No updates on 2021 Mach E Orders @Ford

[rohankumar]

@Ford Motor Company is unlikely to address your concerns in an open forum. The people running that account are far removed from those who had anything to go with your cars.

I’d suggest contacting a few directors and VPs via email and Kay out the facts snd your concerns. Start with the Customer Experience Officers and move up the ladder.

They can be found here:

https://www.elliott.org/company-contacts/ford/

Thanks for the feedback. I think many of us have already spoken to the customer service numbers available, they usually relay you over to the marketing team and they have no further updates aside from what your dealer pulls up on the VVR report. The only other email id's worth contacting are the Director for Customer Experience and the Chief Customer Experience Officer. I doubt I am going to hear back from any one of them, especially committing to dates on an email. Is that the route you are suggesting to go?

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[Ride_the_lightning]

Apparently you know everything and speculate to make your points.

I am speculating? You are openly accusing a public company of accounting fraud and market manipulation without any supporting evidence other than being butthurt that your car isn’t here yet. I would say of the two of us, I am not the one speculating.

 

[lonndog]

@Ford Motor Company is unlikely to address your concerns in an open forum. The people running that account are far removed from those who had anything to go with your cars.

So that's another example of their mismanagement -- no communication between those who interact with the public and management. Cool cool.

BTW, I don't want them to look into MY specific car's roadblock; I want them to reassess their processes. It seems pretty obvious that when something isn't available for a given car, it gets kicked out of the line to go wait. But once the missing stuff shows up, it has to wait while a crap ton of newer cars get completely built, until some arbitrary time when those resources get diverted.

I'd bet this has been the case for years, but they've never seen parts and labor outages like they (and The World) are experiencing now, there haven't been so many direct orders, and so it's created this chaotic situation. And, to the point: they haven't adjusted their processes accordingly. Or as I said in another thread, Ford invented the assembly line; they need to re-invent it (or at least tweak it) now.

That's what I want them to do--not make a special case out of my car, rather, make it standard case and get all those stranded on the Island Of Misfit Cars to their new families.

 

[Kamuelaflyer]

So that's another example of their mismanagement -- no communication between those who interact with the public and management. Cool cool.

Your conclusion, not mine. I was simply pointing out the distance between those manning the Ford account here and those that could make a change is all.

BTW, I don't want them to look into MY specific car's roadblock; I want them to reassess their processes. It seems pretty obvious that when something isn't available for a given car, it gets kicked out of the line to go wait. But once the missing stuff shows up, it has to wait while a crap ton of newer cars get completely built, until some arbitrary time when those resources get diverted.

You’re pleading your case with the wrong party. Make your case with the executives near and at the top. They can listen and have authority to make changes.

 

[Kamuelaflyer]

Thanks for the feedback. I think many of us have already spoken to the customer service numbers available, they usually relay you over to the marketing team and they have no further updates aside from what your dealer pulls up on the VVR report. The only other email id's worth contacting are the Director for Customer Experience and the Chief Customer Experience Officer. I doubt I am going to hear back from any one of them, especially committing to dates on an email. Is that the route you are suggesting to go?

I heard back from Ms. Ford’s office on a far more minor item than this. She made things right. In this case it’s be nice to know what the real status of your vehicles are, if nothing else. Putting the facts out in writing isn’t going to hurt.

 

[rohankumar]

So that's another example of their mismanagement -- no communication between those who interact with the public and management. Cool cool.

BTW, I don't want them to look into MY specific car's roadblock; I want them to reassess their processes. It seems pretty obvious that when something isn't available for a given car, it gets kicked out of the line to go wait. But once the missing stuff shows up, it has to wait while a crap ton of newer cars get completely built, until some arbitrary time when those resources get diverted.

I'd bet this has been the case for years, but they've never seen parts and labor outages like they (and The World) are experiencing now, there haven't been so many direct orders, and so it's created this chaotic situation. And, to the point: they haven't adjusted their processes accordingly. Or as I said in another thread, Ford invented the assembly line; they need to re-invent it (or at least tweak it) now.

That's what I want them to do--not make a special case out of my car, rather, make it standard case and get all those stranded on the Island Of Misfit Cars to their new families.

Fair point about something being seriously broken with the process and that's what we are trying to bring to light here. They can't continue to screw with their customers and expect to get away with it over and over again. The microchips along with the car orders need to be processed in the same FIFO order they were placed. There need to be an element of shame if they publish 2022 production updates when they have 2021 backorders 9-10 months in the works.

 

[lonndog]

Your conclusion, not mine. I was simply pointing out the distance between those manning the Ford account here and those that could make a change is all.

It's a reasonable interpretation, mine. If there is communication, fine, and frankly, I don't expect what I'm pining for to happen anytime soon regardless; major process revision on something like automobile manufacturing isn't likely to happen overnight, no matter who I talk to.

