder, doesn't it?

 

[kennethjk]

The real issue here is the lack of communication. They have a tracking system and it should be up to date. If it isn’t why have it, that would be a basic way to start.
dealers generally say they have no idea what’s going on or just say chips missing.

it’s a lot more than that. Transportation delays, dead batteries, recalls.
communicate, that’s all I ask.

think about all the time the company, dealers us could save if they just told us what is going on in a timely fashion

 

[rohankumar]

If you work in manufacturing, surely you can understand that the 1st priority is to keep the production line running. Shutting down a production line to do rework will result in less cars produced and less profit and will likely delay more cars making more customers upset.

They will finish the cars when they know they will have enough inventory to keep the line running and do that work.

As far as some people getting 21’s vs 22’s and build dates or not, it comes down to region, dealer allocation, dealer priority, and potentially random selection. 3 months ago people were asking for 21’s asap now people are talking about ditching them for ‘22s. There was always going to be someone who gets the last ‘21 and someone who gets the first ‘22. Unfortunately you are on the unlucky side of the line, but at least you are getting a car, some of us aren’t that lucky.

How many of these wastes do you think Ford's engaging (see chart below) by sitting on unfinished cars. You always want to clear out unfinished inventory before engaging new product. This is not how modern manufacturing setups are run. I am not even going to get into the loss of goodwill piece and trying to build 2021 models in 2022.

Again it's totally up to Ford how it wants to run it's business. Obviously it seems like they have plenty of spacing to hold over extra unbuilt models. Hopefully it's just a matter of sharing resources between the assembly line and the chip retrofits that's leading to the delays.

 

[Sam2084]

I asked @Ford Motor Company to provide me with an email or phone number so I could reach out to the NVST folks directly but didn't get anything. I was told they would reach out to me when they have a response. We'll wait for our fate ........................

They gave up on my issue and I was never contacted. Best of luck to you.

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