OTA 1.7.1 Stuck, anyone else have issue updating?

[LaurelBrooke]

Sorry to vent here, but am I upset at the lack of communication and feel like Job 1 customers are no longer important to Ford. It’s seriously taken away from my enthusiasm for what I bought into with the Mach E.

Yes, this car gets me from point A to point B, but this vehicle was supposed to be so much more than that. Technology that improved over time and even the BlueCruise that was promised but so far not delivered - even though now all Job 2 cars are getting it.

My first edition now feels like an unsupported edition every time I see a new update released on here.

I’m seriously thinking of contacting some media outlets to share about this OTA fiasco.

Sorry to vent here - I’m just losing my patience and regret buying a Job 1 Ford product now (should have just waited for the second model year).

Completely agree. I'm relatively new to the Mach E family and have spoken with our dealer principle for a buyback and 2022 custom order. It's an obvious delineation with support and enthusiam for the vehicle (Job 1 vs. The World) but we paid good money for it regardless and should at least have more transparent support. There is a huge disconnect between fixes, glitches experienced, what can be done, who to contact, etc - which is something this forum and others like it are great at connecting the dots. But with the promise of OTAs and incremental improvements, any delay or problem feels heavier for the customer. We bought the vehicle with all this in mind, so if you cant deliver, then what did we pay for? What recourse do we have? An honest, simple and direct communication from Ford to the affected owners goes a long way - "hey, this sucks, we're testing in Michigan and we expect something for you in XxxxX". But we are stuck submitting feedback to a technology blackhole without even a return receipt.

If you do reach out to anyone, happy to share my experience as well.

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[SAM]

Without this fix being released there's nothing a dealer can do to fix this shy of replacing the APIM.

Does replacing the APIM fix it? I had the APIM replaced Jan 31 and got 1.7.1 at the dealer. I have not received an OTA since. Set different schedule times, no joy.

The OTA Update Info from Ford (accessed through the FordPass widget) reads the same as it did when the last update attempt failed on Jan 6. The status is still "failure". There has been no attempt at an OTA for my car, as far as I can tell. Still reads as failed on the 1.7.1 update.

I've been thinking about contacting the dealer to see what the problem is but have been waiting (forever) for the "fix" to come out ("soon") from Ford. I thought the "fix" might provide more info on what the issue might be (gateway module?).

 

[benk016]

Does replacing the APIM fix it? I had the APIM replaced Jan 31 and got 1.7.1 at the dealer. I have not received an OTA since. Set different schedule times, no joy.

The OTA Update Info from Ford (accessed through the FordPass widget) reads the same as it did when the last update attempt failed on Jan 6. The status is still "failure". There has been no attempt at an OTA for my car, as far as I can tell. Still reads as failed on the 1.7.1 update.

I've been thinking about contacting the dealer to see what the problem is but have been waiting (forever) for the "fix" to come out ("soon") from Ford. I thought the "fix" might provide more info on what the issue might be (gateway module?).

No, it doesn't fix it. The issue seems to also involve the GWM.

 

[SAM]

No, it doesn't fix it. The issue seems to also involve the GWM.

Seems to also involve the gateway module, but Ford isn't saying. Who knows?

 

[Nav]

How can you tell what Power Up version you are on? I thought you could see that in the car on the software updates screen, but it only tells me I am "up to date" - nothing else. I don't have the notes/sketch feature and last I could tell the 1.7.1 update failed 3x times in November.

In January the Dealership half applied my 21P22 update, and had my car all month for the axle noise. Not sure if I got any OTA during that time, but like I said - I don't have the sketch/notes feature. So I'm on 1.6.0 still ?‍

 

[Nav]

Sorry to vent here, but am I upset at the lack of communication and feel like Job 1 customers are no longer important to Ford. It’s seriously taken away from my enthusiasm for what I bought into with the Mach E.

Yes, this car gets me from point A to point B, but this vehicle was supposed to be so much more than that. Technology that improved over time and even the BlueCruise that was promised but so far not delivered - even though now all Job 2 cars are getting it.

My first edition now feels like an unsupported edition every time I see a new update released on here.

I’m seriously thinking of contacting some media outlets to share about this OTA fiasco.

Sorry to vent here - I’m just losing my patience and regret buying a Job 1 Ford product now (should have just waited for the second model year).

I completely agree 100%, and feel your pain. Driving the car still puts a smile on my face, as does seeing it in my driveway, walking to it in the parking lot, etc. I miss the car when it's at the dealership again and again, like it is right now, and they tell me they don't know what OTA means, or that they have updated the software, but FDRS shows they actually haven't, and they don't know what to tell me about my Ford Mobile EVSE not charging properly. I'm about to start commuting 80 miles roundtrip 2x/week - Would really be nice to start getting OTAs again, and be ready at least for BlueCruise and other updates. I can live with the axle noise (still there since Nov) for now...