 

[RandomDudeSTL]

I’m in a similar situation - ordered 4/28, ETA end of Jan (I’ll believe it when I see it). The sad thing is, we have zero leverage. They can’t keep up with demand, and the dealerships love it when we cancel so they can jack up the price.

 

[Rfehl62]

@Ford Motor Company simply does not care about why your order is delayed. I work for Ford and have been told point blank that your SOL if you are not in a "desirable market" for your particular vehicle. That is why you see people that ordered well after you get their cars well before you. Ford has shown time and again that they have no interest in helping the situation and there are currently ZERO plans to change the current status quo. Next time you order I recommend you lie about where the vehicle will be registered to somewhere where Ford actually cares what happens.

 

[RickMachE]

A few points.

1) Ford, like other companies, is making cars even when they're lacking some chips. These cars have lots and lots of chips, many of them cheap and a base function (like seatbelt), and are easy for them to add later. So they make the car, park it, and then put the chip in when they have inventory.

2) Ford, and most auto manufacturers, doesn't communicate directly to customers, and doesn't have systems that pinpoint the location / status of each car in a customer-facing system. They aren't Amazon, UPS, FedEx, or even the USPS. For the internal systems that do provide the ability to see status and location, some of those systems also provide information / abilities that they may not want to provide to customer-facing reps, and they can't control how a rep communicates information.

3) When you take the uncertainty of chip supply, the backlog in freight train transportation, the backlog in truck transportation, and add it all together, there isn't a person or a system on earth that can predict when a car will hit a dealership.

4) If you ordered a Mach-E thinking that the world would be perfect, with a known chip supply problem, and well-publicized transportation issues, then you were sadly mistaken.

5) All these emails to dealers, and calls to Ford, are simply doing nothing but further stretching out the customer support systems. Many dealers are pushed to the limits with Covid right now, including employees out for protocols. My dealership's GM emailed me info about my Lightning priority last night at 10:14PM, when he should be relaxing or sleeping. I found out that I'm #72 on a list of nearly 300 reservations, and they got 9 MY 22 slots. In other words, I'm not getting a 2022, and there's no reason to bother him or look anything up for another 6+ months.

I ordered my Mach-E on 5/29. It was converted to a 2022 in early October. On 10/22, my dealership rep (GM) said it was scheduled for the week of 12/20 and that may change. I have not heard anything from him since then, but he knows I know how to check status online. Ford last communicated a status on 12/24, telling me that production had changed to the week of 12/20, which of course I already knew. And as of now I have zero update on status.

No one is going to change anything for your car. Yes, it makes sense to express your displeasure to Ford management, but that probably won't do anything. They know of the issues.

 

[Gixxer750]

My wife’s 2021 GP/PE built week of 10/4. Shipped del second week of MARCH.

Ouch... mine was in the 10/4 batch as well and shipped 12/31. Still nothing in palsapp. I got a Feb. 10 delivery date.

I don't get these huge differences between cars in the same batch.

 

[transport cutious]

A few points.

1) Ford, like other companies, is making cars even when they're lacking some chips. These cars have lots and lots of chips, many of them cheap and a base function (like seatbelt), and are easy for them to add later. So they make the car, park it, and then put the chip in when they have inventory.

2) Ford, and most auto manufacturers, doesn't communicate directly to customers, and doesn't have systems that pinpoint the location / status of each car in a customer-facing system. They aren't Amazon, UPS, FedEx, or even the USPS. For the internal systems that do provide the ability to see status and location, some of those systems also provide information / abilities that they may not want to provide to customer-facing reps, and they can't control how a rep communicates information.

3) When you take the uncertainty of chip supply, the backlog in freight train transportation, the backlog in truck transportation, and add it all together, there isn't a person or a system on earth that can predict when a car will hit a dealership.

4) If you ordered a Mach-E thinking that the world would be perfect, with a known chip supply problem, and well-publicized transportation issues, then you were sadly mistaken.

5) All these emails to dealers, and calls to Ford, are simply doing nothing but further stretching out the customer support systems. Many dealers are pushed to the limits with Covid right now, including employees out for protocols. My dealership's GM emailed me info about my Lightning priority last night at 10:14PM, when he should be relaxing or sleeping. I found out that I'm #72 on a list of nearly 300 reservations, and they got 9 MY 22 slots. In other words, I'm not getting a 2022, and there's no reason to bother him or look anything up for another 6+ months.

I ordered my Mach-E on 5/29. It was converted to a 2022 in early October. On 10/22, my dealership rep (GM) said it was scheduled for the week of 12/20 and that may change. I have not heard anything from him since then, but he knows I know how to check status online. Ford last communicated a status on 12/24, telling me that production had changed to the week of 12/20, which of course I already knew. And as of now I have zero update on status.

No one is going to change anything for your car. Yes, it makes sense to express your displeasure to Ford management, but that probably won't do anything. They know of the issues.

very well put, I work at a dealer and take care of orders, I get tons of phone calls daily from people just like you wanting to know when their Mach-Es will arrive, I am just as frustrated with the lack of updates in our tracking system, specifically for the Mach-E's. I currently have a car that's been stuck at the train depot ( 2 hrs away) since Dec 13, cannot get anyone to help me at the trucking co, Ford or anywhere, don't forget some also have a recall!!!

 

[breeves002]

Getting a 2021 model delivered in the 2022 calendar year. This is a slap in our faces to be getting a car that's already depreciated in value and borderline illegal to build a 2021 model in 2022. Many of us have order dating back to April 2021 and were promised deliveries within a 16-24 week time frame. We are already well beyond any of those windows.

You're getting a 2022 model year though others may have pointed this out. A 2021 model year cannot be produced past Dec 31, 2021. Ford has been manufacturing 2022 MMEs since mid/late Nov.

While I agree this absolutely sucks and feel your pain you always have the right to cancel the order and get the deposit back.

 

[kennethjk]

A few points.

1) Ford, like other companies, is making cars even when they're lacking some chips. These cars have lots and lots of chips, many of them cheap and a base function (like seatbelt), and are easy for them to add later. So they make the car, park it, and then put the chip in when they have inventory.

2) Ford, and most auto manufacturers, doesn't communicate directly to customers, and doesn't have systems that pinpoint the location / status of each car in a customer-facing system. They aren't Amazon, UPS, FedEx, or even the USPS. For the internal systems that do provide the ability to see status and location, some of those systems also provide information / abilities that they may not want to provide to customer-facing reps, and they can't control how a rep communicates information.

3) When you take the uncertainty of chip supply, the backlog in freight train transportation, the backlog in truck transportation, and add it all together, there isn't a person or a system on earth that can predict when a car will hit a dealership.

4) If you ordered a Mach-E thinking that the world would be perfect, with a known chip supply problem, and well-publicized transportation issues, then you were sadly mistaken.

5) All these emails to dealers, and calls to Ford, are simply doing nothing but further stretching out the customer support systems. Many dealers are pushed to the limits with Covid right now, including employees out for protocols. My dealership's GM emailed me info about my Lightning priority last night at 10:14PM, when he should be relaxing or sleeping. I found out that I'm #72 on a list of nearly 300 reservations, and they got 9 MY 22 slots. In other words, I'm not getting a 2022, and there's no reason to bother him or look anything up for another 6+ months.

I ordered my Mach-E on 5/29. It was converted to a 2022 in early October. On 10/22, my dealership rep (GM) said it was scheduled for the week of 12/20 and that may change. I have not heard anything from him since then, but he knows I know how to check status online. Ford last communicated a status on 12/24, telling me that production had changed to the week of 12/20, which of course I already knew. And as of now I have zero update on status.

No one is going to change anything for your car. Yes, it makes sense to express your displeasure to Ford management, but that probably won't do anything. They know of the issues.

I don’t think most people think that saying something is going to get their car faster. nothing will change immediately but if enough people voice their displeasure eventually it can make a difference.

All you read about is the rosy picture Ford execs put out. yes they know they have production problems but they should talk about it to the people that matter, their customers.

Recognizing that big companies move slowly , at some point change is a must or they die. If they know the issues they must address them or figure out how to do it in a timely fashion.

since I ordered from my dealer I don’t get current on line status of the car and depend on my dealer and they don’t always know the issues. The Ford tracker is down half the time and from what I can see is not up to date anyway. Why have it if it is down a lot and the information is not up to date. But considering they have it, it should be accurate and be informative.

I don’t need my car now anyway but if I find out that it is being delayed until April or May I will not be happy camper.

I do expect Ford to have better communications. They are wasting all their time and the dealers time dealing with people on this forum and elsewhere. Just think about how much time they would have to address real issues if they communicated up front. An hour up front saves hours down the road.

I understand communicating with clients and if things are explained to them they are generally ok with delays. No communication and you lose people and to boot finding out that 22’s might be delivered before 21’s are delivered is going to send people over the edge.

I think we can all agree they need to do better.

 

[rohankumar]

@Ford Motor Company simply does not care about why your order is delayed. I work for Ford and have been told point blank that your SOL if you are not in a "desirable market" for your particular vehicle. That is why you see people that ordered well after you get their cars well before you. Ford has shown time and again that they have no interest in helping the situation and there are currently ZERO plans to change the current status quo. Next time you order I recommend you lie about where the vehicle will be registered to somewhere where Ford actually cares what happens.

Those are some pretty serious allegations over there. Are you saying that Ford is cherry picking vehicle deliveries based on whether or not you are placing the order at a desired dealership in a big city market. All orders and $500 deposit should carry the same weight irrespective of whichever part of the country they are placed at. Does Ford not realize that in this day and world every customer is a potential brand ambassador for Ford? Do they want to overload these select few dealerships with orders instead of distributing them equitably across their breadth of dealerships?

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