If you do reach out to anyone, happy to share my experience as well.

Same here. I just wish I could talk to someone technical at Ford to explain this, and then have them guide the dealership on what to do. The Ford account here did reach out, and connect me with a specialist but they're not technical either. I asked for engineering help but haven't heard back yet, meanwhile the dealer wants me to come back and pick up the car with nothing resolved. Will give it another day.

 

[Jeffvisor]

I completely agree 100%, and feel your pain. Driving the car still puts a smile on my face, as does seeing it in my driveway, walking to it in the parking lot, etc. I miss the car when it's at the dealership again and again, like it is right now, and they tell me they don't know what OTA means, or that they have updated the software, but FDRS shows they actually haven't, and they don't know what to tell me about my Ford Mobile EVSE not charging properly. I'm about to start commuting 80 miles roundtrip 2x/week - Would really be nice to start getting OTAs again, and be ready at least for BlueCruise and other updates. I can live with the axle noise (still there since Nov) for now...


Same here. I just wish I could talk to someone technical at Ford to explain this, and then have them guide the dealership on what to do. The Ford account here did reach out, and connect me with a specialist but they're not technical either. I asked for engineering help but haven't heard back yet, meanwhile the dealer wants me to come back and pick up the car with nothing resolved. Will give it another day.

I was working with a technical contact at Ford and messaged him recently and have not heard back from him its been 6 days. I been stuck on 1.7.1 since Oct. I am trying to get moved to a quick fix once the fix is sent to the dealer. I gave him the dealer name and contact but he never replied or acknowledged the email. Ford is just not good at communication. I had a previous contact do the same thing. Very frustrating the only information you get is in here nothing ever comes from Ford. I had the car 8 months and its been stuck for 6 of those months.

 

[Nav]

I was working with a technical contact at Ford and messaged him recently and have not heard back from him its been 6 days. I been stuck on 1.7.1 since Oct. I am trying to get moved to a quick fix once the fix is sent to the dealer. I gave him the dealer name and contact but he never replied or acknowledged the email. Ford is just not good at communication. I had a previous contact do the same thing. Very frustrating the only information you get is in here nothing ever comes from Ford. I had the car 8 months and its been stuck for 6 of those months.

Oh man! Sorry to hear, but thanks for sharing. I'm not hopeful. Sounds like a common experience overall for many here, especially with the communication even after corporate gets involved.

 

[Gimme_my_MME]

I was working with a technical contact at Ford and messaged him recently and have not heard back from him its been 6 days. I been stuck on 1.7.1 since Oct. I am trying to get moved to a quick fix once the fix is sent to the dealer. I gave him the dealer name and contact but he never replied or acknowledged the email. Ford is just not good at communication. I had a previous contact do the same thing. Very frustrating the only information you get is in here nothing ever comes from Ford. I had the car 8 months and its been stuck for 6 of those months.

It possibly has to do with the legal ramifications of directly communicating with customers that people have gone radio silence

 

[trenz]

How can you tell what Power Up version you are on? I thought you could see that in the car on the software updates screen, but it only tells me I am "up to date" - nothing else. I don't have the notes/sketch feature and last I could tell the 1.7.1 update failed 3x times in November.

In January the Dealership half applied my 21P22 update, and had my car all month for the axle noise. Not sure if I got any OTA during that time, but like I said - I don't have the sketch/notes feature. So I'm on 1.6.0 still ?‍

You are a proud member of the stuck club, those are the exact symptoms

 

[Blue highway]

I wonder how much longer Ford will care enough about Job1 cars to have any resources dedicated to them. I suspect their "A" players are working on 23's and that the re-organization takes a good deal of the management teams headspace.

I am concerned that anything not resolved by ~July will never get resolved as Ford will have moved on. I hope I am proven wrong.

 

[HowdyDoody]

This is a lemon law situation. Ford legally can't just decide not to fix OTA issues for Job 1 vehicles.

 

[SashaLondon]

People in Europe don’t have a lemon law. My car is in for a recall and I had a call that they tried to update the software and didn’t manage to.
So hope a fix comes out.

 

[agoldman]

Seems to me like Ford has just lapsed into the same basic customer service rule that everyone seems to be using these days.. every man (and woman) for themselves.

 

[metalpro2021]

For all those Job-1 people: (including me)

- if your dealer is unable to update the modules, instruct them to update their FDRS software first. Most dealers seem to be using older versions of the software (I am not kidding) which have known issues for Mach E cars.

- Are you guys getting no information (email , fordpass apps) from Ford for the last year or so? (apart from recall) My assumption is that apart from module failures there is something wrong with the registration-data of the cars. The widget app does not provide update information for my car and I think this goes for all job-1 cars? Or am I wrong: Do you job-1 car owners see the update information using the widget app?

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